| 20/11/2014 | ||
 9:00 am - 9:05 am | Welcome Address - Day Two | |
| 9:05 am - 9:35 am | Services Integrated Housing Paul Sadler, Chief Executive Officer, Presbyterian Aged Care | |
| 9:35 am - 10:05 am | New and Significant Refurbishment Alexandra Davis, Head of Health, Ageing, Disability Services and Business Services, Paynter Dixon | |
| 10:05 am - 10:35 am | The Australian Consumer Law - Impacts on the Sector Arthur Koumoukelis, Gadens Lawyers | |
| 10:40 am - 11:10 am | MORNING TEA | |
| 11:10 am - 11:40 am | Conflict Resolution - Mediation! What is it? Naomi Holtring, Managing Director, Parter, InterMEDIATE Dispute Management | |
| 11:40 am - 12:10 pm | A Merger Success - Case Study Chris Spackman, Consultant | |
| 12:10 pm - 12:40 pm | Growing your business (integration or not) Joseph Zhang, RSM Bird Cameron | |
| 12:40 pm - 12:50 pm | Q & A | |
| 12:50 pm - 1:50 pm | LUNCH | |
| 1:50 pm - 2:20 pm | The interface between Health & Aged Care Viki Brummell, Hunter New England Local Health District | |
| 2:20 pm - 2:50 pm | Marketing for Retirement Villages, Residential & Community Aged Care Louise Green The Ideal Consultanc, Director Business Improvement | |
| 2:50 pm - 3:20 pm | Behaviour Management Strategies Margaret Goodfellow, Hunter New England Local Health District | |
| 3:20 pm - 3:30 pm | Q & A | |
| 3:30 pm - 3:40 pm | Closing Address | |
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