Do you have team members with toxic attitudes? You know, the drama queens, pot stirrers or problem makers who make everyone else’s life miserable and yet are unapproachable. Many teams struggle with toxic attitudes for lack of knowledge of what to do as well as understanding the total impact they can have on a practice. Toxic attitudes cause stress and impede open communication, patient experience, treatment acceptance, team performance, enjoying your work day, feeling happy, and of course a healthy bottom line just to name a few. Learn how to transform toxic attitudes to tremendous attitudes and have fun doing it. Judy Kay, relationships expert, will share how you can elevate the attitude in your practice!

COURSE OBJECTIVES:

• Learn verbal skills to communicate effectively with difficult and different personalities
• Learn steps to address and resolve conflict
• Establish protocols that eliminate gossip
• Identify behaviors that elevate trust and respect
• Discover methods that turn toxic attitudes into tremendous assets
• Determine behaviors that inspire a culture of appreciation and celebration

Designed for all skill levels.

Medical billing may give you a headache, but the results will give you a bonus. Our billers are able to ask their doctors for a percentage of the income brought in since the income rises over 30% in your first year. Join Christine and become introduced to a new way of thinking.
This class will be fun but serious – we are talking about your office revenue, after all!

Course objectives:

• Discover how to integrate medical billing into your practice
• Utilize medical intake forms, risk assessment forms to include your patient into the diagnostic process
• Pros and cons to being “in-network or “out-of-network”
• What services can be billed medically? How do you document a medical necessity?

Designed for 5-10+ years of management experience.

Your customer service is only as good as your least engaged employee. So, how do you get your employees to deliver red-carpet customer service? Start by giving it to them.

Learn how to set the stage to enroll your team in your mission and vision for the future. Set clear expectations for service and create a service culture that includes both celebration and accountability. Walk away from this uplifting presentation with action ideas for engaging and empowering your team to roll out the red carpet for your customers.

COURSE OBJECTIVES:

• Describe Team Member Communication Strategies that work!
• Employ a technique for continuous improvement
• Learn the 7 “E’s” to building a service culture
• Practice accountability and recognition
• Enroll your team in the excitement of delivering red-carpet customer service.

Designed for all skill levels.

**Attendees must have taken the Thursday Medical Billing Workshop Part 1

We may not be in Vegas but we will follow the Vegas Rules! What happens in our class will stay in our class - except for the forms we will make money on! Learning differently can be exciting and easier. We won’t be sitting in a class reviewing each and every code. Using Vegas style gaming systems you’ll learn medical billing by doing it. This way of teaching may sound crazy, but the proof is in the claims that get paid!

Course objectives:

• Verification of benefits: how, and why
• Utilizing the SOAP form for documentation
• Utilize diagnostic tools, such as I-Cat, saliva tests, brush biopsy, medical history forms and risk assessment tools
• Learn how to prioritize and report medical diagnostic and procedure codes on the claim form

Designed for 5-10+ years of management experience.

Are you baffled by the world of dental insurance? Do you need to understand plan design and patient benefits? We’ll go over the fundamentals of dental insurance including terminology, code submission and documentation requirements. Verbal skills to handle new patient inquiries and your patients’ most common coding questions will also be discussed. Upcoming dental diagnosis codes and its impact on your office will also be discussed. Manage your office's dental insurance system before it handles you!

Course Objectives:

• Introduction to basic coding including explanation of the most common procedures encountered in a dental office
• Pick up tips to obtain reimbursement for your practice and your patients
• Understand verbal skills for your insurance-minded patients
• Learn why dental diagnostics will affect your office…and soon!

Designed for all skill levels.

Designed for office managers of all experience levels this course offers an entertaining and informative look at the ever changing world of private practice dentistry and how the role of the office manager has emerged to become a critical component of success.

Described by some as “dramatic”, Dr. Bill Simon’s 30 year dental career has included its share of challenging situations. Starting as an associate in a run-down Medicaid practice, Dr. Simon, together with his office manager of 22 years, FAADOM and Office Manager of Distinction Adriana Westergaard, grew to become the sole owner of 2 highly successful multi-doctor practices. His experience includes 6 build outs, 9 locations, 4 space-sharing arrangements, 1 practice acquisition and over 25 associates. He experienced a lost lease, an embezzlement scheme, robbery at gun point, and a major fire after which the team worked out of 3 offices before settling into an abandoned dental office while they rebuilt. The fourth month after the fire, Dr. Simon’s practice had the best production month in practice history.

Course objectives:

• How to partner with your owner doctor(s) to achieve optimal success
• Responding to challenges and adversity and using them to your advantage
• Tools for practice success and pearls of wisdom

Designed for all skill levels.

    

If you’ve ever said ‘My boss is great but drives me crazy!’ then this is the panel for you! Join our group of practice administrators doctors and managers who have found a way to lead their practices and still enjoy each other’s company. Management is hard. Owning a practice is hard. Together it can be impossible unless you have support.

