| 8:30 am - 5:00 pm | Pre-Conference: DGR Manager Train-the-Trainer - Part I |
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| 8:00 am - 3:30 pm | Driving Donations and Engagement Through Partnerships |
| 8:00 am - 4:30 pm | Online Giving Cohort Workshop |
| 8:30 am - 4:30 pm | Successful Media Pitching and Outreach |
| 8:30 am - 5:00 pm | Pre-Conference: DGR Manager Train-the-Trainer - Part II |
| 1:00 pm - 4:00 pm | ALiCE |
| 4:30 pm - 6:00 pm | Kickoff General Session |
| 6:00 pm | Welcome Reception |
| 7:30 pm - 9:30 pm | Finance Dine-Around |
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| 8:30 am - 10:00 am | Initial Cohort Meetings |
| 10:00 am - 10:20 am | Transition/Break |
| 10:20 am - 11:00 am | Bring Your Own Device (BYOD) |
| 10:20 am - 11:00 am | Building a Safety Conscious Culture: A Behavior-Based Approach |
| 10:20 am - 11:00 am | From Startup to Success Story: Goodwill of Southwest Florida E-commerce Case Study |
| 10:20 am - 11:00 am | Hot Topics in Federal Contracts |
| 10:20 am - 11:00 am | Online Fundraising |
| 10:20 am - 11:00 am | |
| 10:20 am - 11:00 am | Salvage Industry & Price Analysis |
| 10:20 am - 11:00 am | Strategies for Sustainable Donation Growth: A Back to Basics Approach |
| 10:20 am - 11:00 am | The New Storytelling Landscape |
| 10:20 am - 11:00 am | Using Market Research to Inform Your Outreach Strategy |
| 11:00 am - 11:20 am | Transition/Break |
| 11:20 am - 12:00 pm | Corporate Partnerships Part One: Building Your Approach |
| 11:20 am - 12:00 pm | On Air: Technology for Real-Time Events |
| 11:20 am - 12:00 pm | SharePoint Best Practices |
| 11:20 am - 12:00 pm | Mission Integrated Business Revenue Opportunities |
| 11:20 am - 12:00 pm | Quality Work Environment and Employee Research System Initiatives: A Means to Improve Your Programs for People with Disabilities |
| 11:20 am - 12:00 pm | From Good to Green to Great--- the Roadmap to Sustainable Fleet Management |
| 11:20 am - 12:00 pm | Effective Strategies for Engaging Hispanics |
| 11:20 am - 12:00 pm | Advances in Goodwill DGR Market Analysis and Site Selection Tools |
| 11:20 am - 12:00 pm | Turn your Shoppers, Donors, and Followers into Advocates |
| 12:15 pm - 1:30 pm | Microsoft Office 365 and Lync - Luncheon |
| 12:15 pm - 1:30 pm | Hot Topics in Finance Luncheon |
| 12:15 pm - 1:30 pm | DGR Luncheon |
| 12:15 pm - 1:30 pm | Marketing Luncheon |
| 1:40 pm - 2:20 pm | Aftermarket Case Study: Climbing the Mountain to Sustainability and Maximizing Donation Value |
| 1:40 pm - 2:20 pm | How Can Celebrities and Media Opportunities Help You Reach Your Peeps? |
| 1:40 pm - 2:20 pm | Mobile as a Catalyst for Your Goodwill |
| 1:40 pm - 2:20 pm | Benchmarking using DGR Critical Performance Factors |
| 1:40 pm - 2:20 pm | Effective Strategies for Youth Outreach |
| 1:40 pm - 2:20 pm | IRS Audits - Survival Strategies |
| 1:40 pm - 2:20 pm | Centralized Purchasing |
| 1:40 pm - 2:20 pm | DGR Shopper Loyalty Program |
| 1:40 pm - 2:20 pm | Point of Sale |
| 2:00 pm - 6:00 pm | Marketplace Tradeshow - Exhibitor Set Up |
| 2:20 pm - 2:40 pm | Transition/Break |
| 2:40 pm - 3:20 pm | IT Security - PCI Compliance and HIPAA |
| 2:40 pm - 3:20 pm | Using Data as a Foundation for Deeper Engagement in Social Media |
| 2:40 pm - 3:20 pm | Donated Goods Retail Operations: Managing By the Numbers |
| 2:40 pm - 3:20 pm | Train Wreck? Getting Your E-commerce Program on Track for Growth—Panel Discussion |
| 2:40 pm - 3:20 pm | Creating a Quality Work Environment—what does it mean and what does it look like? Is it just another thing we have to do—or is it just good business? |
| 2:40 pm - 3:20 pm | Embracing Corporate Volunteerism – Don’t Miss the Opportunity! |
| 2:40 pm - 3:20 pm | Selection Made Easy |
| 2:40 pm - 3:20 pm | Implementing a New Goods Program |
| 2:40 pm - 3:20 pm | Combatting Unattended Donation Bins |
| 3:20 pm - 3:40 pm | Transition/Break |
| 3:40 pm - 4:20 pm | Achieving Donated Goods Retail Market Dominance: Menasha, Wisconsin, Case Study |
