Tuesday, May 8
10:30 – 11:45 AM
Making the Leap From Retrospective to Concurrent Abstraction
Presenter: Jan Mangun, MSA, CPHRM, Vice-President, Augusta Health
Presenter: Suzanna Hicks-Hostetter, Surgical and Pediatrics Quality Coordinator, RN, Augusta Health
Presenter: Ruth Jones, Core Measures Coordinator, RN, Augusta Health
Related Tool: CareDiscovery Quality Measures
Level: Intermediate
We'll share our lessons learned in converting from a retrospective Core Measures review to a concurrent process, saving time and resources, including strategies for engaging MDs, nurses, and other key staff. We'll discuss ways in which Core Measures data have impacted other organizational initiatives.
Presenter: Suzanna Hicks-Hostetter, Surgical and Pediatrics Quality Coordinator, RN, Augusta Health
Presenter: Ruth Jones, Core Measures Coordinator, RN, Augusta Health
Related Tool: CareDiscovery Quality Measures
Level: Intermediate
We'll share our lessons learned in converting from a retrospective Core Measures review to a concurrent process, saving time and resources, including strategies for engaging MDs, nurses, and other key staff. We'll discuss ways in which Core Measures data have impacted other organizational initiatives.
Successful Ambulatory Planning: Driving Decisions With Defined Datasets and Analysis
Presenter: Nancy List, Sr. Planning Analyst, Covenant HealthCare
Related Tool: The Market Planner Plus & Outpatient Profiles
Level: Intermediate
Related Tool: The Market Planner Plus & Outpatient Profiles
Level: Intermediate
The Ambulatory Planning Committee at Covenant HealthCare developed a focused and defined strategic approach to evaluating market potential for ambulatory service expansion. Extensive use of Outpatient Profiles, as well as other significant datasets, was integrated into the planning process to evaluate ambulatory market potential within a 20-county service area. This strategic approach resulted in the successful establishment of an innovative 11,700-square-foot Ambulatory Care Center.
Using Data to Support Innovative P4P Programs and New Care Delivery Model Development
Presenter: Deborah Donovan, MLLS, RHIA, CPHQ, Director, Provider Performance Strategy and Innovations, Highmark Inc.
Presenter: Ann Zelt, Business Analyst Consultant, Highmark Inc.
Related Tool: Advantage SuiteÔ
Level: Basic
The session will provide you with an overview of a health plan's use of Advantage SuiteÔ to support decision making for provider profiling, pay for performance, and new care delivery models such as patient centered medical home and accountable care organizations.
Presenter: Ann Zelt, Business Analyst Consultant, Highmark Inc.
Related Tool: Advantage SuiteÔ
Level: Basic
The session will provide you with an overview of a health plan's use of Advantage SuiteÔ to support decision making for provider profiling, pay for performance, and new care delivery models such as patient centered medical home and accountable care organizations.
Creating Dynamic Direct Mail: Development of Creative Concepts With Data-driven Messaging Insights
Presenter: Megan Gatewood, Senior Marketing Manager, Methodist Le Bonheur Healthcare
Related Tool: crmViewÔ
Level: Basic
Learn how Methodist Le Bonheur Healthcare in Memphis leveraged crmViewÔ and the PULSEÔ Healthcare Survey to develop data-driven messaging insights to inform the development of creative concepts for personalized direct-to-consumer campaigns.
Related Tool: crmViewÔ
Level: Basic
Learn how Methodist Le Bonheur Healthcare in Memphis leveraged crmViewÔ and the PULSEÔ Healthcare Survey to develop data-driven messaging insights to inform the development of creative concepts for personalized direct-to-consumer campaigns.
The Value of Networking With ActionOI®
Presenter: Andrea Parrish, Program Coordinator, Orlando Health
Presenter: Sarah Buchanan, Finance Manager, Orlando Health
Related Tool: ActionOIÒ
Level: Basic/Intermediate
Does your organization participate in networking with other ActionOIÒ peers? If not, then it’s time to start utilizing the best resource of ActionOIÒ. In this session you'll learn how Orlando Health has made networking a main focus for their managers by not only streamlining the process, but also through accountability. Discover the importance of networking and how to get your managers involved in sharing best practices with their ActionOIÒ peers.
