Conflict Management

Speaker: Jan Beckmann

Member $60, Non-member $120

It’s nice when everyone gets along and everything goes smoothly. But, since we are humans on planet Earth, that’s not the way most days go. In the business world, conflict can feel almost constant on some level. Rather than hoping to avoid conflict and then being frustrated because that approach didn’t work, this class you will learn to:

• Understand the root cause of conflicts so you know you are addressing the right problem.
• Identify your triggers and develop an approach to reducing unnecessary conflict.
• Determine what your goals are when dealing with conflict and how to adjust, if necessary, to create an optimal solution.
• Appreciate conflict for what it provides.

Note:  CPE Certificates will not be issued until payment is received.