I Love Claims: 4th Annual Motor Claims Conference
 
Headline Partners
Lyons Davidson Solicitors

Lyons Davidson Solicitors is a full-service law firm with offices throughout the UK. Our headquarters are in Bristol and we have regional centres in Plymouth, Cardiff, Solihull, London, New Malden and Leeds. Lyons Davidson's national presence was boosted with the 2010 opening of our associated practice, Lyons Davidson Scotland LLP based in Edinburgh.

We work with businesses, organisations and individuals, practising in a client-friendly, cost-efficient and modern way to provide a dynamic and customer-focused national legal service.

With a keen grasp of our clients' business aims and a thorough understanding of the sectors in which they operate, we develop effective working relationships with our clients, ensuring that we deliver innovative thinking, clear advice and effective solutions.

We use technology effectively through Filestream, our in-house file management system, which is tailored to our clients' own products and requirements, creating a seamless and transparent interface between our businesses.

This unique combination of expert knowledge and bespoke technology results in powerful service offering that can adapt to a complex and ever-changing business world.

Event Partners

Audatex UK

Audatex is a leading provider of solutions for the motor claims and body repair industry. The company's portfolio of solutions and services meets the needs of all parties in the supply chain, enabling smooth, consistent information transfer throughout the claims journey.

Solutions include right first time estimating and diagnostics tools, damage assessment, parts sourcing, management information and claims settlement; plus estimating, auditing and business development training. Full details of Audatex' complete range of solutions can be found at www.audatex.co.uk

Acorn Vehicle Solutions

Leading the way in Total Loss Solutions

Through innovation, technology and extensive industry knowledge, the
Acorn Group leads the way in total loss solutions, providing our insurer
and fleet partners with a suite of products and services available both
pre and post total loss, extending and enhancing the customer journey
throughout.

  • Established in 2007 by bringing together a number of established businesses and individuals within the insurance, repair and motor trades.
  • AVS is the largest end-user buyer of recycled parts in the UK, building a catalogue of key suppliers across the UK and EU.
  • Proven initiatives and innovations with comprehensive Management Information.
  • Proven record of increased salvage returns using an open book audit process.
  • Implementable solutions built for seamless integration with standard Total Loss process.
  • We currently provide unique services unrivalled by competitors and our constant innovation keeps us at the forefront of our industry.

The AVS business model is focused on the environment and constantly looking for innovations to reduce the carbon footprint of ourselves and our working partners whilst realising financial benefits.

Enterprise Rent-a-Car

Since its inception in 1957, Enterprise Rent-A-Car has developed into an internationally recognised brand with more than 6,000 neighbourhood and airport locations in the United States, Canada, the U.K., Ireland, Germany, France, Spain and Portugal.

Specialising in the provision of replacement vehicles and courtesy cars that are relied upon in the event of an accident, Enterprise also provides daily and weekend rental for private or business use. In the UK alone, Enterprise operates in excess of 55,000 vehicles through a network of over 370 branches. The size of this branch network means that 91% of the population are within 10 miles of an Enterprise branch.

As a privately owned company, Enterprise prides itself on its ability to react quickly to changes and challenges in the market. This flexibility, together with a continuous focus on innovation and growth through service excellence, means Enterprise has the strength, and set-up to succeed, no matter what the market conditions.

Through this approach Enterprise has established itself as a true business partner across the insurance sector. By constantly reviewing the needs of the market, Enterprise continues to develop new and innovative mobility solutions to better support the needs of its customers.

Active Web

Innovative Claims Management System connecting all stakeholders throughout the entire claims process

Pinetree Consulting, part of the global PPG Industries group, has been a leading solutions provider to the claims and repair market for over 20 years. From the award-winning Advance bodyshop management system, through to ActiveWeb - the most comprehensive claims management and connectivity solution ever delivered in the automotive claims and repair market.

ActiveWeb is the leading internet based claims management and connectivity platform providing seamless integration of all stakeholders throughout the complete claims and repair process. It facilitates two-way communication between authorised parties in the claims lifecycle, from FNOL to CSI. The richness and timeliness of the data allows the entire customer experience to be improved, whilst reducing costs.

The ActiveWeb Claims Management Solution addresses the needs of the entire claims process at all levels with its wide array of features:

 
  • Deployment and distribution interfaces
  • Work Provider and Insurer links
  • Network Management
  • Claims Management
  • SLA Management
  • CSI Solutions
  • Online reporting tools

Hills "The Green Parts Specialists"

Hills Salvage and Recycling Limited is the UK's premier vehicle recycler and supplier of green parts. Established over 50 years ago (and three generations later) the business has grown to become a market leader within the salvage and recycling industry.

In an ever-changing industry we offer a complete and innovative salvage and recycling service and we are proud to work alongside some of the UK's largest insurance companies and local police authorities.

All our recycled parts are recycled and tested to regulation standard on-site, with on-site capacity to store over 5000 vehicles. We offer an extensive range of parts for all makes and models of vehicles. Our experienced sales team and online service means we can offer a complete green parts solution.

At Hills, we pride ourselves on our ability, efficiency and capacity to do the job.


 

Parabis Claims Solutions

As part of the broader Parabis Group of legal and claims services supply companies, we represent a range of leading edge solutions, which include third party claims management, rehabilitation, counter fraud and investigations, as well as repair management, mobility and third party assistance programs.

Counting major insurers and intermediaries amongst our clients, we employ over 1,000 people in the UK alone and aim to bring new dimensions of skill, knowledge and expertise to the claims management market.