Presenter: Sarah Buchanan, Finance Manager, Orlando Health
Related Tool: ActionOIÒ
Level: Basic/Intermediate
Does your organization participate in networking with other ActionOIÒ peers? If not, then it’s time to start utilizing the best resource of ActionOIÒ. In this session you'll learn how Orlando Health has made networking a main focus for their managers by not only streamlining the process, but also through accountability. Discover the importance of networking and how to get your managers involved in sharing best practices with their ActionOIÒ peers.
Data Analysis and Clinical Strategy in a Large Community Hospital Makes a Difference
Presenter: Indun Whetsell, RN, MHA, CPHQ, Director, Quality Management & Medical Staff Services, Regional Medical Center of Orangeburg & Calhoun Counties
Presenter: Brian Kendall, MD - Director of Hospitalist Program, Regional Medical Center
Related Tool: CareDiscoveryÔ
Level: Intermediate
You'll learn how our facility utilized the Thomson Reuters database to analyze areas of opportunity and prioritize identified needs and developed and empowered multidisciplinary teams to effect change in patient care and outcome. For example, a focus on complications and mortality has placed RMC in the top 10% of large community hospitals.
Presenter: Brian Kendall, MD - Director of Hospitalist Program, Regional Medical Center
Related Tool: CareDiscoveryÔ
Level: Intermediate
You'll learn how our facility utilized the Thomson Reuters database to analyze areas of opportunity and prioritize identified needs and developed and empowered multidisciplinary teams to effect change in patient care and outcome. For example, a focus on complications and mortality has placed RMC in the top 10% of large community hospitals.
Tactics and Training for Leadership Involvement Utilizing ActionOI®
Presenter: Tracy Peshek, Management Engineer, The Ohio State University Medical Center
Related Tool: ActionOI®
Level: Basic
You'll gain an overview of The Ohio State University Medical Center's ActionOI® training material for leaders of our organization. We'll explain customized reporting that is used in the organization to reduce costs, make strategic staffing decisions, and integrate ActionOI® into our annual labor budgeting process.
Related Tool: ActionOI®
Level: Basic
You'll gain an overview of The Ohio State University Medical Center's ActionOI® training material for leaders of our organization. We'll explain customized reporting that is used in the organization to reduce costs, make strategic staffing decisions, and integrate ActionOI® into our annual labor budgeting process.
The Link Between Baldrige Award Processes and 100 Top Hospitals
Presenter: Jean Chenoweth, Sr. Vice President Performance Improvement, Thomson Reuters
Level: Advanced
You'll hear research from the 100 Top Hospitalsâ program, and announced by the NIST and the ACHE, that shows that Baldrige award winners are significantly more likely to win the 100 Top Hospitalsâ award. Attend this session to learn more about the implications of this research on hospital performance management.
Level: Advanced
You'll hear research from the 100 Top Hospitalsâ program, and announced by the NIST and the ACHE, that shows that Baldrige award winners are significantly more likely to win the 100 Top Hospitalsâ award. Attend this session to learn more about the implications of this research on hospital performance management.
Improving Health Program Selection Using Advantage Suite™
Presenter: Doug McKeever, Chief, Health Policy Research Division, CalPERS
Related Tool: Advantage SuiteÔ
Level: Basic/Intermediate/Advanced
Related Tool: Advantage SuiteÔ
Level: Basic/Intermediate/Advanced
CalPERS provides health benefits to more than 1.3 million members. Vendor selection and management are critical components of its benefits strategy. On an ongoing basis, CalPERS evaluates its current health program offerings using analyses that Thomson Reuters performs. CalPERS will describe its comprehensive measurement approach to purchasing.
Making Employee and Dependent Health Improvement Everyone's Job
Presenter: Susan Bailey, Manager, Wellness & Health Promotion, DTE Energy
Presenter: Jennifer Lovequist, Health Improvement Specialist
Related Tool: Health and Productivity Management
Level: Intermediate
DTE Energy developed a strategy for integrated health and productivity management (HPM). To track progress with the strategy, DTE Energy and Thomson Reuters developed an integrated HPM Dashboard Report that allows the utility to monitor key financial metrics associated with participants in its HPM programs. The dashboard highlights areas of concern in program participation rates, process measures such as cancer screenings, and outcomes measures such as BMI and disease prevalence.
Presenter: Jennifer Lovequist, Health Improvement Specialist
Related Tool: Health and Productivity Management
Level: Intermediate
DTE Energy developed a strategy for integrated health and productivity management (HPM). To track progress with the strategy, DTE Energy and Thomson Reuters developed an integrated HPM Dashboard Report that allows the utility to monitor key financial metrics associated with participants in its HPM programs. The dashboard highlights areas of concern in program participation rates, process measures such as cancer screenings, and outcomes measures such as BMI and disease prevalence.