| 3:40 pm - 4:20 pm | Implementing & Reporting on Holistic ERM and COSO Internal Control Framework |
| 3:40 pm - 4:20 pm | Infographics: Using Data to Tell Powerful Stories |
| 3:40 pm - 4:20 pm | Corporate Partnerships Part Two: Refining Your Approach |
| 3:40 pm - 4:20 pm | LP 101 Planning Your Loss Prevention Program for the First Year |
| 3:40 pm - 4:20 pm | Truth in Reporting Business Case for Mission Integration |
| 3:40 pm - 4:20 pm | The Latest Developments in Technology Based Learning |
| 3:40 pm - 4:20 pm | Maintaining Compliance with Special Minimum Wage Requirements |
| 4:20 pm - 4:40 pm | Transition/Break |
| 4:40 pm - 5:20 pm | The Latest Developments in Technology Based Learning |
| 4:40 pm - 5:20 pm | Building Your Total Facilities Maintenance Services Capabilities – A Stepwise Process |
| 4:40 pm - 5:20 pm | Harnessing the Power of Video to Promote Your Stories |
| 4:40 pm - 5:20 pm | |
| 4:40 pm - 5:20 pm | Developing a Halloween Program to Enhance Donated Goods Retail Sales |
| 4:40 pm - 5:20 pm | Using Data For Rural Store Planning & Developing Retail Mission Strategy |
| 4:40 pm - 5:20 pm | The Helping Leader |
| 4:40 pm - 5:20 pm | |
| 4:40 pm - 5:20 pm | Hosted IT Services |
| 6:00 pm | San Jose' Night Out - An Evening at Gordon Biersch Brewery |
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| 7:00 am - 11:00 am | Marketplace Tradeshow - Exhibitor Set Up |
| 8:30 am - 9:45 am | Town Hall |
| 9:45 am - 10:00 am | Transition/Break |
| 10:00 am - 10:40 am | Capitalization and Retail Growth Loan Fund |
| 10:00 am - 10:40 am | Cashing in on Benefits by Building Strong Partnerships between DGR and Asset Protection |
| 10:00 am - 10:40 am | Checking Under the Hood. Tools to Steer Your Supply Chain |
| 10:00 am - 10:40 am | Contracts Collaboration—Making it Work Across Territory Lines |
| 10:00 am - 10:40 am | From the Mouths of Fans: Social Media Storytelling through User-Generated Content |
| 10:00 am - 10:40 am | List Building Practices |
| 10:00 am - 10:40 am | Profiles of Mission In Retail |
| 10:00 am - 10:40 am | Security Assessments |
| 10:00 am - 10:40 am | Crisis Communications |
| 11:00 am - 12:30 pm | Cohort Meetings #2 |
| 12:30 pm - 5:00 pm | Marketplace Tradeshow |
| 5:00 pm - 6:00 pm | Inspire - DGR Recognition Reception |
| 6:00 pm | Evening open for Activities and sponsor dinners |
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| 8:15 am - 9:00 am | Goodwill Turnaround Story |
| 9:10 am - 9:30 am | Transition/Break |
| 9:15 am - 10:15 am | Trademarks, and Logos and Infringers - Oh My! |
| 9:15 am - 12:15 pm | New Market Tax Credits Workshop |
| 9:15 am - 12:15 pm | Territory Maximization Workshop: Tools, Methods, and Case Studies for Increasing Donated Goods Retail Market Share |
| 9:15 am - 12:15 pm | Dynamics of Mission Integration In Retail Workshop |
| 9:15 am - 12:15 pm | Goodwill Tour |
| 9:15 am - 12:15 pm | Designing Sustainability into Goodwill’s Future: Making the Business Case |
| 9:30 am - 10:30 am | Building an Agile Team |
| 9:30 am - 10:30 am | Desktop and Server Virtualization |
| 9:30 am - 10:30 am | From Paper to Portal: How Goodwill of North Georgia Created An Online Donation Tracker - Part I |
| 9:30 am - 10:30 am | Repairing Fragmented Operations and Building Safety Systems that Work |
| 9:30 am - 10:30 am | Key Elements of Contract Administration & Risk Management for DGR Professionals |
| 10:30 am - 10:45 am | Transition/Break |
| 10:45 am - 11:45 am | From Paper to Portal: How Goodwill of North Georgia Created An Online Donation Tracker - Part II |
| 10:45 am - 11:45 am | Diversity and Inclusion |
| 10:45 am - 11:45 am | Retail and Loss Prevention Partnership |
| 10:45 am - 11:45 am | Business Continuity and Disaster Recovery |
| 11:45 am - 12:15 pm | Transition/Break |
| 12:15 pm - 1:30 pm | Final Meeting in Cohort |
| 1:30 pm - 4:30 pm | |
| 1:30 pm - 4:30 pm | Goodwill Tour |
| 1:30 pm - 4:30 pm | Kaizen Methodology Workshop |
| 1:30 pm - 4:30 pm | Real Estate Contract and Financing Workshop |
| 5:00 pm - 10:00 pm | Excursion to San Francisco |
