WCO Global webinar series: Managing HR through a crisis and beyond
To download the full Webinar Agenda please click here
19/01/2021
13:00 - 13:50Session 1 - Opening and keynote
Moderator : Mr. Ebenezer Gebding TAFILI, Deputy Director, Capacity Building Directorate, World Customs Organization (WCO)
Dr. Kunio Mikuriya, Secretary General, World Customs Organization (WCO)
Pr. David Widdowson, CEO, Centre for Customs and Excise Studies, Centre for Customs and Excise Studies
 
This session will serve as an introduction and provide overall information related to the importance of HRM’s role in managing a crisis.
 
13:50 - 14:00Coffee Break
14:00 - 14:50Session 2 – Act as an HR leader in times of crisis
Moderator : Dr. Si Mohamed EL HAIL, People Development Programme Manager, World Customs Organization (WCO)
Pr. Santiago Vázquez, Director of Emerging Leadership Center at Monterrey, Institute of Technology and Higher Education “Tecnológico de Monterrey”
Mr. Allan Miller, Regional Director, Innermetrix Europe
 
Crises test the leadership skills of people, regardless of their role or field. What key roles and behaviours make it possible to manage a crisis response effectively from the HRM perspective, and providing immediate reassurance while preparing for the recovery stage?
14:50 - 15:00Coffee Break
15:00 - 15:50Session 3 – HR Business Continuity Plan
Moderator : Ms. Donia HAMMANI, Executive in Charge of Trade Facilitation in Middle Income Countries Programme & HMRC-WCO-UNCTAD TFA Capacity Building Programme, WCO – CBD
Ms. Alison Clifton, Head of HR Business Partnering and People Capability (DD) for Border Force Human Resources, Capabilities & Resources
Dr. Guénolé MBONGO KOUMOU, Director General Customs and Excises, DRC,Vice Chair WCO Western and Central Africa region
 
In times of crisis, HRM departments should continue to serve staff in an appropriate way to ensure their engagement and productivity while being safe and healthy. How could HRM benefit from enhanced digitalization to ensure business continuity in a crisis context? What are the main HRM processes that Customs HR professionals ought to focus on? How can HR professionals prepare for and conduct business recovery when the situation returns to normal?
15:50 - 16:00Recap and closing day 1

20/01/2021
13:00 - 13:50Session 4-Work organization design, how to manage remote and in-person teams after the recovery
Moderator : Ms. Donia HAMMANI, Executive in Charge of Trade Facilitation in Middle Income Countries Programme & HMRC-WCO-UNCTAD TFA Capacity Building Programme, WCO – CBD
Dr. Lainkana ZAFIVANONA E., Director General, Customs Authority, Madagascar
Ms. Lorelei Carobolante, Chair for ISO TC/260 HR Management U.S. Technical Advisory Group
 
This session will focus on ways to manage teleworking, in order to maximize the accountability and engagement of remote teams. It will also cover how to organize the work environment after recovery
13:50 - 14:00Coffee Break
14:00 - 14:50Session 5-Occupational health and safety in times of crisis
Moderator: Mr. Vernon Naidu, Executive Stakeholder Relations, South African Revenue Service (SARS)
Mr. Martin Cottam, Group Technical Assurance and Quality Director at Lloyd's Register. Chair, ISO Technical Committee 283 - Occupational Health & Safety Management
Ms. Sally Swingewood, Lead Standards Development Manager for OH&S and Quality management, BSI Committee Manager, ISO/TC 283, Occupational Health & Safety Management

 

In any type of crisis, HRM departments should keep staff in the organization safe and healthy. What are the best practices to adopt ensuring staff and client safety during a crisis?
 
14:50 - 15:00Yoga Session
Ms. Valentina Ferraro, Technical Attaché , World Customs Organization (WCO)
 
Theme: Anxiety, stress, sleep disorders, fierce competition vs cooperation
15:00 - 15:50Session 6-Wellbeing at work and staff resilience
Moderator: Mr. Vernon Naidu, Executive Stakeholder Relations, South African Revenue Service (SARS)
Pr. Mohammed Guedira, Professor researcher and chair of the scientific observatory for studies on governance and management
Ms. Norma McCormick, Founder and principal of Corporate Health Works, Inc. Convenor of TC 283, Working Group 2, working on ISO 45003 - Psychological Health and Safety in the Workplace
Ms. Verena Amonat, Project Manager HR Headquarters & Mindfulness teacher, Deutsche Post DHL Group
Dr. MD. Eike Treis-Hoffmann, Company Doctor & Head of Organizational Psychology, Deutsche Post DHL Group

 

The current situation affects people significantly, both physically and emotionally. How can we support staff in managing their stress and anxiety, How to reinforce staff resilience and safeguard motivation?
 
15:50 - 16:00Recap and closing day 2

21/01/2021
13:00 - 13:50Session 7-Learning & development in times of crisis
Ms. Moderator : Ms. Julie Brock, A/Chief of Operations– Newfoundland & Labrador, Nova Scotia District, Operations Branch Canada Border Services Agency / Government of Canada
Ms. Virginie Laye, Senior Manager, PwC Luxembourg
Ms. Sarah Rouchy, PwC, Innovation & Skills Consultant
Ms. Asha PANDEY, Founder and Chief Learning Strategist EI Design Pvt Ltd
Dr. Ahmed Abdulla Bukarbal, Head of Curriculum & Training Evaluation Division at the General Authority of Customs (GAC), Qatar
 
In times of crisis, many Customs administrations have to completely redesign their training and learning operating model, including delivery, in order to enhance staff learning experience and incorporate these elements remotely. HR professionals should equip trainers with tools and competencies to deliver virtual training. They should be able to easily track the impact of learning and training in a synchronous and asynchronous learning environment.
13:50 - 14:00Yoga Session
Ms. Valentina Ferraro, Technical Attaché , World Customs Organization (WCO)
 
Theme : Ego conflicts
14:00 - 14:50Session 8-Managing staff performance in a crisis period
Ms. Moderator : Ms. Julie Brock, A/Chief of Operations– Newfoundland & Labrador, Nova Scotia District, Operations Branch Canada Border Services Agency / Government of Canada
Mr. Erich KIECK, ISO Capacity Building Director
Mr. William John Gain, Global Product Specialist for Trade Facilitation & Border Management, World Bank Group

 

How to maintain effective performance within a severely disruptive crisis situation. This session explores practical strategies for combining performance and staff well-being at work. 


14:50 - 15:00Coffee Break
15:00 - 15:50Session 9-HRM communication in times of crisis and the future of HRM
Moderator : Dr. Si Mohamed EL HAIL, People Development Programme Manager, World Customs Organization (WCO)
Ms. Camille ROUXEL, Regional Sales Director, Innermetrix Latinoamerica
Dr. LOIS PARKES, Leadership Development and Institutional Strengthening Specialist with the Caribbean Centre for Development Administration (CARICAD)
Mr. Hans PIETERS, Head of Administration and Personnel, World Customs Organization (WCO)

 

This session takes stock of how to communicate with employees in order to achieve an employee experience which is adapted to a crisis context. In addition what current trends in the HRM domain will have a lasting “post-pandemic” impact as part of a yet evolving new normal?
15:50 - 16:00Recap and closing day 3
Closing of the event
Dr. Si Mohamed EL HAIL, People Development Programme Manager, World Customs Organization (WCO)