WCET's 29th Annual Meeting
The Best Laid Plans: Managing "Second-Level Effects" of Innovative Projects

Facilitator: , Director of Online Programming, APeL, William & Mary
Facilitator: , Associate Provost for University eLearning Initiatives, William & Mary


How can leaders anticipate and plan for the “unintended consequences” that are inevitable in any substantial project? Our conferences and publications do excellent work in providing models and best practices for getting new projects implemented. Yet, that’s only the first step in long-term success. We know much less about how to sustain effectiveness in the face of second-level effects (Sproull & Kiesler, 1991) that reverberate after implementation. We can feel at a loss when faced with deeper consequences such as changes to faculty expectations, altered campus culture, new relationships between units, and new patterns of communication. We invite you to attend this facilitated discussion to surface “post-implementation” challenges in projects at your own campus and to share strategies for effectively planning for and responding to them. We bring our own experiences of revising courses and programs to a fully online format and the unintended consequences for both academic and administrative actors across the institution.