Our panelists will discuss:

• The biggest issues that threaten a team
• How to strategize with a practice partner
• Ways to keep each other and the office on track

Join us for this no-holds barred conversation and walk away with new perspective on the relationship between practice leaders.

Panelists Include:

• Dr. William Simon
• Dr. Natasha Khurana & Monique Barbour, FAADOM
• Dr. Terryl Propper & Lynda Davenport, FAADOM

Designed for 5-10+ years of management experience.

Influencing is an important part of leadership quality. Ever make a decision based upon an experience, emotion or association? Science and social settings prove your smile has measurable influence.

This fun, interactive session gives you combination to successfully recognize how your smile can influence your income, release stress, inspire those around you, and impact both relationships and your life!

Do you think your patients do the same? The research and evidence of the oral systemic link is proven. Our message of health is clear. How we use that information to influence remains murky at times. Master the art of influence and infuse your message of health.

• Understand How Priming Will Work For You
• Influence with Body Language, Visuals and Sound
• Establish Trust, Improve Your Leadership and Your Life with Your Smile

Designed for all skill levels.

Do you ever wonder why your schedule is packed and colorful but your banking account is in the red? You’re not alone! It takes practice to establish and maintain effective scheduling procedures. This class will help you to train your team to handle your scheduling challenges.
Course Objectives:

1. Scheduling techniques to assure profitability
2. Why “busy” does not necessarily equal “productive”
3. The 5 numbers to check each month that will guide your success

Attendees will receive 3 valuable tools to support their success as managers.
Designed for 5-10+ years of management experience.

Join this session created especially for dental partners and spouses. Unique situations and practice dynamics require unique solutions for family-style practices.
Attendees will gain:

1. Better methods to deal with top challenges
2. Ways to have “tough talks” without “talking tough”
3. Approaches to strengthen your relationship

Eligibility for this course will be verified. If you are not a dental spouse or life partner you will be asked to attend another session. Designed for all experience levels.

How many times a month do you use your GPS...or Siri to get directions? How often have you sat down with your dental team and wondered how you were going to take your practice to a new destination? Wouldn't it be great if you could just ask Siri? If there was a GPS to guide you to success? Well...great news - there is! Join us and learn THE 5 strategies the most successful dental practices of tomorrow know today.

Course Objectives:

• Relationship building the right way
• Understanding finances that will shape your decisions
• The role of marketing and social media in growth
• How to continually hone your team to be your sharpest practice representatives

Designed for all skill levels.

Building a high performing team results in business success. Success is measured by a healthy bottom line, united leadership and a cohesive team. It also must include an environment you enjoy working in - with a feeling of a job well done at the end of the day!
Judy Kay shares her R.I.S.E. Philosophy. It’s a concept for best practices to help the entire team think differently, act differently, communicate effectively, work together better, and make healthy decisions which results in ultimately growing their business.

Course Objectives:

• Learn how to build a united leadership team
• Understanding the individual’s role in establishing trust, accountability and respect
• Learn methods for making successful decisions
• Learn R.I.S.E. Implementation Process steps
• Outline how to develop team and performance standards
• Discover beliefs and behaviors that nurture a patient-focused practice
• Acquire tools for creating accountability
• Uncover behaviors that inspire a culture of appreciation and celebration

Designed for all skill levels.

While patient care is the primary focus, practice statistics are often the gauge for measuring the level of care being provided. Knowing how to analyze and monitor hygiene department statistics enables you to know at any moment how well your systems are being implemented - when to celebrate and when to get re-focused.

Course Objectives:

1. Uncover specific areas of the hygiene department that hold untapped potential for growth
2. Learn the FIVE down and dirty hygiene department benchmarks to track and report every month
3. Discover how open time in hygiene can actually be a good thing
4. Determine the true level of periodontal disease awareness in YOUR practice

Participants should bring:

• Procedure report from the last 12 months that lists all procedures performed including the number of times each was performed and the production from those procedures
• Number of hours of hygiene open time in the previous month
• Calculator

Designed for 5-10+ years of management experience.

This hands on course is limited to the first 50 registrations.

In our evolving world of technology, EHR, and code changes, it can be overwhelming trying to keep up with it all. This course will give you an overview into the world of medical/dental cross coding and billing. Today’s current dental and medical coding allows for dental providers to help patients tap into their medical benefits and provide some financial assistance for treatment.

