Registration FAQ's





How do I register for the 2016 Mining Indaba?
Delegate registrations are completed online – Register Now

Registration notes:

  • Each attendee must be fully registered with their own badge – badges cannot be shared. Falsified badges and/or sharing or swapping badges are a violation of the terms and conditions.
  • You are required to use an individual email address for each delegate, if you are registering on behalf of someone else, please add the details of the person attending, you will have the option within the registration to provide an alternative email if you would like to be copied to any registration communications.
  • Registrations must be completed in one session.
  • A registration confirmation page and email will be sent to confirm you have completed your registration correctly.
  • Government and Student registration is not available online. Please see eligibility criteria for registration.

When does registration close?
Pre-event registration closes on 29 January 2016 at 17:00 GMT.  After this date you will be required to register at the event registration desks. We recommend you pre-register so you are able to take advantage of any applicable early bird fees and also have prior access to the matchmaking programme, it will also be quicker for you to collect your badge at the registration desks.

Important note: the option to choose to pay by bank transfer is not available after 8 January 2016.

How do I know what delegate category to register for?
Please refer to delegate descriptions here before registering.

Can I purchase day-passes or limited access passes such as for the exhibit only?
No. We only offer full conference/event registrations.

How much does it cost to attend the event?
Fees are based upon the 2016 Fee Schedule.

If I registered early and I pay later do I still get the early bird rate?
No. Early bird qualification is based on the date of PAYMENT, not the date of REGISTRATION. If registration fees are not paid in full before the next tier begins, a fee increase to the next tier will apply and you will be invoiced for this fee increase.

How can I can I pay for my registration (pre-event)?
Payment can be made by credit / debit card or bank transfer.

  • Credit / Debit Card - we accept payments with AMEX, MASTERCARD and VISA (Drawn in GBP).
    If you experience problems using your card, please select the ‘Invoice’ option to complete your registration and call +44 (0)207 779 8890 with your reference number so that we can assist you with your payment.
  • Bank Transfer – payments by bank transfer must be received within the fee schedule period that the registration was completed. The applicable fee increase will be applied and invoiced if payment is not received within the stated tier of the fee schedule. 
    Important notes:
    • The option to pay by bank transfer will be available until 8 January 2016. After this date payment will be accepted by credit / debit card only until pre-event registration closes on the 29 January at 17:00 GMT.
    • All outstanding fees must be paid in full before a badge is printed and entrance to the event is permitted.

Will I receive an invoice for my registration?
An invoice will be sent by email within 24 business hours of completing your registration for all payment methods.  Please ensure you include a VAT number when completing billing details if this required on your invoice.  Please note that we are unable to provide pro-forma invoices.

Why does Mining Indaba charge South African VAT if it is not a South African corporation?
Mining Indaba™ is not a South African corporation, however, SARS is very clear on the fact that VAT is destination based, which means that the consumption of goods and services in South Africa is taxed. VAT is therefore paid on the supply of goods or services in South Africa as well as on the importation of goods or services into South Africa. As a result, Mining Indaba is eligible primarily based on the fact that the services provided are consumed in South Africa regardless of our resident status. We are then mandated by law to assess VAT on all services that will be consumed within South Africa (regardless of our customer’s country of origin).

Can I register a group of delegates?
You are able to register multiple delegates (as a group) at the same time by choosing to add an attendee in the registration - If you require separate invoices for each delegate or a specific delegate group, please complete a separate registration for each delegate / delegate group. 
There is not a concession fee available for group registrations.

Where can I find my Delegate ID Number?
Your delegate ID number can be found on your registration confirmation email.  Please email if you have not received this.

How do I add a Pre-conference Workshop to my registration?
You can add a Pre-conference Workshop during the online registration or alternatively to add a workshop after you have registered, please email the request to along with your full name and delegate ID number, this will be added to your registration and you will be invoiced for payment. 

How do I register for the 11th Annual Golf Tournament?
Please complete and return the golf tournament registration form to

How do I make amendments to my registration?
Email amendment requests to, please include your full name and delegate ID number.

How can I tell you about my special physical/dietary needs?
You can notify us of any special requests when you complete you registration on-line or by emailing Every effort will be made to accommodate your request, though we cannot guarantee every request can be satisfied.

