Mastercard Academy

Chargeback and Dispute Resolution workshop

15 & 16 May 2019, Paris

This 2-day Chargeback and Dispute Resolution Workshop covers all chargeback reason codes and related issues including rule violation disputes. It is designed for participants with 6 months to 30 years chargeback experience. It is updated on a regular basis to include the latest changes to the chargeback rules.

Using case studies, every chargeback reason code is illustrated in a practical context, and all specific processing requirements are covered in detail.

Available via Open seminar Open

On Demand OD
Duration 2 days
Of interest to Issuer - Acquirer - Processor
Level Specialize
Profile Programmer/Technical

Venue info: Mastercard Office 10 avenue Raymond Poincaré 75116 Paris

Paris, France

  • Rules update
  • Overview of chargeback processing
  • Reminder chargeback reason codes for Mastercard
  • Arbitration and compliance procedures
  • Case studies
  • Quizzes