We provide integrated, volume driven and coordinated solutions to the needs of today's claims environment, whilst also providing in-depth, specialist and niche supply to meet bespoke requirements.

AGS Risk Solutions

Founded in 1999, AGS Risk Solutions is one of the UK's leading financial crime investigation and asset recovery specialists.

Working with partners to combine the disciplines of field investigation with a highly sophisticated approach to integrated data, AGS interrogates some of the most powerful databases in the world, delivering significant savings and recoveries every year.

The company's customers include organisations in banking, insurance, retail, telecommunications, legal services, gaming and betting, transport and a variety of small and medium sized enterprise businesses.

AGS continually invests in new technology and training, ensuring staff and systems represent the very apex of current anti-fraud, asset recovery and risk management practice.

CAR Network

The CAR network is the UK's newest and most innovative repair network solution.

In our first year we will manage the repairs for over 20,000 customers across a portfolio of blue chip clients.

The quality of our network is underpinned by a market leading customer journey and associated satisfaction.

Kindly Supported By

Acorn Assessors

Acorn Assessors Ltd is one of the leading firms of independent vehicle damage assessors in the UK. Acorn offer on site and remote inspection services across the UK and some European countries. The firms size and position in the market allows them to provide bespoke solutions to customers at competitive prices and the employment of the latest developments in IT can include accurate and comprehensive statistics for MI and KPI's.

Amongst their portfolio of work providers are many of the leading companies in insurance, accident management, legal and fleet operator sectors.

Acorn Assessors continue to strive to deliver value added, bespoke solutions to the differing sectors of the industry.

Euro Car Parts

For over 35 years Euro Car Parts have been supplying parts for cars and light commercial vehicles. In 2011, LKQ corporation of Chicago, the largest distributor of alternative collision replacement auto parts in the US acquired ECP.

Last year Euro Car Parts undertook an ambitious expansion programme in the UK which resulted in the opening of 42 branches in 2012, already this 2013 ECP have acquired the business of Autoclimate and more recently (on April 25th,) the merger with Sator Holdings, has resulted in the company becoming one of the largest distributors of car parts in Europe.
Part of the expansion programme included the launch of the Collision Repair & Platinum Plus range. The company now have a dedicate Collision Repair Division which includes:

  • More than 110,000 collision parts
  • 19 Specialist Collision Repair Business Development Managers and 132 Collision Repair Specialists at each branch
  • Logistics infrastructure that includes 164,000 sq ft facility in Swadlincote, Derbyshire, primarily housing collision parts, 11 hubs and FREE delivery from 132 branches
  • All products 100% quality checked prior to dispatch
  • Key suppliers include 3M, Platinum Plus, Hella, TYC, Tong Yang, Magneti Marelli, Henkel, Sachs, Lemforder and Valeo.
  • Platinum Plus range comes with a lifetime warranty.
  • All Quality Certified by Thatcham, TUV, CZ and CAPA
  • The UK's largest stockist of OE mechanical, electronic, aircon & cooling parts
  • "Cotton Wool" Handling from factory to Bodyshop FREE of charge
  • Exceptional Value- The credible alternative to VM Parts

 

Carpenters

Carpenters provide customer focused solutions for the insurance industry and their customers.

We understand the importance of the customer experience.  We also understand the importance of managing indemnity spend, conversion to preferred suppliers, fraud identification, and credit hire claims. 

Our offering is underpinned by a flexible and proactive approach to a changing market.

We offer a fully outsourced, white-labelled claims handling service that puts your customer at the heart of the process. 

Our FNOL offering provides your customers with 24/7 access to a knowledgeable and friendly advisor, and includes policy validation and deployment. 

Our claims unit provides fully outsourced AD and TP handling.  We manage claims from initial estimate to payment.  

If legal services are required, we achieve the best result for your customer in the shortest possible time, look after them in complex and catastrophic claims, and defend their interests should they face proceedings.

Our services are available on a menu basis - you can select the services that you need.  All services are bespoke - built to your specific needs - including real-time management information.

Eclipse Legal

Eclipse is the UK's leading provider of Case Management Software for firms operating in the claims sector.

Our Proclaim software solution is in use by over 18,000 individuals in all areas of work. Proclaim users span the entire sector including claimant and defendant law firms, Alternative Business Structures, accident management and hire companies, insurers, medical reporting agencies, and costs drafting firms.

Clients include:

Law firms

  • Camps Solicitors
  • Winn Solicitors

Alternative Business Structures

  • Co-operative Legal Services
  • Fentons Solicitors LLP

Claims Management Companies

  • Helphire
  • 5R1 Claims

Medical Reporting Agencies

  • Speed Medical
  • UK Independent Medical

Costs Drafting firms

  • Compass Costs
  • Just Costs Solicitors

To see how Proclaim can drive your business forward, please contact us:

Tel: 01274 704100
Email: darren.gower@eclipselegal.co.uk
Web: www.eclipselegal.co.uk
Twitter: @Eclipse_Legal

Crashworth

Launched in January 2010, we provide fresh thinking in the world of motor claims, reducing costs and maximising income for our partners and clients. The business has a significant blue-chip client base in the UK motor claims industry and we have worked with 6 of the top 10 motor insurers.

Our in-house expertise spans all areas of the motor claims process and customer journey and everything we do is underpinned by a focus on the consumer and an ultimate goal to help reduce the cost of motor insurance.