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Norbert Kouwenhoven is Executive (partner) in IBM´s Global Business Services. He is Solutions Team Leader leader for Europe, Middle East and Africa in the area of IBM´s selected Business Solutions : Customs, Borders and Revenue Management.
IBM, being a major and global player in this industry, has organized its resources in sectors, where the Public Sector is currently the biggest sector. Customs, Borders and Revenue Management is an important part of this industry, with projects and references all over US, AP and EMEA. In this role Norbert Kouwenhoven is involved with many major and minor projects in the Customs area.
He is responsible for guiding IBM´s consulting work in Customs agencies. IBM is involved in Customs Agency projects in Netherlands, Belgium, Slovakia, Croatia, Unites States and others.
Norbert is executive leader for the development of IBM´s eCustoms solution suite, including modules like Risk Management, Single Window, Declaration Management, Customs Messaging Gateway, Excise Tax, and more. Currently Cloud solutions can be added to that list.
Norbert Kouwenhoven is author of the White paper ´Balancing and Optimizing trade facilitation and border integrity`, on the topic of customs, ports and security. He is also author of another White paper. ´Identity Management in the 21th Century´.