What is your cancellation policy?
Full refunds (less the Processing Charge) are available until 31 August 2015
Refunds, less 20% in liquidated damages, are available until 30 November 2015
After 30 November 2015 NO refunds will be granted
Please refer to Registration Terms & Conditions
To submit your cancellation request, please email notice of your cancellation to or send written correspondence to the following address:
Mining Indaba™
8 Bouverie St, London
United Kingdom

Can I send someone in my place, if I am unable to attend?
Yes, substitutions may be made at no additional cost. 

Until registration closes on 29 January delegates can be substituted by contacting customer services providing the original delegates full name and delegate ID number along with the following details of the substitute delegate:

  • First name
  • Last name
  • Email address (this must be the email address of the attendee)
  • Alternative email address (if applicable)
  • Company name
  • Position
  • Telephone number
  • Mobile number (this is required to access the Business Matchmaking Programme)
Important notes:
  • After 29 January substitutions can only be completed at the on-site registration desks.  The replacement delegate is required provide a business card and proper documentation (a letter on company letterhead showing the name of the original delegate and authorising the person who is attending in his or her place).
  • Any outstanding balance and payment terms for the registration will become applicable to the substitute delegate.
  • If the badge for the original delegate has been collected an on-site substitution cannot be completed and a new pass must be purchased. 
  • Investor Delegates cannot be substituted as all potential investor delegates must be approved through the Investor Programme accreditation process. 


When does on-site registration open?
Registration commences on Saturday 6 February at approximately 12:00 - Please refer to On-site Registration for full opening hours.

How do I collect my badge?
Badge collection information will emailed late January 2016, this will be sent to the attendee and alternative email address provided at registration. Present you badge collection email (printed or on your mobile device) at the appropriate registration desk (as detailed in your email) for your badge to be printed.

What identification do I need to bring with me to collect my badge?
In order to collect your badge you must have either your badge collection email or government issued photo identification. Business cards are not an acceptable form of ID.

Can someone else pick up my credentials?
Only approved sponsors with a pre-arranged list of delegates and a scheduled appointment can pick up credentials for his/her delegates - Further information is available in the Sponsor Resource Centre.

Can I register at the event?
We recommend that you pre-register so you are able to take advantage of any applicable early bird fees and also have prior access to the matchmaking programme, it will also be quicker for you to collect your badge at the registration desks.
However, you are able to register at the on-site registration desks for an Individual: Non-Investor, Sponsor, Government and Student delegate pass - please refer to the Fee Schedule for on-site delegate rates.

How can I pay for my badge at the event?
Payment can be made by credit / debit card or cash.

Credit / Debit Card – will be accepted with AMEX, MASTERCARD and VISA (Drawn in GBP)
Cash – will be accepted in GBP, Rand and USD (equivalent to the GBP fee rate).

All outstanding fees must be paid in full before a badge is printed and entrance to the event is permitted.

What happens if I lose my badge when I am at the event?
Read the official 2016 Mining Indaba Lost Badge Policy. Please be advised that if your badge is lost, misplaced, stolen or left in the hotel room a replacement badge will not be issued without the purchase of a new badge at the current on-site delegate rate. This policy is intended to protect the integrity of the conference by insuring that all delegates are treated equally, minimizing the degree of on-site fraud and maximizing on-site security.


Can you help with travel & accommodation?
Please visit our Travel Information page for full details of our official partners.

Do I need a visa?
Please visit this site to find complete information on Visa requirements: South Africa Visa Requirements

My SA Consulate says I need a letter from the organizers. Can you supply one?
Yes. Please complete and submit the request form.  If you are experiencing difficulties submitting the form, send an email requesting your visa support letter to
Please include in your request your full name, passport number, country issuing passport, passport expiration date, company name and job title, date of birth and country of origin.

How do I access the Mining Indaba Business Matchmaking Programme?
The Business Matchmaking Programme is available in November 2015. Registered delegates will receive a personal invitation email with login credentials and user instructions.

Important notes:

  • Registration fees must be paid in full before access to the matchmaking programme is received.
  • The matchmaking programme is not available to Students, Sustainable Development or Young Leaders Career Development Programme delegates.

Who do I contact if I have additional questions?

  • For general registration enquiries, send an email to
  • For invoice or payment enquiries, send an email to
  • Phone: +44 (0) 207 779 8890
  • Customer Service Hours of Operations: Monday – Friday, 09:30 - 17:30 (GMT)