Please note detailed course descriptions available here: COURSE DESCRIPTIONS
Agenda
View Schedule For:
FRIDAY, SEPTEMBER 5
8:00 - 9:00 AM
Breakfast, Sponsored by Patterson (attendees seated by Specialty)
9:00 - 9:15 AM
Break / Travel to Classes
9:15 - 11:15 AM
Educational Sessions
Discover the Leader in
YOU
Speaker: Kim McGuire
In this powerful workshop
you will learn the tenets of leadership and learn how to lead your team to wild
success both personally and professionally. Kim believes anyone can cultivate
leadership skills, no matter what your background or personality! In this
interactive seminar, you’ll learn how to: create a vision for you and
your practice, hold your team members accountable, understand the 5 business
engines that drive your practice, and learn the maximization of human capital.
Join us to discover the leader in YOU!
The Dirty Dozen. Effectively Dealing with 12 Common Yet Nagging Practice Hassles (For new office managers)
Speakers: Debbie Castagna & Virginia Moore
In this fast-paced two-hour session, Virginia and Debbie will provide tools and perspective on 12 situations that can cause a lot of frustration in dental practices. Do you need a new approach or verbal skill for a scheduling challenge? How about for a “testy” patient or a grumpy co-worker (or dare we say boss?) We’ll chuckle at the hassles and leave smiling knowing you have some new tools in your toolbox!
Team Communication Creates
Raving Fans
Speaker: Melinda Heryford, MBA
In this up-beat and
straightforward presentation you will study the fundamental elements of team
communication that create RAVING FANS. You will benefit from an education
intensive discussion: learn the three D’s to creating Raving Fans,
identify the seven steps to performing extraordinary service, and discover how
to implement these steps on a daily basis within the flow of your normal work.
Scheduling Excellence
Speaker: Sandy Pardue
This course will expose the most common front office blind spots while providing endless success tips to help overcome challenges related to creating a productive schedule. Attendees will learn effective verbal skills, how to increase treatment acceptance, how to minimize broken appointments, how to detect patient upsets, how to take control of the schedule and boost office production. Sandy will share time tested strategies that assist with detecting and handling patient objections to scheduling and keeping appointments. Attendees will receive an action plan for implementing vital front office systems for practice growth.
Dr. Farran's 2 Hour Dental MBA
Speaker: Howard Farran, DDS, MBA
Topics will include how to apply timetested MBA-level management to your office, how to build a winning team without any hype, fluff or wishful thinking, how to get twice as much done in half the time while reducing your stress, how to focus your practice through market differentiation, cost leadership & niche market, how to develop a relationship-based practice instead of a product-based practice, how to increase treatment plan acceptance by understanding market segmentation and price elasticity, how going digital can dramatically increase your case acceptance, and the first and second laws of customer satisfaction.
This course is designed for doctors or managers with less than five years of management experience or for those desiring a refresher course on the basics of dental office management. Experienced dentists know clinical excellence alone does not spell success—managerial talent and leadership is needed as well. Discussions will focus on situations that most managers encounter in their new roles. From hiring and firing to managing your practice’s revenue cycle—we’ll review basic systems you will need to have in place. Topics will include: structuring an effective team, managing your practice for financial success, tips on insurance management, and leadership and attitude as a manager.
11:15 - 11:30 AM
Break
11:30 AM - 12:00 PM
Exhibitor Extravaganza
12:00 - 1:00 PM
Lunch and Expert Panel Discussion
12:30 - 1:45 PM
EXPERT PANEL (sponsored by CareCredit)
Celebrating 10 years of practice management education. Come with your questions ready for our Hall of Fame Expert Panel:
Fred Joyal
Janice Hurley-Trailor
Linda Miles, CSP
Cathy Jameson, PhD
Katherine Eitel
Judy Kay Mausolf
Hall of Fame Awards
1:45 - 2:00 PM
Break/Travel to Classes
2:00 - 3:30 PM
Sponsored Educational Breakout Sessions - A Course designed to educate the office manager on a product or topic chosen by the sponsor which may or may not include sponsor content.
Anatomy of a Compliance Audit
Speaker: Linda Harvey, RDH, MS, LHRM
Sponsored by: Patterson
Imagine your most hectic day when
someone who’s not on the schedule walks in. Rather than an insurance
card, you are presented with a government identification badge. Your office is
about to undergo an unannounced compliance audit.
We
often think of compliance in terms of a patient’s adherence to
treatment recommendations. However, compliance is also a term frequently
defined as an organization’s ability to adjust and adhere to
government regulations. It includes having internal policies and procedures
designed to prevent and detect violations of applicable laws, regulations,
rules or ethical standards. Applicable regulations within dentistry range from
state practice acts to broader federal regulations such as OSHA, HIPAA, Fair Labor
Standards and more.
