The world of financial services post-crisis has changed dramatically as disruptive technologies, increasingly burdensome regulatory demands and the competitive threats from new market entrants continue to take a toll on profitability. This, combined with the general loss of trust in the banking sector and changing customer expectations in an age of digitisation and mobility, highlights the critical need for banks to adopt a customer-centric model to rebuild customer relationships, gain loyalty and ensure long-term growth. Banks that incorporate customer knowledge, engagement and experience objectives across the business are able to gain a competitive advantage and differentiate themselves in an overpopulated marketplace.
The Customer-Centric Retail Banking Summit: Maximising customer engagement, experience and value will bring together thought leaders and senior bankers to explore the operational challenges and opportunities of moving from a channel or product-centric to a customer-centric model, how to leverage technological advances and customer intelligence to drive value, and why real-time information is critical to remaining competitive in a stringent regulatory environment.
CHAIR
Brian Caplen, Editor, The Banker
Join The Banker in London this December to hear insights from industry leaders on the trends which are currently shaping Customer-Centric Retail Banking Summit, the future risks and opportunities. Apply Now