One of These Things Is Not Like the Other: Looking at Your Population in a New Way
Presenter: Alison Wishnick, Manager- Planning and Business Analytics, Virtua Health
Related Tool: Market ExpertÒ
Related Tool: Market ExpertÒ
Level: Intermediate
Healthcare organizations must begin to understand not only the patients they serve, but the populations in the communities around them. Learn how Thomson Reuters data can drive robust profiling of populations in your market, and in turn, enhance service prioritization and tactics for enhancing access and care delivery.
Healthcare organizations must begin to understand not only the patients they serve, but the populations in the communities around them. Learn how Thomson Reuters data can drive robust profiling of populations in your market, and in turn, enhance service prioritization and tactics for enhancing access and care delivery.
Improving Outcomes Through Engagement and Transparency: Why Experience Matters as Much as Design
Presenter: Eric Gutierrez, MBA, VP, Compensation and Benefits, Capital One
Related Tool: Informed Enrollment
Related Tool: Informed Enrollment
Level: Basic
Capital One took a direct approach to engage its workforce in plan selection and to address program costs with a goal to increase satisfaction. The HR/benefits team used claims data to drive deep customization of its communications with associates. Eric Gutierrez will describe how Capital One used direct associate engagement in strategic planning to increase cost transparency. He will discuss how Capital One created a positive participant experience to overcome expected challenges from plan design changes.
Measuring the Return on Investment on a Corporate-wide Wellness Program
Presenter: Don Broecker, Director, Benefits Strategy, Goodrich Corporation
Related Tool: Employee Wellness
Related Tool: Employee Wellness
Level: Intermediate
In this session, Goodrich will share how they achieved a negative cost trend as a result of its wellness program. The company also quantified improvements in health and productivity. Much of their success was due to getting senior management educated and in support of the program. The Thomson Reuters Workforce Wellness Index and an ROI study were key in demonstrating the value of a wellness program to senior leadership.
Using Compiled Algorithm Results to Target and Profile Outlier Providers
Presenter: Kristen Valdes, Vice President of Operations & Technology, XLHealth
Related Tool: Program Integrity
Related Tool: Program Integrity
Level: Intermediate
This session will highlight how XLH compiled results from proven successful algorithms into a series of scorecards. These scorecards highlighted key "outlier" providers whose experience suggested the potential fraudulent behavior. XLH will present the format for profiling these outlier providers in detail.
Tuesday, May 8
12:00 – 1:15 PM
Using Data to Connect the Dots: Identifying Actionable Opportunities in a High-risk Population
Presenter: Janice Gasaway, RN, MN, Six Sigma Black Belt, Quality Performance Manager, Cone Health
Related Tool: CareDiscoveryÔ
Level: Intermediate/Advanced
Healthcare statistics in the U.S. continue to demonstrate less than optimal clinical outcomes despite healthcare expenditures being greater than other developed countries. High-level outcomes, such as length of stay and readmissions, are driven by many factors. This presentation demonstrates how the Cone Health Physician Network integrated and drilled down into administrative, clinical, and financial data to identify root causes and key opportunities in the COPD population.
Related Tool: CareDiscoveryÔ
Level: Intermediate/Advanced
Healthcare statistics in the U.S. continue to demonstrate less than optimal clinical outcomes despite healthcare expenditures being greater than other developed countries. High-level outcomes, such as length of stay and readmissions, are driven by many factors. This presentation demonstrates how the Cone Health Physician Network integrated and drilled down into administrative, clinical, and financial data to identify root causes and key opportunities in the COPD population.
Understanding Community Needs Assessments in the New Healthcare Reform Environment
Presenter: Frederick Bagg, MBA, APR, Fellow PRSA, Director, Strategic Planning & Market Research, Franciscan St. Francis Health
Related Tool:Market ExpertÒ
Level: Basic/Intermediate/Advanced
You'll learn the new rules regarding community needs assessments under healthcare reform act - IRS Form 990, Section H and how Market ExpertÒ data can be mined and supplemented to provide much of what is needed for community needs assessments.
Related Tool:Market ExpertÒ
Level: Basic/Intermediate/Advanced
You'll learn the new rules regarding community needs assessments under healthcare reform act - IRS Form 990, Section H and how Market ExpertÒ data can be mined and supplemented to provide much of what is needed for community needs assessments.
