ICCVM 2020

Pre-Conference Workshops

Communication Skills That Work:
A 1-day workshop for frontline veterinary and medical professionals, managers, and educators
Facilitators: Cindy Adams and Jason Coe
June 4th, 2020, 8:15 am - 5:00 pm 
This day long workshop is intended for members of the veterinary team who interact with clients and colleagues, communication educators (i.e coaches in clinical communication programs, practice owners/managers seeking to coach and provide feedback to colleagues and staff), and for those wanting to strengthen skills that foster/facilitate:
  • effective dialogue with team members
  • respectful management of emotional conversations
  • financial discussions
  • dealing with ethical dilemmas
  • enhanced adherence
AND coaching and feedback skills, depending on the role and interests of the participant.
Workshop highlights:
Explore evidence-based communication skills
Participate in experiential learning that is supportive, learner centered, and fun.
Practice communication skills through real-life case-based scenarios.
Work in a small group setting with individualized attention to your learning goals, balanced, objective and useful feedback.
Assume the role of ‘coach’ for the purpose of mentoring employees in the practice setting.
Leave the session with a clear plan for how to integrate and apply the skills learned to day-to-day and work-related communication.
The workshop will be structured around a large group interactive session followed by small group work that will include interviewing actors that are trained to portray veterinary specific situations, giving and receiving feedback from members of the small group and the actor. The day will conclude with another large group gathering that will include goal setting for how and what to take back to the practice setting.
The workshop is limited to 30 participants who are willing to dive in, practice, and develop communication skills and strategies to enhance patient and client care, practice success, coaching and mentorship strategies, communication skills programs in veterinary or human medical contexts.  
Creating Calm in the Midst of the Storm: Using Mindfulness in Managing Stress
Facilitators: Elpida Artemiou and Jennifer Bradtke
June 4th, 2020, 9:00 am - 5:00 pm 
Join us in a full day workshop to explore the core of life’s stressors and learning to use mindfulness to create a more intentional and full life. The workshop is based on the premises of the evidence-based 8-week Mindfulness-Based Stress Reduction (MBSR) program developed by Jon Kabat Zinn and the Center for Mindfulness in Medicine, Health Care, and Society at UMass Medical School.
The workshop is highly experiential and includes guided instruction in meditation, mindful movement, group discussions along with inquiry and self-reflection. Attention to causes of burnout and compassion fatigue is given along with coping skills surrounding mindfulness techniques.
Participants will additionally be given an overview of the MBSR curriculum and its applicability and introduction to academia and practice supporting ongoing interest in how to introduce formal and informal mindfulness techniques. The workshop is intended for both novice as well as individuals’ already practicing mindfulness.