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Policies and Procedures: Please click here to view the policies and procedures. By purchasing a booth online you are agreeing to follow all policies and procedures.
GENERAL QUESTIONS:
I have to leave before the hall closes – can I tear down early?
Exhibitors may not dismantle their booths earlier than the close of the show. Exhibitors who make earlier flight plans must arrange for another party to dismantle their booth. There are NO EXCEPTIONS to this policy. There will be a $250 penalty for early dismantling.
Is it safe to leave items at my booth?
Security will be provided when the exhibit hall is closed. However, it is recommended that valuable equipment and personal items should be locked up or taken with you each day. Exhibit management will not be responsible for loss or damage.
We are no longer able to attend PENS, how do I cancel our booth?
Should the exhibitor be unable to occupy and use the contracted exhibit space, exhibitor shall promptly notify PENS at PENS@kellencompany.com in writing. All sums paid by the exhibitor, less a service charge of 50 percent, will be refunded prior to April 3, 2023. No refunds will be made on or after April 3, 2023.
I would like to host a drawing in our booth, is this allowed?
Prize drawing and contests are permitted with permission from Exhibit Management. Contests may not obstruct or disturb surrounding booths and must follow local laws.
I’ve read this entire page, and still cannot find an answer to my question, who do I contact?
How do I make hotel reservations?
A link to the official PENS Group Block is provided in the exhibit booth representative registration confirmation email.
BOOTH SELECTION:
How do I select my booth?
You can select your own booth space from the interactive floor plan when you register.
What booths are available to purchase?
Visit the exhibits page to see pricing and a description of each booth type. Click here to visit the interactive floorplan. Booths highlighted in green are available and booths highlighted in yellow are sold. To see which company has reserved the booth hover over the booth.
How do I purchase a booth at the Non-Profit rate?
Please email an IRS Verification letter stating 501(c)3 or 501(c)6 status to PENS@kellencompany.com. Upon approval a discount code will be email to you.
I’ve already purchased my booth but no longer like where I am placed. Can I switch booths?
You may switch booths up to 30 days prior to the start of the show (April 18, 2023). Please email PENS@kellencompany.com.
Are we able to purchase more than one booth?
Yes, you may purchase multiple booths. At this time our registration system does not allow you to purchase multiple booths in one transaction. You must make multiple transactions to purchase 2 booths.
BOOTH REPRESENTATIVES:
How many booth representatives does my company receive with our booth?
Your exhibit booth fee includes two (2) exhibit hall only booth representative badges. Representatives are invited to all events held within the exhibit hall.
Are booth representatives allowed to attend sessions?
Booth Representative Badges do NOT include conference registrations. Exhibit booth representatives must register as full conference or single-day registrants at the prevailing rates in order to receive continuing education hours.
Can we purchase additional badges for staff for our booth?
Additional booth representative badges can be purchased for $100 each and include access to the exhibit hall and PENS meals held in the exhibit hall during exhibit days, including the Welcome Reception.
Is there a limit to the number of staff we can have in our booth?
No, there is no limit. Each person staffing a booth must register and wear their name badge at all times.
My co-worker, spouse, friend, etc. is going to help me set up my booth – do I need to register them?
Access to the exhibit hall is limited to those who have an official PENS name badge.
Can I purchase additional booth representative badges on-site?
Yes, please visit the registration desk on-site.
I registered a booth representative and they are no longer able to attend, can I register someone else in their place?
Yes, you may access the attendee’s registration by clicking here and using the registration confirmation number and email provided in the confirmation email.
BOOTH FURNISHINGS:
How do I order booth furnishings?
The company contact should have received the service kit from Viper. Please email Hank at hschlueter@vipertradeshow.com if you did not receive the kit.
What furnishings come with the purchase of a booth?
Each booth includes pipe, drape, a one-line identification sign and two exhibit representatives. All other materials including booth furnishings must be ordered through Viper Tradeshow Services, the official service contractor company for PENS.
Is the exhibit hall carpeted?
Yes.
Does electricity come with the purchase of a booth?
Electricity does not come with the purchase of a booth. Should you need internet access you will need to order this through the Hyatt Regency. A form to order electricity can be found in the Viper Service Kit.
Is Wi-Fi included with the purchase of a booth?
Wireless internet is not available in the meeting space. You may order internet through the Hyatt Regency, an order form is included in the service kit.
Who do I contact to order AV equipment or services in my booth?
Visual FX is the official AV provider for PENS. You can contact Visual FX at 847-426-3100. An AV order form is provided in the Viper Service Kit.
FREIGHT HANDLING:
Where do I ship my booth materials?
We recommend that you ship all of your materials to the Viper Advance Warehouse. The address for the advance warehouse will be provided in the Viper Service Kit.
Who do I contact if I have questions about shipping my materials?
Please contact Viper Tradeshow Services at 847-426-3100.
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Questions?
Visit the frequently asked questions page or contact the PENS Executive Office at or 913-222-8657 or PENS@kellencompany.com.
