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| Matthew Allen Financial Crime Director The British Banker's Association | |
| Alex Bannister Head of Customer Marketing Nationwide | |
| Peter Behrens Co-Founder & Chief Operating Officer RateSetter | |
| Dan Bolland Head of Global Retail Analytics Major UK Bank | |
| Brian Caplen Editor The Banker | |
| Travers Clarke-Walker Managing Director, EMEA – International Group Fiserv | |
| Paul Evans Mobility Lead HP UK & Ireland | |
| David Grant Operational Risk & Financial Crime Director Lloyds Bank | |
| Nazzim Ishaque Chief Executive Officer Lintel Bank | |
| Matthias Kröner CEO Fidor Bank | |
| Jessica Lennard Head of Corporate Affairs Ovo Energy | |
| Dr Feng Li Professor of Information Management and Associate Dean for Research and Enterprise Cass Business School in London | |
| Ashley Machin Chief Digital Officer TSB | |
| Roger McCormick Managing Director of CCP Research Foundation, Director of Conduct Costs Project and Visiting Lecturer, Finance Dept London School of Economics | |
| Ed Metzger Head of Innovation Santander | |
| Marcela Navarro MD, Head of Customer Innovation, Chief Executive Office, Corporate Banking Division The Royal Bank of Scotland Group | |
| Lee Sankey Innovation and Experience Director (Recently Design Director, Barclays) | |
| Antonio Simoes UK Chief Executive HSBC | |
| Daryl Wilkinson Head of Group Digital Development Nationwide | |
| Karen Wint Operations Director Leeds Building Society | |
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| 9 December 2014 | Andaz Hotel, London | #FTcustomercentric | |
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