Service Delivery is responsible for shaping how clients experience ACC through
the design, delivery and management of ACC funded health and support
services. As Design Lead, Nic works collaboratively with the health
sector, ACC and clients to identify opportunities and design models of care that
support ACC’s Health Sector Strategy.
Most recently Nic led the redesign of ACC’s pain management services
that went live on 01 December 2016. Nic has an MBA from the University of
Victoria and his background includes work in compensatory schemes in both New
Zealand and Australia.
Annie Jones NZRP
Rehabilitation Advisor, Clinical Services Directorate, ACC, Wellington, NZ
Design Lead, Provider Service Delivery Team, ACC, NZ
and Nic will talk about the key changes under ACC’s new service before taking a
more detailed look at a number of cases.
This will include discussion on how ACC uses the information that
clinicians provide, as well as the features of reporting that enable ACC to
make timely decisions to ensure the right rehabilitation at the right time to
optimise client outcomes.
Persistent Pain Outcome Collaboration
The introduction of the electronic Persistent Pain
Outcome Collaboration (ePPOC) presents a significant opportunity for the pain
management sector in New Zealand. This
presentation will explore the development of ePPOC, how it can support and
influence practice, and the value that this initiative can deliver for the