Frequently Asked Questions

               •  Where and when will this event be held?
               • What time will the event start and how long will it run? 
               • I submitted my request for airline flights, what happens now? 
               • I submitted my request for hotel and ground transportation, what happens now? 
               • Will transportation be provided once I arrive in Sunnyvale? 
               • What do I do if I need to change or cancel my reservation? 
               • How do I request a Visa letter to travel to the U.S.? 
               • What if I live locally, and don’t need a hotel or flight?

Where and when will this event be held?
The NetApp Innovation Awards Event will take place on Wednesday, May 26 and Thursday, May 27,
2010, at the Hotel Valencia in San Jose, California and the NetApp corporate headquarters in
Sunnyvale, California.

What time will the event start and how long will it run?
We will kick-off the event with a welcome reception at Hotel Valencia on Wednesday, May 26, 2010
at 5:00-6:30 p.m.
Click here to view the program agenda.

I submitted my request for airline flights, what happens now?
Our travel team will be contacting you to confirm your requested flight. Please keep in mind that we
will do everything possible to accommodate your flight preferences, but cannot guarantee it.

If you have not heard back from the travel team within 24 hours, please contact them by phone or
email at:
Email:  innovationawards@carlsonwagonlit.com
Phone:  +1-877-715-8945 and press prompt 3

Arrangements for ground transportation will be made based on your flight information, provided
you have indicated that you would like ground transportation on your registration.

I submitted my request for hotel and ground transportation, what happens now?
Our travel team will be contacting you to confirm your hotel and ground transportation per your
request.  For questions, please contact: denise.garcia@netapp.com

Will transportation be provided once I arrive in Sunnyvale?
NetApp will arrange for your round-trip ground transportation between the airport, the Hotel Valencia,
and the event activities.

You will have the opportunity to request your ground transportation during the reservation process. 
A travel representative will contact you to confirm your details prior to your arrival in Sunnyvale.

What do I do if I need to change or cancel my reservation?
You will receive a full itinerary once your travel arrangements have been confirmed.

For Flight Reservation Changes:

Email: innovationawards@carlsonwagonlit.com              
Phone: +1-877-715-8945 and press prompt 3      

NOTE:  Ground transportation will be changed accordingly with airline changes.

For Hotel Accommodation Changes:

Email: denise.garcia@netapp.com 

How do I request a Visa letter to travel to the U.S.?
For questions or more information about obtaining a Visa letter to travel to the U.S., please contact:
Email: denise.garcia@netapp.com

What if I live locally, and don’t need a hotel or flight?
Please just indicate “No” for flights and hotel on the registration form. If you will be driving to
the NetApp Innovation Awards events, visitor parking is available at the NetApp campus. You can
find driving directions here.