Mastercard Academy

Chargeback and dispute resolution workshop

4 & 5 December 2019, Copenhagen

This 2-day Chargeback and Dispute Resolution Workshop covers all chargeback reason codes and related issues including rule violation disputes. It is designed for participants with 6 months to 30 years chargeback experience. It is updated on a regular basis to include the latest changes to the chargeback rules.

Using case studies, every chargeback reason code is illustrated in a practical context, and all specific processing requirements are covered in detail.

Available via Open seminar Open

On Demand OD
Duration 2 days
Of interest to Issuer - Acquirer - Processor
Level Specialize
Profile Programmer/Technical

Venue info:

Copenhagen Denmark Radisson Collection Royal Hotel - Hammerichsgade 1 - 1611 Copenhegn V - Denmark

Please see the weblink below:
This link can be used to book the guest rooms through. (Academy is not in charge of you accommodation booking)

  • Rules update
  • Overview of chargeback processing
  • Reminder chargeback reason codes for Mastercard
  • Arbitration and compliance procedures
  • Case studies
  • Quizzes