Learning Objectives:

• If you want to bill medical, you better act like a doctor
• Learn what it takes to have medical necessity and document it
• A medical narrative compared to a dental narrative
• Discover the wonderful world of ICD-10
• Proper setup will save you a ton of headaches down the road
• Together we will define the language of the medical claim form
• Learn proper setup in your practice management software to help ensure claims payment success
• Prepare the patient insurance for proper claims submission
• The benefits of medical billing can help your practice and build patient trust
• Helpful tips for getting paid
• Recognize that a medical claim is not a dental claim … and if you treat them the same, you will get burned.
• Discover resources available for the practices
• Look up resources online
• Where to turn for help

During this hands on, interactive course attendees will have the opportunity to fill out a sample ADA claim form and HCFA claim form with proper documentation and receive resources to look up information for their practice.

Designed for all skill levels.

In this breakout, you will learn how to evaluate your existing technology and develop a technology P.L.A.N. for your practice. In sharing his experiences with various practices and his own, Dr. Willis will help you become a better ‘technology shopper.’

Learning objectives:

• Discover how technology can help you improve patient satisfaction through education, increasing case acceptance and resulting in more productive appointments.
• Find out why technology is more financially viable than you may think. Learn how to obtain team buy-in by developing a tech-savvy and trained team.
• Leverage technology to add value and excitement to your patient marketing.

Designed for all skill levels.

Research shows that practices that build their office environment around serving the patient own and dominate the market. Customer service is often confusing, complex and vague! "I'm satisfied" means nothing in today's world.
Set yourself apart from your colleagues: differentiate why you and your office and not the office down the street! Learn principles for strengthening communication skills, practice brand, and service standards. Illuminate the patient decision making processes to create lasting impressions and exceptional experiences. Inspire the entire team to deliver W.O.W. service with more passion and fun!

Course Objectives:

1. Understand W.O.W. Patient Philosophy
2. Illuminate a W.O.W. Decision Making Process
3. Learn techniques to make W.O.W. Impressions
4. Recognize essentials of W.O.W. Branding
5. Identify how to spot opportunities that create W.O.W. Touch Points
6. Understand W.O.W. Service Standards Concepts

Designed for all experience levels

Daily front office duties should never take the place of focusing on the patient. Using the keys of the Front Desk Lady, allow your team more time to fully engage patients and build strong relationships to ensure patient retention and promote practice growth. Rediscover the art of exceptional patient care, and along the way find new ways to educate and motivate yourself and your team to be the best at what you do!

Course Objectives:

• Develop skills to communicate with and engage patients in order to build relationships.
• Create systems that coordinate tasks and maximize time management.
• Learn to write “guides” that collect information and exceed the patient’s expectations.
• Set goals to ensure success.

Designed for all skill levels.

In this interactive session, Fred Joyal, co-founder of 1-800-DENTIST, shares insights from his latest book, where he reveals how dental practices can adapt and thrive by understanding – and embracing – recent shifts in patient behavior, new technology, and the economy of the industry. All participants will receive a copy of his book “Becoming Remarkable” at the conclusion of the session.

Course Objectives:

• Learn how to take a hard look at your practice to assess what’s working and adjust what’s not.
• Understand the new economic realities dental practices can’t afford to ignore.
• Find out what real patients say they want most from a dental practice.
• Get the keys to building (and keeping) a 5-star team.

Designed for all skill levels.

As a high performance manager, you’re asked to do a LOT. From patient care and billing, to being your doctor’s right hand in, well, everything, you wear an impressive number of hats. Tack on managing your employees, and you’re beyond busy! You know you need to keep track of the new employment laws and HR trends, but it can be hard to know what to focus on or even where to begin. That’s where this course comes in.

Join Paul Edwards, CEO of CEDR Solutions, as he covers the biggest HR game changers from 2015 and 2016 that you need to know about, the critical policies you must get right in your employee handbook, and powerful strategies to limit your practice’s risk and liability. Recommended for the advanced office manager (and enthusiastic newbies!)

Designed for all skill levels.

This course will teach attendees how to engage their audience with the use of social media and sharing photos and videos. We’ll discuss the importance of celebrating your patients and sharing their dental successes online through social media. Attendees will take home professional social media tips and tricks to grow their practice. This is an essential course for modern day practices. 

Course Learning Objectives:

• Discover creative ways to gain new patients, educate current patients, and create word of mouth referrals
• Understand how to create relevant, fresh, and valuable content for your patients
• Learn how to tell your practice’s story and drive positive reviews, new patients, and loyal patients in less than ten minutes a week

Designed for all skill levels.

This lecture teaches Practice Administrators proven management techniques to make the practice a great and satisfying place to work. When stress goes down, morale goes up—and so does production. This course challenges PA’s to put aside old assumptions and bring out the best in themselves and their co-workers. Attendees will leave with the resources they need to improve the culture of the practice, including step-by-step agendas for future team meetings. It provides specific solutions to management problems so that practices can reach their full potential.

Course Objectives:

• How to set and control expectations
• How to increase case acceptance.
• How to use the best verbal skills
• How to hold themselves and the team accountable.

Designed for all skill levels.