Predictive Modeling for Medi-Medi Data Matching for Fraud, Waste, and Abuse Detection
Presenter: Carrie Ward, AHFI and CFE, VP of Operations, Medi-Medi Project Director, Health Integrity, LLC
Level: Intermediate
You'll learn about the Centers for Medicare and Medicaid (CMS) special study awarded to Health Integrity. Two predictive models were developed for matching Medicare and Medicaid provider numbers using just the provider data currently located in the CMS Integrated Data Repository with follow-up analysis demonstrating the ability and value of Medi-Medi data matching for the detection of fraud, waste, and abuse.
Level: Intermediate
You'll learn about the Centers for Medicare and Medicaid (CMS) special study awarded to Health Integrity. Two predictive models were developed for matching Medicare and Medicaid provider numbers using just the provider data currently located in the CMS Integrated Data Repository with follow-up analysis demonstrating the ability and value of Medi-Medi data matching for the detection of fraud, waste, and abuse.
A Journey to Excellence Through Target Setting: Product, People, and Processes
Presenter: Brinda Bhatt, MBA, PMP, Director, PMO/PI, JFK Health System
Related Tool: ActionOIÒ
Level: Intermediate
The presentation will focus on implementation of external benchmarking using ActionOIÒ, employing target setting and performance excellence academies to enhance performance, key success factors, challenges, and suggestions to overcome challenges.
Related Tool: ActionOIÒ
Level: Intermediate
The presentation will focus on implementation of external benchmarking using ActionOIÒ, employing target setting and performance excellence academies to enhance performance, key success factors, challenges, and suggestions to overcome challenges.
Does Your Brand Identity Need a Check Up?
Presenter: Julie Ashby, Senior Marketing Manager, Le Bonheur Children's Hospital-Methodist Le Bonheur Healthcare
Presenter: Chip Culpepper, Chief Creative Officer, Mangan Holcomb Partners
Related Tool: crmViewÔ
Level: Intermediate
How do you know when it’s time to update your logo? Le Bonheur Children’s Hospital asked that question before undergoing significant organizational changes. Through extensive brand research, they determined a change was needed and bravely changed their recognizable icon. This presentation will help you understand the importance of brand identity evaluation. You'll learn about aspects of the hospital logo change, including research, creative development, and roll out.
Presenter: Chip Culpepper, Chief Creative Officer, Mangan Holcomb Partners
Related Tool: crmViewÔ
Level: Intermediate
How do you know when it’s time to update your logo? Le Bonheur Children’s Hospital asked that question before undergoing significant organizational changes. Through extensive brand research, they determined a change was needed and bravely changed their recognizable icon. This presentation will help you understand the importance of brand identity evaluation. You'll learn about aspects of the hospital logo change, including research, creative development, and roll out.
The Road to 100 Top: Integrating Strategic Tools for Quality Improvement
Presenter: Sara Atwell, BSN, MHA, Chief Quality and Patient Safety Officer, Oakwood Healthcare System
Presenter: Annette Zwerner, Chief Performance Improvement Officer, Oakwood Healthcare System
Related Tool: 100 Top HospitalsÒ
Level: Intermediate
This session will teach you about the integration of two critical strategic tools at Oakwood that drive system accountability for performance and link the management of our strategic quality plan with results reporting and outcomes. As part of Oakwood’s journey to become a 100 Top Health System, we have worked with strategic partners (Active Strategy and Thomson Reuters) to create direct interfacing of Oakwood’s performance in CareDiscovery to our strategic plan management tool Active StrategyÔ. This process has created quality performance tracking and improvement focused initiatives that have engaged leaders and clinicians to improve outcomes in the AHRQ patient safety indicators, clinical quality indicators, and readmissions.
Presenter: Annette Zwerner, Chief Performance Improvement Officer, Oakwood Healthcare System
Related Tool: 100 Top HospitalsÒ
Level: Intermediate
This session will teach you about the integration of two critical strategic tools at Oakwood that drive system accountability for performance and link the management of our strategic quality plan with results reporting and outcomes. As part of Oakwood’s journey to become a 100 Top Health System, we have worked with strategic partners (Active Strategy and Thomson Reuters) to create direct interfacing of Oakwood’s performance in CareDiscovery to our strategic plan management tool Active StrategyÔ. This process has created quality performance tracking and improvement focused initiatives that have engaged leaders and clinicians to improve outcomes in the AHRQ patient safety indicators, clinical quality indicators, and readmissions.
