2016 Customer Service & Communications Conference
 
Company Company Logo Description Website Booth number/ref
A.J. Gallagher & Co.ThumbnailDistributors Insurance Company (DIC), through Wells Fargo Insurance Services, has provided utility-specific property and casualty insurance coverages at competitive premiums to more TVPPA members than any other insurer since 1983.www.distributors-insurance.com10
AdPro Printing & Promotional ProductsPromotional products including apparel, awards, and technology items specializing in the utility industry. AdPro has been providing quality and innovation for 30+ years.www.ad-pro.net2
Apogee InteractiveThumbnailApogee Interactive is one of the nation’s leading providers of customer engagement software services for US energy utilities. Partnering with utilities since 1995, Apogee's digital engagement platform delivers proactive, personalized communication to residential and commercial customers nationwide. Apogee's proven SaaS platform enables more meaningful customer engagement, proven sustainable energy results, reduced operating costs, and improved program performance for utilities. For more information, please visit www.apogee.net and follow us on Twitter at @apoweb.http://www.apogee.net1
Appliance Recycling Centers of America (ARCA)ThumbnailServing utility companies throughout the United States and Canada, ARCA’s turnkey appliance recycling programs and replacement programs provide a seamless implementation and responsive customer service. Appliances are disposed of properly to ensure older units are not returned to the grid.www.arcainc.com
E SourceThumbnailww.esource.com
FirstFuel SoftwareFirstFuel is the world leader in information-enabled energy services. By combining data science, building science and software expertise, we deliver energy intelligence about what’s going on behind the meter – without going behind the meter.http://www.firstfuel.com/14
Moore Syndication, Inc.ThumbnailMoore Syndication, Inc. provides electrical safety education materials including the Louie the Lightning Bug® program and Powertown electrical safety demonstration models.http://www.mooresyndication.com4
National Information Solutions CooperativeNISC, a leading provider of information technology products and services, offers integrated software and hardware solutions to utilities, telecoms, municipals, and other infrastructure industries and businesses in 49 states, American Samoa, Palau, and Canada. NISC provides advanced, integrated IT solutions for utility billing, accounting, engineering and operations, meter data management, as well as many other leading-edge IT and consumer engagement solutions. Our focus is to provide service excellence and innovative information technology solutions.www.nisc.coop6
OlameterThumbnail“Founded in 1998, Olameter offers outsourced solutions to over 250 customers across North America, including utilities, municipalities, cooperatives, energy retailers, and energy management entities. Solutions include Meter Reading, Meter Services, In-Field Collections, Meter Installations, Underground Locating, Leak Detection, Pole Testing, Geospatial / LiDAR Solutions, One Call/Ticket Management, Call Center, Billing, Document Fulfillment, Meter Data Management / MDMA, Web Presentment, AMI Network Management, and Workforce Management.”www.olameter.com15
SEDCThumbnailSEDC has been developing innovative software solutions for TVA utilities for 40 years. We’re committed to providing each utility with CIS/Billing, Accounting, GIS and Operations applications configured to meet their unique needs, whether they deliver electric, water, or a range of services. Your success depends on effective communication between all departments, and we strive to deliver enterprise software to connect your entire organization, including MDM, Prepaid Metering, Mobile Workforce, Imaging, Work Management, Analytics and Cybersecurity, among others.https://www.sedata.com/17
SureBill, a Divison of Envelopes & Forms, Inc.SureBill produces millions of paper bills, electronic bills, letters, and statements each month. We are large enough to provide economies of scale but small enough to give you the individual attention you deserve. All work is done in-house starting with manufacturing a million envelopes daily and finishing with the USPS onsite to inspect and accept the mail. Complete electronic bill presentment and electronic bill payment services. All these capabilities under one roof means more effective bills and notices with higher quality, better adherence to schedules, better service, no finger pointing, more flexibility, quicker changes, better security, and faster delivery.www.surebill.net5
Tennessee Valley Authority8
Tennessee Valley Public Power Association, Inc.ThumbnailE&T Services maintains a comprehensive selection of utility-specific professional management and technical training programs for utility employees. TVPPA conducts training at regional locations and on-site. The mission of the Education & Training Committee, a standing committee of the TVPPA Board of Directors, is to provide guidance and oversight to TVPPA in the development and delivery of nationally recognized education and training opportunities to meet current and future electric utility workforce needs.http://www.tvppa.com18
TVAThumbnailEnergyRight.com9
WaterFurnace International, Inc.ThumbnailWaterFurnace manufactures and sells more geothermal systems for homes than anyone else in the business. Why? Because we offer a wide variety of residential geothermal products. Our dealers and installers are the most highly trained in the industry. And we are wholeheartedly committed to customer support. All that makes us the first—and smartest—choice for a residential WaterFurnace system: the system that's "Smarter from the Ground Up."waterfurnace.com