Workshop A & B are run on Day 2 of the conference Wednesday 29th March. Both workshops will run concurrently from 9am - 1pm and attendees are able to choose which workshop best suits.

Workshops are separately bookable to the conference
Wednesday 29th March
9:00 am - 1:00 pmWorkshop A: Using Design Thinking as a Strategy for Innovation
Darren Menachemson, Partner, ThinkPlace
Hannah Richardson, Executive Designer, ThinkPlace

Registration 8:30am
Workshop Begins: 9.00am sharp
Room: High Courtyard North, Ground Floor
Morning Tea & Lunch will be provided

This workshop will cover the following topics:
 - Develop the mindsets, skillsets, and toolsets of designers, artists, and innovators
 - How to connect more deeply with customers to discover opportunities for innovation
 - Break through barriers that have kept you stuck
 - Experiment with idea generation, critical thinking, aesthetic ways of knowing, problem-solving and rapid-prototyping
 - Foster a culture that enhances creativity and innovation
 - Generate ideas to seed your innovation ecosystem

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9:00 am - 1:00 pmWorkshop B: Accelerating your Back Office Transformation

Registration: 8:30am 
Workshop Begins: 9.00am sharp
Room: High Courtyard South, Ground Floor
Morning Tea & Lunch will be provided

This workshop will cover the following topics:
 - Explore various means of back office transformation, tools and techniques required
 - Evaluate your organisations readiness for change
 - How to increase customer experience and satisfaction using back office resources
 - Understand how to make your processes leaner and more effective
 - How can Develop an analytical approach to your transformation project
 - Gain insights into digital technologies and their use in improving back office processes