Education Day Fees

We will be holding a pre-conference education day on Thursday, November 13. These tickets must be purchased in addition to your conference registration. All meals and breaks are provided to full-day and some for half-day courses.

	Housing Members	Associate/​Government	Non-​Members
Full-day sessions
F1 RGI: Do your calcs add up?	$165	$250	$330
F2 The fundamentals of affordable housing	$250	$250	$250
F3 Getting it write: Notices of termination at the Landlord and Tenant Board	$165	$250	$330
F4 Fire safety: Are you up-to-date on regulations?	$165	$250	$330
*cancelled F5 FISH! Lessons in customer service	$165	$250	$330
Half-day sessions
*cancelled H1 Financial management for Board Members	$85	$130	$170
H2 Operating agreements are ending: What's next?	$85	$130	$170
H3 Integrated pest management: Bed bugs and beyond	$85	$130	$170

Schedule

Time	Sessions
Full-day sessions
9 a.m. - 4 p.m.	F1 RGI: Do your calcs add up?
	F2 The fundamentals of affordable housing
	F3 Getting it write: Notices of termination at the Landlord and Tenant Board
	F4 Fire safety
	*cancelled F5 FISH! Lessons in customer service
Half-day sessions
9 a.m. - 12 p.m.	*cancelled H1 Financial management for Board Members
	H2 Operating agreements are ending: What's next?
1 p.m. - 4 p.m.	H3 Integrated pest management: Bed bugs and beyond

Full-day sessions

F1 RGI: Do your calcs add up?

Take your number crunching to the next level! Designed for experienced RGI administrators, this intensive course will help you navigate tricky calculations. Bring challenging calcs that you’ve encountered to this interactive and practical workshop. We’ll cover the variables and formulas used to calculate rent-geared-to-income under the Housing Services Act using a series of case studies.

Learn how to:

• verify different sources of income, including what income is excluded and included from an RGI calculation
• handle retroactive lump-sum payments and tenant incomes that fluctuate
• apply utility charges and allowances

Presenter: Roberta Jagoe, Policy Analyst, Region of Durham Housing Services Division

F2 The fundamentals of affordable housing

A successful career in housing requires a strong foundation. This course will introduce participants to Ontario’s affordable housing sector and help them understand the fundamentals of housing policy in Canada.

Participants will leave knowing:

• the rationale for housing policy
• the non-housing outcomes of housing policy
• how housing policy, programs and institutional arrangements have changed
• the constitutional context and evolving role of governments
• policy and program alternatives used in Canada and their outcomess
• how to develop and measure outcomes of housing strategies

Presenter: Steve Pomeroy, Principal, Focus Consulting

F3 Getting it write: Notices of termination at the Landlord and Tenant Board

Evictions are one of the toughest parts of a landlord’s job, but it is crucial to master the process. Avoid delays and frustration by gaining a full understanding of how the Landlord and Tenant Board (LTB) operates. Join Residential Tenancies Act (RTA) expert Laura Clark as she walks you through the different notices of termination and the process at the LTB.

Participants will leave with:

• a better understanding of the RTA and your role as a landlord
• the knowledge of when to use each notice and how to complete them correctly
• strategies for resolving a dispute and avoiding a hearing
• tips on how to prepare for a hearing

Bring your questions, and get the answers you need.

Presenter: Laura Clark, Lawyer, Ottawa Community Housing

F4 Fire safety: Are you up-to-date on regulations?

With fire regulations in Ontario constantly changing, it can be tough to keep up. Get the latest scoop on fire safety from James Hind, a fire prevention expert for the City of London. He’ll share the most current information on the Ontario Fire Code and essential fire safety practices.

James will cover:

• responsibilities of a landlord/superintendent as described in the Fire Code
• how to make sense of the legislation and which sections are the most important
• what's new in the Fire Code, including carbon monoxide detection
• vulnerable occupancies and care occupancies
• fire prevention in your buildings

Presenter: James Hind, Fire Prevention Inspector/Fire Investigator, City of London

*cancelled F5 FISH! Lessons in customer service

The FISH! Philosophy, Catching the Wave, is a fun participative workshop that will encourage you to rethink what customer service is all about.

In this workshop, you will explore the following concepts to develop a roadmap for positive cultural change:

• Choose your attitude: attitude adjustment
• Be there: wherever you are, be all there
• Use play to make a positive difference
• Make their day: basic customer service concepts

This workshop includes a thought-provoking video designed to stimulate positive discussion about what we do and how we serve others. Based on Seattle’s famous Pike Place Fish Market, this program can play a key role in enhancing your effectiveness while improving overall customer satisfaction.

Presenter: Mauricio Osorio, Staff Trainer, Fanshawe College

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Half-day sessions

*cancelled H1 Financial management for Board Members

As a member of the board, your primary responsibility is to ensure the financial health of your organization. Hone your skills with this hands-on workshop on board essentials.

We’ll share best practices and practical information on:

• the principles of financial stewardship and the financial cycle for non-profit housing providers
• roles and responsibilities of a board and staff with respect to sound financial management
• the budgeting process
• reviewing financial statements to get the information you need to make good decisions
• implementing financial policies internal controls to ensure compliance in your operations

Learn from a sector expert and leave with tools and resources including sample policies and templates to share with your organization.

Presenter: Rick Kay, Accounting and Financial Reporting Consultant

H2 Operating agreements are ending: What's next?

Don’t stress about the end of your operating agreement. This session will give staff and board members of federal housing providers tools and tips to help them plan for the future. Get a good grasp of the situation –we’ll highlight what changes and what stays the same when an operating agreement expires.

Participants will learn:

• what data is needed before beginning the planning process
• what opportunities exist for restructuring debt
• how to identify strengths, weaknesses, opportunities and threats using a SWOT analysis
• how to determine the skills a board needs to move forward
• how to identify next steps

Presenter: Jo Ferris-Davies, Director, Ontario Non Profit Housing Association

H3 Integrated pest management: Bed bugs and beyond

There might be more critters bugging your tenants than just bed bugs. While these persistent parasites get all the press coverage, many more insects can lurk within the walls of any home. Learn how you can manage common household pests and best practices in keeping your buildings bug-free with this half-day course on integrated pest management.

We’ll cover:

• unit condition assessments
• identifying different pests
• treatment options for infestations

Presenter: Richard Grotsch, Manager, Integrated Pest Management, Toronto Community Housing

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