Mastercard Academy

Chargeback and dispute resolution workshop - including MasterCom (level 2)

19-21 March 2019, Vienna

This Level 2 seminar covers all chargeback reason codes and related issues, and is designed for participants with some chargeback experience. It is updated on a regular basis to include the latest changes to the chargeback rules. Using case studies, every chargeback reason code is illustrated in a practical context, and all specific processing requirements are covered in detail.

The third day of the seminar is designed to help you get ready for the migration to the new MasterCom platform, from both a technical and operational perspective. We’ll step through the key considerations for implementation, looking at the options available (either using the new MasterCom Claims Manager user interface or the API solution) and how to plan your migration.

Available via Open seminar Open

On Demand OD
Duration 3 days
Of interest to Issuer - Acquirer - Processor
Level Learn more
Profile Programmer/technical

Venue info: hotel Steigenberger Hotel Herrenhof

Herrengasse 10 | 1010 Wien, Austria

  • Definitions and processing requirements
  • Rules update
  • About liability shifts
  • Chargeback reason codes for Mastercard
  • Hands-on case studies
  • Arbritration and compliance procedures
  • Case studies