AGD2017 Las Vegas
L10: Online Reputation Management - The Wild West of Internet Review Sites

L10: Online Reputation Management: The Wild West of Internet Review Sites
Joshua Austin, DDS
Subject Code: 550
Practice Management & Human Relations
Credits: 3 (Lecture)
Saturday, July 15: 9 a.m. to noon
Audience: DTC (D, H, A, O, T), ST, R
Fee: $60
Location: Pool Level, Forum 5

Speaker Bio: San Antonio, Texas; private solo practice; monthly columnist and editor, products and technology, Dental Economics

We all built our practices on word-of-mouth. In the 21st century, word-of-mouth has gone digital. The rise of social media platforms has enabled the individual consumer to share his or her experiences with the world. What story about you are consumers telling? Learning objectives: Understand which social media platforms best serve a dental practice. Understand how online reviews help drive patients to your office. Explore how to get more reviews from your patients. Know how to respond to a negative review.