Mastercard Academy

Chargeback and Dispute Resolution workshop (level 2)

23 & 24 May 2019, Moscow

This Level 2 seminar covers all chargeback reason codes and related issues, and is designed for participants with some chargeback experience. It is updated on a regular basis to include the latest changes to the chargeback rules.

Using case studies, every chargeback reason code is illustrated in a practical context, and all specific processing requirements are covered in detail.

Language: English with Russian interpretation

Available via Open seminar Open

On Demand OD
Duration 2 days
Of interest to Issuer - Acquirer - Processor
Level Learn more
Profile Programmer/technical

Venue info:

Marriott Aurora
Petrovka str. 11

  • Definitions and processing requirements
  • Rules update
  • About liability shifts
  • Chargeback reason codes for Mastercard
  • Hands-on case studies
  • Arbritration and compliance procedures
  • Case studies