Themes to be addressed:
Drivers
for Transformation:
- For organisations to succeed in the current economic climate, operating models need to become more agile to stay competitive. What opportunities and challenges arise from leveraging Global Business Services (GBS) as a strategy to achieve this?
Assessing
a GBS Approach:
- Is there an ideal scope for GBS?
- Is there a critical mass below which the benefits are not worth the effort?
- Are the advantages of GBS only significant for organisations that have exhausted the offerings of Shared Service Organisations and Business Process Outsourcing?
- What are the efforts and costs involved?
- How can you structure the business case for it given the amount of time and disruption it could cause?
- How can a tangible business impact be realised?
Executing
a Successful GBS Initiative:
- What leadership, organisational design and governance is needed with such a transformation strategy?
- How do you assess whether or not your organisation has the capabilities to get there?
- What can be done to ensure company wide support and ensure a seamless transition of knowledge?
- Which cloud-based tools exist to simplify this process?
- What is the target operating model from an analytics, technology and process perspective?
- How do you measure your performance and ensure return on investment?
