Date & Time
Tuesday, 18 August 2020
1:00 pm - 2:00 pm
 
Above listed time is AEST.
 
Other time zones:
 
12.30pm - 1.30pm ACST
 
11.00am - 12.00pm WA
 
This session will be delivered online. Details on how to access the session will be shared with registered participants. 
 
 
Pricing
Member $20.00
Staff of Organisational Member $30.00
Non-Member $40.00
 
Thank you to our ticket sponsor Marlin Communications. Marlin’s team know how important professional development and sharing knowledge are to our sector. They are sponsoring some FIA Member tickets to help you access relevant insights whilst budgets are tight. Use the code ThankyouMarlin to get your free ticket; exclusive benefit for Professional Members (includes the nominated representatives of FIA Organisation Members). First come, first served - get in quick!
 
About the Event: Donor Stewardship

How do you create a loyal donor? What do you need to do – and not do – to ensure they’ll keep giving?
 
Stewarding donors, caring for donors and managing donors is crucial for donor retention. But how much is too much and how do you know you’re striking the right balance?
 
Join us for this enlightening webinar to learn from some of the industry’s best in donor stewardship. The webinar will cover major givers, regular givers and mass communications. You’ll also hear from a content expert on how he seeks to show donors that they matter.
 
Bring your burning questions on donor stewardship to this virtual event.
 
Our panel of experts includes: 
  • Kim Vanden Hengel, Philanthropy Manager, OzHarvest
  • Rachael Lance, Head of Individual and Community Supporters, Leukaemia Foundation
  • Matthew Smeal, National Communications Manager, Opportunity International Australia

 

Rachael Lance
Head of Individual and Community Supporters
Leukaemia Foundation
Rachael discovered her love of fundraising at Marie Curie UK and Make-A-Wish Australia, and is now the Acting General Manager of Supporters and Head of Individual and Community Supporters at the Leukaemia Foundation. She is passionate about data-driven and supporter-centric fundraising, and loves creating meaningful supporter experiences with the continual goal of improving donor lifetime value.
 
Matthew Smeal
National Communications Manager
Opportunity International Australia
Matthew Smeal is a photographer, writer and videographer who specialises in the humanitarian sector. As the son of a film producer, he grew up around cameras, studios, and television production facilities. But while studying cinematography, and during his early years in the television industry, he found that he craved time alone with a camera and had a growing need to tell stories that mattered.
 
In 2006, Matthew headed to Uganda, Kenya and Cambodia on a photojournalism assignment – writing a feature story for the Sydney Morning Herald and working with Médecins Sans Frontières (MSF / Doctors Without Borders) for the first time. More assignments, employment and contracts followed and he has since worked with organisations including MSF, UNICEF, The Fred Hollows Foundation and Opportunity International in communications, content and media positions.
 
Kim Vanden Hengel
Philanthropy Manager (Major Gifts & Bequests)
OzHarvest
Kim grew up in country Australia, and then lived and worked in France, the USA and Niger, West Africa for 20 years. She worked in international development with a focus on education, gender equity, HIV/AIDS prevention and care, food security and micro-finance. Returning to Australia, Kim served on the board of World Vision Australia and held leadership positions, including CEO, of various Australian NGOs. After retiring early to care for her mother, diagnosed with Alzheimer's, for two years, Kim then returned to work in philanthropy at OzHarvest, and has supported Ronni Kahn in her mission to Nourish Our Country. Kim is mother to three grown children and grandmother to four and a half :)
 
 
NSW is proudly sponsored by
 
 
 
 
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