Using Balanced Scorecards to Connect Strategy and Measurable Outcomes
Presenter: Charles Elliott, System Director, Operations Improvement, Summa Health System
Related Tool: ActionOIÒ
Level: Intermediate
This session will show you Summa Health System’s efforts to implement balanced scorecards across each of the system’s hospitals and then cascade them among divisions. Through the use of performance metrics, managers can link the organization’s strategic plan to individual department performance.
Related Tool: ActionOIÒ
Level: Intermediate
This session will show you Summa Health System’s efforts to implement balanced scorecards across each of the system’s hospitals and then cascade them among divisions. Through the use of performance metrics, managers can link the organization’s strategic plan to individual department performance.
Data Strategies to Create Physician Integration and Alignment
Presenter: Cindy Blair, VP/Chief Improvement and Planning Officer, Tallahassee Memorial HealthCare
Related Tool: Market ExpertÒ
Level: Advanced
You'll learn about Tallahassee Memorial Healthcare's (TMH) new physician alignment and integration strategy that is a result of partnering with one physician specialty practice on a small data initiative. TMH launched the practice profile model that now has physicians lining up to participate in this unique partnership.
Related Tool: Market ExpertÒ
Level: Advanced
You'll learn about Tallahassee Memorial Healthcare's (TMH) new physician alignment and integration strategy that is a result of partnering with one physician specialty practice on a small data initiative. TMH launched the practice profile model that now has physicians lining up to participate in this unique partnership.
Developing the Business Case for a Patient Centered Medical Home: The Power of Financial and Clinical Data
Presenter: Charles Yarborough, MD, MPH, FACOEM, Director, Health & Wellness Strategies, Lockheed Martin
Presenter: Ron Goetzel, PhD, Vice President, Analytic Consulting and Research Services, Thomson Reuters
Related Tool: Analytic Consulting
Level: Intermediate
Lockheed Martin sought to effectively manage its healthcare utilization, improve the care-delivery process, better allocate health promotion program resources, and reduce overall spending. They, along with Thomson Reuters and Emory University, developed innovative epidemiological methods to measure high-cost, chronic medical conditions and evaluate related utilization and cost. Using these data, Lockheed Martin is putting into place newly developed health and disease management programs. They will track the results of these programs using these innovative measurement techniques.
Presenter: Ron Goetzel, PhD, Vice President, Analytic Consulting and Research Services, Thomson Reuters
Related Tool: Analytic Consulting
Level: Intermediate
Lockheed Martin sought to effectively manage its healthcare utilization, improve the care-delivery process, better allocate health promotion program resources, and reduce overall spending. They, along with Thomson Reuters and Emory University, developed innovative epidemiological methods to measure high-cost, chronic medical conditions and evaluate related utilization and cost. Using these data, Lockheed Martin is putting into place newly developed health and disease management programs. They will track the results of these programs using these innovative measurement techniques.
Engaging Business Units to Improve Health and Productivity Costs
Presenter: Mary Bradley, Director of Health Care Planning, Pitney Bowes
Presenter: Jody Amodeo, Vice President, Practive Leadership and Analytic Consulting and Research Services, Thomson Reuters
Related Tool: Analytic Consulting
Level: Intermediate
Pitney Bowes developed and implemented concise, relevant, and understandable reporting to measurably improve the organization's health and productivity costs. Mary Bradley will describe how business unit leaders took an active role in health and productivity management of their employees as a direct outcome of data sharing about enrollment, costs, employee engagement, screening, and disability experience.
Presenter: Jody Amodeo, Vice President, Practive Leadership and Analytic Consulting and Research Services, Thomson Reuters
Related Tool: Analytic Consulting
Level: Intermediate
Pitney Bowes developed and implemented concise, relevant, and understandable reporting to measurably improve the organization's health and productivity costs. Mary Bradley will describe how business unit leaders took an active role in health and productivity management of their employees as a direct outcome of data sharing about enrollment, costs, employee engagement, screening, and disability experience.
Using Data Analtics to Drive Medicaid Policy
Presenter: Mark Massengill, Business and Technology Application Analyst, NC Division of Medicaid Assistance
Presenter: Brett Ellis, Analyst, Kansas Health Policy Authority
Related Tool: Advantage SuiteÔ and Consulting Services
Related Tool: Advantage SuiteÔ and Consulting Services
Level: Intermediate
Description coming soon
Description coming soon
