2017 Local Government & Public Sector Building Maintenance & Facility Management Conference
One of the featured sessions at the conference will be on ACHIEVING CARBON NEUTRAL FACILITIES.

We have two very experienced practitioners, from two very different facilities, who will  take you with them on their journey to achieving carbon neutral buildings and facilities.

Sharon Pollard
General Manager Operations
Fed Square

Fed Square Pty Ltd became carbon neutral in early 2015. This national award winning program was a major milestone in what has been to date, a 9 year journey. Over that time Fed Square has reduced water usage per visitor by 47% and we have reduced electricity consumption by 4.1 million kilowatts (that is enough to power 11,700 refrigerators for a year!). We have also saved 104 million litres of water – that’s approximately 42 Olympic swimming pools of water. 

While the headline figures are impressive, it hasn’t always been a smooth road we travelled. As one of the first organisations to sign up to the Efficient Government Buildings program we trialled a number of emerging technologies, some of which haven’t stood the test of time. This session focuses on providing practical insight into the challenges of leading a major public precinct to carbon neutrality. We will discuss what worked and what didn’t, what we have learnt along the way and equally important, how we are continuing to minimise our impact on the environment. 

You will hear about (amongst other things): 
  • Water catchment and its use in a public space. 
  • The advantages of monitoring your water usage in real time. 
  • The importance of tuning your HVAC system. 
  • Introducing a cogeneration system to the site. 
  • Our bio-gas journey. 
  • Sustainability partnerships. 


Sharon Pollard is currently the General Manager Operations at Fed Square. She has accrued over a decade of extensive senior management experience in Operations and Facilities Management globally. With a broad range of “hands-on” experience, underpinned by qualifications in Work Health and Safety and Project Management, Sharon has a passion for Environmental sustainability and OH&S and Emergency preparedness. As an active advocate for the Facilities Management industry Sharon chairs the Facility Management Association's Victorian Committee.

Kiam Yoong
Senior Manager Environmental Sustainability
Zoos Victoria

Climate change is threatening the survival of animal species around the world, and sadly, Australia is not immune. Here at Zoos Victoria, we see the impacts of climate change on unique Australians like the Mountain Pygmy-possum, Baw Baw Frogs and alpine skinks. Since 2008, Zoos Victoria has implemented an overarching Environmental Policy and Strategy to manage all environmental impacts associated with operating our zoos.

Using greenhouse gas as a key measure of environmental performance, Zoos Victoria is able to continuously reduce its carbon impacts through projects such as:
  • In-vessel composting of organics waste
  •  olar PV 
  • Equipment efficiency
  • Insulation
  • ESD & Green procurement 

Zoos Victoria is a certified Carbon Neutral organisation under NCOS making this a world’s first for a zoo organisation.

Going forward, we will be looking to continue our resource efficiency programs to further reduce our operational impacts and our emissions. We will also be looking at developing renewable energy options on site and trailing innovative options to provide green power and efficiency savings to our zoos.  


Kiam has a BE (Civil) Monash Univ and a ME (Cleaner Production) RMIT Univ’s. His first professional work took him to South East Asia as a Civil Engineer, where he witnessed widespread devastation of the natural environment. He later took on management positions in the manufacturing industry, which highlighted extensive consumption of natural resources. His passion for the environment led him to pursue a Masters degree in Cleaner Production. He then worked as a consultant in Cleaner Production and Environmental Management Systems. In 2005 he joined Sustainability Victoria with the role of assisting Victorian businesses on environmental sustainability. 

In 2008 he joined Zoos Victoria (ZV) as their Senior Manager Environmental Sustainability. His key role involves reducing ZV’s environmental footprint by developing an Environmental Sustainability Strategy and supporting programs such as Carbon Neutrality, Environmental Management System, Resource Efficiency and Green Procurement. In 2013 Kiam was instrumental in getting Carbon Neutral certification for Zoos Victoria; making this a world’s first for a zoo organisation.