This
presentation guides you through the process of an audit and discusses a 3-point
approach to compliance. By attending this session, you will learn:
What
to do if you are audited
How
to prepare for different types of audits
Tips
for using internal controls to bolster your compliance programs
What’s
hot with OSHA including the Globally Harmonized System (SDS and
pictograms)
What’s
hot with HIPAA including the latest breaches and fines
Having
a strong compliance program is foundational to running a profitable and legally
sound practice. Creating Brain Sparks: Collaboration is How We All Win
Speaker: Mindy Altermatt, FAADOM
Sponsored by: OneMind Health
Recent studies have shown that today’s employees feel more appreciated and ultimately fulfilled when they are a part of creating the success of their team. How do we cultivate an environment of inclusiveness and collaboration to make that happen? Join AADOM’s 2007 OMY Mindy Altermatt as she leads you through this action packed session intended to give you a hands on experience in collaboration and problem solving for dental teams. Bring your office’s top three challenges to the course and we’ll use your real life challenges in our exercises. Collaboration benefits the entire team! We’re talking everyone from the doctor to the receptionist and everyone in between. If you like the AADOM Forum, you’ll love the hands on approach to this session! Session attendees will:
· Learn the value and benefits of team collaboration
· Learn collaboration techniques you can use with your team daily
· Breakthrough the roadblocks that inhibit team collaboration
The Office Manager Toolkit: From
Human Relations to Public Relations
Fred
Joyal & Ali Oromchian, J.D., LL.M.
Sponsored by: Futuredontics
Dental office managers have more
responsibilities today than ever before – juggling HR issues, practice
marketing, staff management, social media …and of course, patient
needs. So how do you do it all? AADOM favorites Fred Joyal and Ali Oromchian
team up to share the secrets and shortcuts to make it possible.
This
360-degree look at the dental practice covers the growing list of
responsibilities office managers deal with every day – including
everything from performance reviews to Yelp reviews! Fred and Ali share the
essential tools to simplify your life, get the most out of your team and keep
your practice going strong.
Course
Learning Objectives:
Outsmart
Yelp, Google and Facebook
Keep
your team motivated and accountable
Adjust
to the newest changes in patient behavior
Stay
compliant with employment laws
Avoid
the biggest marketing time-wasters
Empower
your team to work smarter, not harder
Overcoming the Fear of Cost in
Dentistry
Speaker: Cathy
Jameson, PhD
Sponsored by: CareCredit
Recent studies show that the #1
reason people don’t come to the dentist is FEAR OF
COST!
In today’s economy, money is the dental professional’s
primary obstacle for a
patient
to move forward with recommended treatment. Have you found this to be true
in
your practice? Are you finding that no matter how great your dentistry is, you
just can’t
seem
to get your patients over the financial hurdle? If so, Cathy Jameson can help
you
discover,
develop and implement the techniques and skills needed to become a professional
SALESPERSON
– where there is rarely an obstacle too high to prevent you from
performing
the dentistry you WANT to provide – not even the price.
Course
Objectives:
COMMUNICATION!
Communication! Communication! Develop the skills necessary
for
effective listening and speaking.
WHAT
ARE MY OPTIONS? Find out how to make financial arrangements and how
to
find financial options that work for your patients and your practice.
*SURROUND
yourself with dental professional superstars! Learn how to create a culture
in
your practice that empowers, inspires and reflects true professionalism and
well-managed
systems.
There's an App for that
Speaker: C. Ray Coleman, D.D.S.
Sponsored by: E-Dental Office
Have you ever wondered when dentistry would finally get with the times? You know, make life as an Office Manager slightly less archaic? Wonder no more! Join E-Dental Office for the workshop you’ve been waiting for and we’ll show you how practice management can now be as simple as using applications in your office, the same simplistic way you do on your smartphone.
Learning Objectives:
Introduction to: -New age Credentialing: Sign up your dentists with multiple insurance companies using a single application submission and do it for FREE with this easy application!
-DYI PPO Dental Insurance Negotiations: Get your doctor a pay raise using modern resources and professional tools and learn insider tips that will help you improve reimbursements! We’ll also show you an affordable app that will enlist professionals to credential, negotiate, and re-credential on your behalf!
-Setting Competitive Practice Fees: Are your practice fees competitive for your area? Guesswork can cost you thousands each year. Ready for a simple solution through an easy application? Attend the workshop!
Myths, Mistakes & Facts about Dental Labs: Hear it from a lab owner and get introduced to an application that will have your dentist(s) thanking you for years.
-Secret Supply Saver: Learn how a new application enlists supply professionals to do your shopping for you, finding you the best brands at the best prices!
-Approving more Patients for more Treatment?!: Financed patients spend 3.6 times more on average. We’ll show you the application that will help you increase treatment acceptance and production!
-Seeing more Patients, Keeping more Patients: Finally! Learn how to utilize the only application in existence that helps you easily create, manage and administer your office’s own custom discount plan(s) by extracting real information from your practice management software!
-Increasing Patient Show Up Rates: If you are already using a patient outreach software to reach out to your patients through some sort of messaging, we’ll teach you about the application that does it all for a whole lot less. If you aren’t doing patient outreach, we’ll show you how to finally afford it!
3:30 - 4:00 PM
Exhibitor Extravaganza
4:00 - 5:00 PM
Mini Keynote Address - Merikay Tillman, MS - Stress Busters Sponsored by OneMind Health
Dental Office Managers face many challenges and wear multiple hats on a daily basis. Juggling competing priorities and managing multiple personalities can add to the organized chaos. In this power packed session you will learn: strategies to motivate the unmotivated, how to resolve conflict & build stronger relations, ways to deal with terminally unique people & conquer worry, how to coach your team when they get off track, and more!
5:00 PM
Daily Wrap Up with Judy Kay Mausolf
6:30 PM
Boat Dinner Cruise (sponsored by Patterson) (optional)
