Creating meaningful dialogue through education, advocacy and research for the global corporate travel community.
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 EDUCATION SESSIONS
 Education sessions will focus on four key educational pillars that were identified as the industry issues that matter most:

 

SUNDAY, 16 NOVEMBER  14:00 - 16:00

Add-On Pre-Conference Workshop: Guide to Travel Management
This session is a conference add-on and space is being limited to foster learning.  The fee to participate in this workshop is $89 for conference delegates who are members and $119 for non-members.  To attend select the "workshop" option when registering for the conference.

Format: Interactive | Small Group Workshop
Designed for: Business travel professionals new to the industry, and procurement managers new to the category.

This 2-hour workshop will introduce the discipline of travel management in the Canadian marketplace.  Participants will start with the basics by learning  what makes travel different from other procurement commodities, the structure of the industry and the types of suppliers, before moving on to negotiating strategies, ratios and benchmarks.  The session will also address how Canada is similar and different from other markets, including the USA, EMEA, APAC, and Latin America and touch upon new developments that could change the way travel is managed. 

Presenter:
Garth Jopling, Global Travel & Fleet Management, IBM Global Process Services

Facilitators:
Joshua Amiel, Director of Strategic Sales, HRG
Yvonne Kerns, Global Travel Manager, CIBC


MONDAY, 17 NOVEMBER 11:15 - 12:15
A gaze Into the Crystal Ball:
Global Health & Security Predictions
 Format: Presentation		  
As the definition of workplace evolves and companies press deeper into remote territory, themes and issues that are important to travel managers are emerging.  Two leading international experts will unveil five major predictions in global health and security.  Themes addressed:  environmental extremes; continuing unrest; emerging diseases (including Ebola); emerging markets; and employee wellness and access to medical care.

Presenters:
Daniel A. Slaim, M.D., Regional Medical Director - Americas, International SOS, oversees the medical assistance expansion of cases throughout the Americas Region, and has worked extensively with organizations to better prepare their traveling population.

Mr. Pablo Weisz, Regional Security Manager - Americas, International SOS and Control Risks, is an expert in travel security risk management and evacuations.  He played a critical role in the management of evacuations associated with Haiti, Japan, the Arab Spring in Egypt, Tunisia, and Libya.

 Compliments of


Travel & Entertainment:
Special Victims Unit
Format: Interactive Round Tables + Video Case Studies
    

This session will examine common challenges experienced by corporate travelers, and how travel managers can address and engage on their behalf with best practices and innovative solutions.  A series of video case studies will outline the “evidence” of frequent issues such as leveraging card data to increase savings and rebates and creating policies that
address and support traveller’s needs. Solutions will be recommended to “close” each case.  A serious yet fun CSI-approach to uncovering and addressing thorny travel and expense management dilemmas.

Presenter:
Richard Crum, Group Head, Global T&E Products and Solutions, MasterCard

Travel is Stressful: Is your Policy Creating Hidden Costs?
Format: Presentation

Travel policy decisions to capture savings can inadvertently increase travel-related stress, and impact productivity and your company’s bottom line. With the increasing pressure to control travel costs, companies are motivated to make policy decisions to capture savings. The question becomes, do you understand the impact of those decisions with your travellers in their ability to be productive? Learn about CWTs research and findings as recently featured in Time Magazine and Harvard Business Review.

Presenter:
Anne Relph, Director Program Management Canada, Carlson Wagonlit Travel

Sponsored by:

Tomorrow's Talent: How to Secure a Bright Future in Business Travel
Format: Presentation + Case Study
  
According to a 2013 ManpowerGroup survey 35% of employers worldwide report difficulty filling jobs due to lack of available talent.  As companies globalize their travel programs so too have the skills required to be a successful business travel professional. Learn what you’ll need to succeed now and in the next few years.  Hear from an industry veteran how to move from a traditional corporate travel manager to a global agent of change, and how talent levels at supplier partners affect travel programs.

Presenters:
Danielle Waters, Managing Director, BCD Travel
Pat Batra, Chief, Global Travel and General Services, UNICEF


MONDAY, 17 NOVEMBER 15:30 - 16:30
Influencing Traveller Behaviour with Insightful Data
Format: Case Study
This session is about sharing meaningful data with travellers to inspire them to optimize their travel footprint. Using its new MyTravel Portal as a case study, Shell will demonstrate how sharing insightful data with travellers can help them make more informed decisions, foster friendly competition, and ultimately change behavior and trigger savings.  More about the process involved and less about the specific tool, this session will focus on Shell’s journey as it developed an idea from concept to successful reality.

