Please note detailed course descriptions available here: COURSE DESCRIPTIONS
Agenda
View Schedule For:
THURSDAY, SEPTEMBER 15
Breakfast on your own
6:00 - 6:45 AM
Walk with Cara (Enjoy a walk with AADOM’s own Cara Bishop to get your energy going before the start of a busy day)
7:15 - 8:00 AM
First Time Attendee Session (In the ballroom, grab breakfast before you come or feel free to bring your fare with you to the session)
7:30 - 9:00 AM
AADOM Daily Prize Drawing
7:30 - 9:00 AM
Networking time with peers and our awesome Exhibitors (In the ballroom, grab breakfast before you come or feel free to bring your fare with you)
9:00 - 9:45 AM
Opening Session (includes Practice Administrator of Year Nominee Introductions)
9:45 - 11:00 AM
Keynote Address - Donna Cutting, CSP
Red-Carpet Diem! Seize the Opportunity for Customer Service Brought to you by CareCredit
Based on Donna’s books, including 501 Ways to Roll Out the Red Carpet for Your Customers, this high-energy, fun presentation is a reminder that every interaction matters. It matters to your practice, to your patients and you.
When you create a world-class experience for your patients and other customers it gives your dental practice a competitive advantage. There’s a direct link between service and sales, and every moment matters. When you roll out the red carpet for your patients and others, you tell them they are significant, important and special. It makes your customer feel good and it makes you feel good too!
Donna’s keynote is filled with touching stories of every day service heroes, examples of successful service companies, fun-filled bits, and practical ideas that can be implemented immediately. Experience the excitement of the red carpet way – where your customer matters, your work matters, and you matter!
11:00 AM - 12:00 PM
Exhibitor Adventure
12:00 - 12:45 PM
Lavish Buffet Lunch (seated by Specialty & Chapters)
12:30 PM
Practice Administrator of the Year Award Presentation
12:45 - 1:00 PM
Travel Time
1:00 - 3:00 PM
Educational Session
Forum Live! Facilitated by Teresa Duncan, MS, FAADOM
The nation's LARGEST live networking event for dental team leaders
Back by popular demand, the nation's LARGEST live networking event for dental practice administrators and business team members. You know the Member Forum as a place for you to seek answers, advice and friendship. Meet up IRL (that’s in real life!) with other conference attendees to discuss some of dentistry’s hottest topics. Take your time visiting the different Forum “groups” or make new friends in the “Open Forum” to concentrate on your tougher situations! Some of the most popular Forum groups are:
Moving to a paperless office
Employee motivation
Compliance
Hiring /firing scenarios
Insurance situations
Case presentations
Partnering w/ doc for success
Gossip & conflict resolution
Leading team meetings
Hygiene system management
Designed for all skill levels.
1:00 - 4:00 PM
Educational Sessions
Software Palooza
Eaglesoft – (choose the session that best suits your needs)
Checking the Pulse of Your Practice Presented by: Mary Horvath, Regional Technology Advisor
Learn how to harvest the hidden data in Eaglesoft to increase your practice’s profitability. Understand the proper reporting methods and how to effectively read the numbers in your reports.
Maximizing Your Practice Efficiencies Presented by: Dianna Borries, Customer Experience Manager
Delve into the learning the short cuts in Eaglesoft and uncover features to make your practice more efficient.
Dentrix – (choose the session that best suits your needs)
Dentrix for Advanced Users: Master the Metrics that Matter Presented by: Tammy Barker, Dentrix Senior Profitability Coach
Identifying the Key Performance Indicators (KPI) in Dentrix that will make your practice more successful.
Dentrix Fundamentals for Beginners: Everything You Thought You Knew and More Presented by: Miranda Reed, Certified Dentrix Trainer
Discover essential features in Dentrix that can make an immediate impact on your productivity and your practice bottom line.
Medical Billing Workshop Part 1: “What You Need to Do Today to Be Ready!” Speaker: Christine Taxin
Medical billing may give you a headache, but the results will give you a bonus. Our billers are able to ask their doctors for a percentage of the income brought in since the income rises over 30% in your first year. Join Christine and be introduced to a new way of thinking.
This class will be fun but serious – we are talking about your office revenue, after all!
Learning objectives:
Discover how to integrate medical billing into your practice
Utilize medical intake forms, risk assessment forms to include your patient into the diagnostic process
Pros and cons to being “in-network or “out-of-network”
What services can be billed medically? How do you document a medical necessity?
Designed for 5-10+ years of management experience.
Medical Billing
or Bust
Speaker: Dayna Johnson
In our evolving world of technology, EHR, and code changes, it can be overwhelming trying to keep up with it all. This course will give you an overview into the world of medical/dental cross coding and billing. Today’s current dental and medical coding allows for dental providers to help patients tap into their medical benefits and provide some financial assistance for treatment.
Learning Objectives:
If you want to bill medical, you better act like a doctor
Learn what it takes to have medical necessity and document it
A medical narrative compared to a dental narrative
Discover the wonderful world of ICD-10
Proper setup will save you a ton of headaches down the road
Together we will define the language of the medical claim form
Learn proper setup in your practice management software to help ensure claims payment success
Prepare the patient insurance for proper claims submission
The benefits of medical billing can help your practice and build patient trust
Helpful tips for getting paid
Recognize that a medical claim is not a dental claim … and if you treat them the same, you will get burned.
Discover resources available for the practices
Look up resources online
Where to turn for help
During this hands on, interactive course attendees will have the opportunity to fill out a sample ADA claim form and HCFA claim form with proper documentation and receive resources to look up information for their practice.
Designed for all skill levels.
Dental Spouse Networking Roundtable Facilitated by AADOM Team Members
Dental spouses and partners, this session is for you! Meet other Dental Spouse Business Network (DSBN) members live and take your friendships from virtual to reality! We will have an array of topics to discuss in a round table format, but bring your own and be ready to head back to your office with solid solutions!
***Please note, this session is for dental spouses only, registrations will be verified.
3:00 - 4:00 PM
Exhibitor Adventure
4:00 - 4:15 PM
Travel Time
4:15 - 4:30 PM
Daily Wrap Up in the Main Ballroom Featuring Fred Joyal
