Complex Case Management & Behaviour Support Conference
 
Tuesday 20 September 2016
10:00 am - 10:30 amRegistration with Morning Tea
10:30 am - 10:35amWelcome to Country
10:35 am - 11:00 amOpening of Symposium
Karin North, Director, Disability Hunter New England
11:00 am - 11:45amKeynote Address
Dr Graeme Innes AM, Australia’s Disability Discrimination Commissionaire from 2005 to 2014 & prominent Disability Rights Advocate
   
11:45 am - 12:30 pmNSW Ombudsman – Reportable incidents (Part 3C Act)
Nicole Blundell, Senior Investigation Officer, NSW Ombudsman’s Office

The purpose of the presentation is to provide information about Part 3C of the Ombudsman Act 1974 including the requirement for disability service providers to notify the NSW Ombudsman of serious incidents of abuse and neglect involving clients living in supported group accommodation.

12:30 pm - 1:30 pmLunch
1:30 pm - 2:15 pmUNSW – Support Planning Resource Kit for People with Complex Support Needs
Dr Angela Dew, Sociologist, University of NSW

This session will provide an overview of what is meant by complexity and identify the risk factors in the NDIS for people with cognitive disability who have complex support needs.

2:15 pm - 3:15 pmService Model Assessment Guide
Laura Howarth, Senior Clinical Consultant, State-wide Behaviour Intervention Services

The primary aim of this session is to assist practitioners to propose innovative and flexible support models that are tailored to the person’s needs and wants which will enhance their quality of life. This practice guide focuses on people with disability who have behaviour support needs; however, the principles and process described are likely to have broader utility.

3:15 pm - 3:45 pmAfternoon tea
3:45 pm - 4:45 pmSystemic Thinking in Behaviour Support
Anders Hansson, Senior Clinical Consultant, State-wide Behaviour Intervention Services

The aim of this session is to present systemic thinking as an extension to behaviour thinking, to explore the key concepts of systemic practice and to discuss some helpful systemic tools.

Reflective Practice – what is it and how to use it
Lloyd Neill, Psychologist, State-wide Behaviour Intervention Services


Reflective Practice involves looking back on past actions and events, taking a conscious look at our emotions, experiences, actions, and responses, and using that information to add to our existing knowledge and understanding.

4:45 pm - 5:30 pmPresentation of Complex service delivery and Q&A
Mark Branson, Chief Executive Officer, Allambi Care
Mark Harrison, Senior Operations Manager, Allambi Care

An organisation's perspective on the use of Complex Case coordination and Behaviour management and the lessons learned in the Hunter trial of the NDIS.

6.30 pm - 10.00 pmDinner
Rudely Interrrupted

Our entertainment for the dinner will be Rudely Interrupted with Band Manager Rohan Brooks. 

Focus on active support in meeting goals – Story, Challenges, strategies to overcome, success!


Wednesday 21 September 2016
9:00 am - 9:15amWelcome back
Adam Blakester, Conference MC
9:15 am - 10:15 amComplex Case Review Systems
Angela Koelink, Manager, Behaviour Support Policy Unit, Clinical Innovation & Governance

An overview of ‘what is a case review mechanism’ and what is a ‘complex case review’. This includes information regarding systems that are essential to support the effective implementation of processes that support quality service delivery.

10:15 am - 10:45 amMorning Tea
10:45 am - 11:45 amClinical Record Keeping
Angela Koelink, Manager, Behaviour Support Policy Unit, Clinical Innovation & Governance
Felicity Burke, Speech Pathologist, Department of Family and Community Services



This session includes material that considers such questions as ‘What are good record keeping practices within organisations?’ and ‘How will such documentation improve service delivery for the person and the service?'.

Trauma Informed Practice
Anders Hansson, Senior Clinical Consultant, State-wide Behaviour Intervention Services
Lloyd Neill, Psychologist, State-wide Behaviour Intervention Services

Provides a useful tool for practitioners and managers to deliver a theoretically informed intervention framework and a set of prompts to support best practice which articulates the link between practice philosophy and theory, practice interventions and outcomes.

11:45 am - 12:45 pmRPA – what is it really and why do we monitor it?
Angela Koelink, Manager, Behaviour Support Policy Unit, Clinical Innovation & Governance

Restricted practices impact a person’s human rights and therefore require safeguards to be in place when used. These safeguards include authorisation and monitoring. Current definitions of practices and authorisation requirements will be discussed within this session.

12:45 pm - 1:45 pmLunch
1:45 pm - 2:45 pmSamaritans online RPA Portal
Faren Lynch, Practice Leader, Samaritans Clinical Services Unit=

Presents a web based system that enables organizations to fulfil their legal and ethical responsibilities in the context of restricted practices.

2:45 pm - 3:30 pmWrap up and tie together
Describing how it all fits together

3:30 pm - 3:35 pmClose