Presenters:
Frerik Wassink, Corporate Travel Programme Manager - The Hague, NL, Shell
Karen Willsteed, Corporate Travel Contract Performance Manager – Americas, Shell Canada Limited

Making Un-managed Hotel Activity More Manageable
Format: Presentation
  
Hotel programs face unique challenges within a managed travel program.  When travellers book outside of the program travel managers are left to fill in the gaps to effectively administer policy, deliver duty of care, optimize supplier agreements, and accurately track spending.  From data capture to modified supplier agreements to more comprehensive integration, there are many new options to address these issues.  Learn what others have done, and gain the insight you need to determine the right approach for your program.

Presenter:
Steve Gillon, Global Corporate Marketing Manager, Sabre Travel Network

Putting Creativity to Work
Format: Keynote Conversation
Wish you knew how to storm your brain to generate more and better ideas? This fun and memorable session offers simple, practical tips on how to foster creativity within yourself and in the workplace, how to eliminate idea-squashing language and behaviour, and how to turn failure on its head.  Following his lunchtime keynote session on Putting Humour to Work, workplace energizer Michael Kerr will continue to share his humour and his wisdom, this time to help you increase those light bulb moments and turn your ideas into results.

Presenter:
Michael Kerr, International Speaker, Trainer, Executive Coach and Author, Humour at Work

Guiding Principles of Travel RFPs
Format: Industry Panel
  
In this session highly experienced procurement professionals will review and discuss the key criteria used to source a vendor in the major business travel categories.  Benefit from hearing how different companies navigate the procurement cycle and respond to the various process drivers and stakeholders at play.  Leave with tips and insights that you can adapt to the procurement process in your own company.

Moderator:
Daniele Gorla, Director, Strategic Sourcing, Corporate Goods and Services, Shaw Communications

Panelists:
Pauline Valiquette, Strategic Sourcing Manager and Corporate Travel Manager, CBC | Radio-Canada
Ruth Oren, Logistics Manager, Lloyds Register Energy Drilling
Scot Green, Director, Strategic Procurement and Supply Management, IMP Group Limited

Sponsored by:




TUESDAY, 18 NOVEMBER 10:30 - 11:30
New Distribution Capability (NDC) Deep Dive
Format: Industry Panel
 
Once you’ve seen IATA’s live demonstration (Tuesday morning general session) of a corporate booking tool with the New Distribution Capability (NDC) standard you’ll want to find out more.  Dig deeper into this topic in a way that’s easy to understand and actionable.  Hear from various stakeholders how the NDC provides business travel procurement professionals with the opportunity to leverage spend and vendors to tailor their product.  Gain a more in-depth understanding of what to expect in the foreseeable future and plan your next step.

Moderator:
Garth Jopling, Global Travel & Fleet Management, IBM Global Process Services

Panelists:
Jean Charles Odelé-Gruau, Regional Director for Financial Distribution Services, Americas, IATA
Christopher Engle, VP, Global Distribution Sales & Services – Americas, Travelport
Dirk Baerts, Managing Director, Egencia Canada, Meetings and Incentives North America, Egencia

Sponsored by:
Be Appy
Format: Presentation + Crowd Sourcing
Quickly learn about the top apps that business travellers use to make life on the road easier.   Get a visual overview of how the apps work, why travellers like them, and if they’re the right fit for you and|or your company.  The session will end with an app sharing exchange among attendees. 

Facilitators:
Onita Dey, Director of Sales, BCD Travel
Karen Willsteed, Corporate Travel, Contract Performance Manager, Americas Shell Canada Limited

Sponsored by:



Secrets of a Successful Sales Presentation
Format: Presentation
  
As our most highly rated presenter last year, Doug Carter returns to the ACTE conference scene, this time with a new twist to his valuable advice on presentations.   Doug will share the fundamental secrets to a winning presentation and show you how to deliver a sales pitch that is engaging, relevant and focused.  Your customers are begging you to sign up for this session.

Presenter:
Doug Carter, Owner, Presentations Etc.