Virtual Leading with Emotional Intelligence/

Courageous Conversation

Contact Hours: 7.5

Thursday, November 18, 2021

course conducted online

8:30 AM – 5:00 PM

Registration due by: Friday, October 22, 2021

Exploring and developing emotional intelligence not only makes us happier and more successful, but it helps us motivate ourselves, manage stress more effectively, and resolve conflict with others. Courageous Conversations builds skills which allow us to address differences that negatively affect quality, safety, service and working relationships. This is a remote learning course and will require participants to provide interactive dialog via online chat and audio response.


This course requires pre-work. A book with instructions will be delivered to the address provided. Assignments MUST BE COMPLETED before class or you will forfeit your seat.

Leading with Emotional Intelligence Lessons:

  • Importance of EQ in the workplace
  • Review of pre-work
  • EQ appraisals and recommended strategies
  • Sharing our expertise
  • Social awareness and relationship management

Courageous Conversations Lessons:

  • In depth exploration
  • Looking in the mirror
  • The model
  • Difficult behaviors
  • Close and commitment

For additional information: