CAPA Australia Pacific Aviation Summit 2015 Agenda

CAPA Corporate Travel Innovation Summit: 3 August 2015
09:00	Chairman’s Welcome Association of Corporate Travel Executives (ACTE), President, Kurt Knackstedt
09:05	Welcome from Sheraton on the Park Sheraton on the Park, Hotel Manager, Bernhard Langer
09:10	Crystal Ball Opener: Corporate Travel in 2020 – the shape of things to come Change is perhaps the only constant in Corporate Travel, and technology evangelist Johnny Thorsen has been successfully predicting the future for the industry for more than a decade. Hear Mr Thorsen’s controversial predictions about the irreversible changes to the Corporate Travel landscape and find out what you should be doing to prepare for a new travel reality. Concur, Senior Director, Strategy and Product Marketing, Johnny Thorsen
09:40	What’s just around the corner? The 2016 Corporate Travel landscape A selection of today’s leaders of Corporate Buyers and Travel Industry Suppliers will provide their insight and opinions into the latest trends, developments (both macro & micro) that will affect local travel managers, buyers and their programs over the next 12-18 months. Given the volatility our programs and travellers face in terms of economics, geo-politics & security (amongst other things), these leaders’ thoughts will help shape your corporate travel program. Our leaders will comment on: • Currency volatility and its impact on suppliers’ pricing (aviation, hotel, etc.) • Fuel price volatility and its impact on airlines with their different hedging strategies and surcharge policies • Surcharges and the changing distribution landscape • The impact on LCCs and “Sand Carriers” on your corporate travel program Moderator: MW Travel Consultancy, Principal, Martin Warner Panellists: • BP, Corporate Travel Manager - ASPAC & Middle East, Matthew Coviello • Emirates, Divisional Vice President Australia and New Zealand, Rob Gurney • FCm, Travel Solutions Global Brand Leader, Gregory Lording • Qantas Airways, Executive Manager Sales, Marketing and Distribution, Qantas Domestic, Steve Limbrick • UATP, Regional Commercial Manager - Oceania, Craig Bowen
10:45	Coffee Break, sponsored by
10:45	• Expo • Showcase Stage with Allan Leibowitz, founder, ‘talking business’: • Serko, Business Solutions Manager - Dominic Andreacchio • Innovation TANK & Mobillytics International, Founder & CEO, Lance Orsmond • Locomote, Director Consulting Services, Sarah Larkin
11:25	FairMarketShare.com - Check it out, it’s free and fantastic
11:28	Introduction to ACTE Association of Corporate Travel Executives (ACTE), Regional Manager Australasia, Tracy Greer
11:35	Hot or not? Emerging (disruptive) content and its relevance in today’s Corporate Travel Programs A panel session of buyers, TMCs and new entrants into the corporate travel programs. Low-cost carriers are now part of almost every corporate travel program, but it was a hard slog. What other markets are opening up to disruptive content, and how will that affect travel managers? This session will probe: • How are LCCs affecting airline dealing models and how should buyers modify their corporate negotiation strategy. How will this impact intercontinental air travel / dealing? • Beyond air: Accommodation and ground transport are now being “disrupted” by non-traditional players. Do these have a role in corporate travel programs? Moderator: MW Travel Consultancy, Principal, Martin Warner Panellists: • 4D Advisory, General Manager, Virginia Fitzpatrick • ADARA, Managing Director Asia Pacific, Vijay Bobba • AirPlus International, Country Manager, Australia, David Newington • Amadeus IT Pacific, Managing Director, Tony Carter • Carlson Wagonlit Travel, Senior Director, Solutions Group, Asia Pacific, Carl Jones • Mozio, Founder and CEO, David Litwak
12:20	The Buyers’ pitches: Insights into innovative corporate travel programs Now we hand it over to the Buyers, to lift the lid on the past successes, current challenges and future positioning of their corporate programs. A series of short, sharp presentations by the Buyers on: • Features of their corporate programs, including unique key recent successes; • Challenges of their existing programs and strategies for achieving better outcomes; • Forecasts of program evolution in over the next 2-3 years Moderator: MasterCard Worldwide, Commercial Payment Solutions, Australia and New Zealand, Grant Johnstone Panellists: • Church Resources, General Manager, Brand & Product Development, Mark Hopcroft • George Weston Foods Limited, Group Head of Direct Procurement, Michael Palmer • NAB, Procurement Manager, David Crawford • Nexus Point Travel, General Manager, James Highsted
13:00	LUNCH - sponsored by
14:00	A Safe Work Travel System: Future reality or flight of fancy? Employers are often compelled to ensure the security of their employees while travelling, but what most fail to understand is that they are obligated to provide a 'safe work system' for employees, even while travelling. This means that there are very specific and detailed guidelines and laws associated with the methodology of travel safety management, rather than a sense of "security" or acceptance of a service offering. During this session we examine why so many companies have it wrong, what the implications are for businesses and travellers and how to "get back on track" when it comes to travel safety for business travellers. Intelligent Travel’s Tony Ridley will introduce the panel with a vision for a “safe work system”: • What does a “good program” looks like in respect of the provision of a "safe work system” for employees when travelling? • What does it encompass, and who provides services to deliver this? • Are there multiple providers necessary to contract to cover the whole scope – and haven’t we been here before? • What is the cost of a corporate company not fulfilling its obligations in this area, and has any corporate been prosecuted under laws in this respect? Introduction by British Airways, Regional Commercial Manager South West Pacific, Nicole Backo Moderator & Provocateur at large: Intelligent Travel, CEO, Tony Ridley Panellists: • ACE Insurance, Head of Accident & Health, Australia & New Zealand, Lesley Jacques • International SOS, Medical Director, Occupational Health - Australasia, Dr. Nhlanhla Mpofu • Locomote, Director Consulting Services, Sarah Larkin • Portland Infosys, Senior Category Manager – Corporate Travel, Dorina Santos
15:00	Legends of the air... An interview with a special guest, by 4D Advisory, General Manager, Virginia Fitzpatrick
15:30	Coffee Break • Expo • Showcase Stage with Allan Leibowitz, founder, ‘talking business’: • Troovo, CEO, Kurt Knackstedt • Concur, Head of Partner Strategy - Travel, Simone Court • Communico Services, Director of Sales, Tamara Summers
16:30	A LEGENDARY FINALE … Reaching for the stars Motivation and good management - and their relationship to world-beating success. Often, subject matter knowledge is not enough to guarantee success. Hear from Rugby Union great John Eales on what it takes to win – in any walk of life. John appears courtesy of Flight Centre. Introduction by CAPA – Centre for Aviation, Executive Chairman, Peter Harbison
17:00	Networking Reception, sponsored by

CAPA Airport Innovation Summit: 3 August 2015
09:00	Welcome by Conference Chairman HWL Ebsworth Lawyers, Partner, Richard Davis
09:10	Keynote Address: ‘The DFW Difference’ – delivering a world leading passenger experience, while meeting the needs of vastly differing airline business models DFW International Airport, CEO, Sean Donohue
09:40	The explosion of Asian outbound travel: What are airports doing to achieve their fair share of the growth • Airports, tourism bodies and other agencies need to work together in areas of visitor facilitation, destination marketing and readiness for the burgeoning inbound arrivals markets of Asia. Is this occurring and can efforts be enhanced? • China’s primary and secondary markets: how big will they get, and how to best equip for this growth? Moderator: Tourism Futures International, Managing Director, Bob Cain Panellists: • Changi Airport Group, Senior Vice President, Market Development, Lim Ching Kiat • PwC, Partner, Mark Streeting • Sydney Airport, Managing Director & CEO, Kerrie Mather • Tourism & Transport Forum (TTF), CEO, Margy Osmond
10:30	COFFEE BREAK
11:00	Markets update: How is airline strategy shifting the outlook for Australia’s airports? Panellists will review the international, domestic and regional market outlook for the airports sector, in light of the evolving economic outlook, aircraft technologies, alliances and airline business models. • How long will Western Australian aviation activity (FIFO/Charter) be dampened and are Queensland and the Northern Territory poised for more growth? • How much will the SYD-MEL-BNE triangle grow in the next 18 months? • How are East Coast regional markets performing? • Which international markets hold the greatest promise, and which ones will stagnate? • How will the market profile change? Moderator: HWL Ebsworth Lawyers, Partner, Richard Davis Panellists: • Cobham Aviation Services, ‎Vice President & General Manager, Ryan Both • Emirates, Divisional Vice President Australia and New Zealand, Rob Gurney • JETGO Australia, Managing Director Airlines, Paul Bredereck • Queensland Airports Limited, Managing Director, Dennis Chant • Virgin Australia Regional Airlines and Virgin Australia Cargo, Chief Executive, Merren McArthur
12:15	Keynote Address: Emerging and “emerged” markets: Australia’s aviation policy approach to the fast-growing and established markets Is Australia’s approach to air services liberalisation changing in light of the emergence of new airline business models and question marks around ‘open skies’? Department of Infrastructure and Regional Development, General Manager, Aviation Industry Policy, Stephen Borthwick
12:45	LUNCH
13:45	The opportunities for Australia’s alternative international gateways Australia’s emerging gateways are looking at new international inbound/outbound opportunities. • What are the opportunities and constraints? How to grasp them? Moderator: HWL Ebsworth Lawyers, Partner, Richard Davis Panellists: • Hastings, Investment Director Infrastructure, Matthew Lorback • Newcastle Airport, CEO, Peter Cock • Northern Territory Airports, Director of Operations & Customer Experience, Jim Parashos • Sunshine Coast Airport, General Manager, Peter Pallot • Wellcamp Airport, General Manager, Phil Gregory
14:30	The Smart Airport: Technology and services that are driving better passenger outcomes We invite key stakeholders in the airport passenger experience to share their views on where airports are excelling - and where they’re not - at creating a seamless passenger experience. • Who is at the cutting edge and who is behind the 8-ball? • Where does it make a difference? Moderator: Airbiz, Managing Director, Greg Fordham Panellists: • Board of Airline Representatives of Australia (BARA), Executive Director, Barry Abrams • Brisbane Airport Corporation, CEO & Managing Director, Julieanne Alroe • SNP Security, Managing Director, Tom Roche • Tigerair Australia, CEO, Rob Sharp • Virgin Australia, General Manager of Network Operations, Andrew Lillyman
15:15	COFFEE BREAK
15:45	Keynote Address: Badgerys of the Overflow? What a second airport really means for Sydney A comprehensive update on the status of the Sydney Second Airport, the planned facilities (aviation and ground transportation) and market prospects. • What will be the target (airline) market? • How important is it to avoid a curfew? Department of Infrastructure and Regional Development, Deputy Secretary, Andrew Wilson
16:15	The investment outlook: Which Aussie/NZ airports will outperform the pack? Finally, we turn to the analysts and investors, to deliver their verdict on which airports (listed or not) are poised to outperform the rest, and why… Moderator: L.E.K. Consulting, Partner, George Woods • AMP Capital, Investment Director, Sunny Yu • Deutsche Bank, Head of Transport & Infrastructure Research, Cameron McDonald • QIC, Manager Global Infrastructure, Kirsten Whitehead
17:05	Scoot Prize Draw & Networking Reception, sponsored by

CAPA Australia Pacific Aviation Summit Day 1: 4 August 2015
09:00	Chairman’s Welcome CAPA – Centre for Aviation, Executive Chairman, Peter Harbison
09:10	Keynote Address: Effective use of the airline “group” model in a fast moving world environment The Qantas Group has undergone sweeping change, brought on by massive disruption in its core international markets and new airline entry of low-cost competition amid the forces of liberalisation. The group’s responses have become models that many airlines seek to emulate. They have included the pioneering establishment of the Jetstar LCC businesses, development of a vibrant frequent flyer programme, a unique internal management structure, a deep Middle East airline partnership and an unswerving focus on the corporate traveller. As a prelude to a wider panel discussion, Alan Joyce will discuss the components of this comprehensive strategy and how it has positioned the Qantas Group for the next wave of industry transformation and growth. Amid the growing debate on ‘open skies’ the Qantas chief will share his views on where aviation liberalisation is heading and the future of alliances. Qantas Airways, CEO, Alan Joyce
10:00	The international market outlook Oil prices, fluctuating economic conditions, rising protectionism, the challenge from the Gulf hubs and carriers, alliances, labour, low cost carriers - the strategic mix for airline and airport CEOs is never dull. • What are the challenges that are really keeping the CEOs awake at night? • Surcharges and the changing distribution landscape - what are the CEOs’ views? • Partnerships, M & As, JV considerations • New entrant competition from LCCs, new age airlines and hybrid carriers • Markets are liberalising and states are not regulating the market as much as they were, however equity and commercial airline partnerships are imposing a new form of regulation/barrier to entry, such as the fear of missing out and being isolated, which begins to turn off/divert revenue • What about civil unrest and other external shocks that can impact demand? Moderator: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison Panellists: • Malaysia Airlines, CEO, Christoph Mueller • Royal Brunei Airlines, Deputy Chairman, Dermot Mannion • South African Airways, Chief Strategy Officer, Barry Parsons
11:00	Coffee Break, sponsored by
11:45	Keynote Address: Taking Turkish Airlines further Turkish Airlines is a powerhouse carrier with its home straddling the edge of Europe and the fast-growing Middle East. A strong domestic market, a wide array of services to Africa, Asia and the Americas and a new hub airport on the way, Turkish Airlines is a force to be reckoned with. But is it the network, or the focus on the passenger that stands this airline apart, and where will the biggest challenges come from? Turkish Airlines, SVP of Investment Management, Levent Konukcu
12:25	Australia and Southeast Asia at a crossroads Several SE Asian carriers have been in restructuring mode, resulting in a profound impact for the Australian market as they are all among Australia's largest foreign carriers. What is the outlook for these carriers - both in Australia and overall? Do they leave a void in Australia, particularly for SE Asia's expanding medium-haul LCCs? And what is the outlook for Australian carriers - both at home and in the international market - following the recent improvements in profitability. CAPA - Centre for Aviation, Executive Chairman, Peter Harbison CAPA - Centre for Aviation, Chief Analyst, Brendan Sobie
12:55	LUNCH
14:00	THE CAPA INNOVATION SHOW An afternoon on the latest disruptive trends and game-changing innovations in Aviation & Travel. Hosted by MW Travel Consultancy, Principal, Martin Warner Provocateurs at large:
14:00	How are winning organisations managing disruptive technology and innovation? University of Technology Sydney, Professor of Strategic Management and Technology, Steve Burdon
14:20	Is the airline industry poised for disruptive innovation? Nawal Taneja, Aviation Professor Emeritus
14:45	D-i-s-r-u-p-t-i-o-n! - The innovators who are shaking up the end-to-end Travel experience From the music and entertainment industries, to ground transportation - every sector it seems is facing irreversible change from new technologies which disrupt established supply and distribution chains and the passenger experience. • What’s coming around the corner (and what’s already arrived) that will reshape aviation and travel as we know it? • Will disruption come from within the aviation and travel industry, or be forced upon it from outside? • How can airlines improve services with communication and intelligent dialogue with travellers using smart messaging and corporate data sources? • Disruptive technologies are already impacting the passenger experience. What’s the latest on wearable technologies, location-based services, facial recognition and the airport marketplace? Moderator: MW Travel Consultancy, Principal, Martin Warner Panellists: • ADARA, Managing Director Asia Pacific, Vijay Bobba • Concur, Senior Director, Strategy and Product Marketing, Johnny Thorsen • Facebook, Client Partner - Travel, Paul Nahoun • SITA, Regional Director, AUSPAC, Jay Youlten • Travelport, Global Head of Product and Marketing, Ian Heywood
15:40	COFFEE
16:10	The Traveller Ecosystem: Can industry innovate to deliver an experience the traveller wants to have? The aviation and travel industry needs to collaborate better and innovate to improve the experience for the end user: the traveller. What’s preventing better collaboration and how can the industry break down the silos? • What needs to happen from the travellers’ point of view, the industry’s point of view, the regulatory perspective, as well as the airlines’ and airports’ points of view? • What is the experience that the traveller wants? Are they seeking better contextualisation and personalisation - and what messaging do they expect at the airport and before they arrive? How does it differ by region? Moderator: ‘talking business’, founder, Allan Leibowitz Panellists: • FCm Travel Solutions, Business Development Manager, Robert Dell • Nok Air, CEO, Patee Sarasin • Nawal Taneja, Aviation Professor Emeritus • Sydney Airport, General Manager Corporate Affairs, Sally Fielke • Travelport, Vice President Asia Pacific, Air Commerce, Damian Hickey
17:00	End of CAPA Australia Pacific Aviation Summit Day 1
19:00	The CAPA Australia Pacific Aviation Summit Gala Dinner, hosted by
CAPA Australia Pacific Aviation Summit Day 2: 5 August 2015
08:00	CAPA Members' Breakfast: Release of CAPA Global Aviation Outlook Report & launch of CAPA Executive Briefings CAPA Members are welcome to come - and bring a guest - for an exclusive update of the latest CAPA forecast for the global aviation industry - and enjoy fresh coffee, pastries and networking!
09:00	Chairman’s Welcome CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
09:05	Keynote Address: China Southern and the South Pacific - a big market opportunity China Southern Airlines, Senior Vice President of Sales Division, Li Dongliang
09:40	Keynote Address: Jetstar’s 2020 vision for low fares travel in Australia, Asia and the Pacific Jetstar, Group CEO, Jayne Hrdlicka
10:30	Keynote Address: Joint Ventures: Competition and the consumer Hawaiian Airlines, President & CEO, Mark Dunkerley
11:15	Coffee Break, sponsored by
11:50	Pacific Islands aviation in focus: Profits to continue in paradise? The Pacific aviation market is constantly evolving. Solid business strategies and sound execution by management has driven some improvements in airline fortunes in the region, but there are still challenges ahead. Moderator: Mentor Aviation Services, Executive Director, Andrew Drysdale Panellists: • Air Rarotonga, Managing Director, Ewan Smith • Association of South Pacific Airlines, Secretary General, George Faktaufon • Nauru Airlines, CEO, Geoffrey Bowmaker • Palu Aviation Services & REAL Tonga Airline, CEO/Owner, Tevita Palu
12:35	Presentation: Airlink Airlink, Board of Trustee, Ted Nozaki
12:45	LUNCH
14:00	Southeast Asia – the crucible of low-cost, with big implications for Australia/New Zealand Carriers in Southeast Asia have huge aircraft order books, including substantial widebodies for the 7+ low cost long-haul airlines based in the regions. • Are the conditions right to absorb all this capacity, or will airlines look to place short-haul aircraft elsewhere in the region? • And which destinations are on the low-cost carriers’ radars? Moderator: Citigroup, Managing Director, Asia Head \| Aviation Investment Banking, Anup Mysoor Panellists: • CAPA - Centre for Aviation, Chief Analyst, Brendan Sobie • AirAsia X, Director Business Development, Siva Ramanathan • Nok Air, CEO, Patee Sarasin • Vietjet, Member of the Board of Directors, Chu Viet Cuong
14:45	How productive is the airline industry? It’s boom times again for airlines as fuel prices retreat, but do we risk another ‘Money for Nothin’ cycle in industrial relations? Now may be the time for corporations to take some short-term pain to lock in the productivity gains for the inevitable return of tougher times. But will labour groups share a long-term view? In this blockbuster closing session, our panellists will debate these issues and discuss other key topics: • Are Industrial Relations laws standing in the way of productivity gains in the aviation sector? • How sophisticated are the aviation corporations in their approach to bargaining? • How to achieve a consistent strategy across multiple labour groups Moderator: CEO Forum Group, Director - International CEO Forum, Stephen Pearse Panellists: • Australian and International Pilots Association (AIPA), Treasurer, Adam Susz • Monash Business School, Monash University, Professor, Greg Bamber • Oooi Consulting Group, Principal Consultant, Matthew Lee • Seyfarth Shaw Australia, Partner, Ben Dudley
15:45	Conference close