Time

Session

6:00 p.m. - 7:15 p.m.

Conference registration | Check-in

7:15 p.m. - 9:00 p.m.

Meet and greet – food and beverages

Time

Session

7:30 a.m. - 8:30 a.m.

Breakfast

8:30 a.m. - 8:45 a.m.

Welcome and introductions

8:45 a.m. - 9:30 a.m.

Economic overview and future outlook

9:30 a.m. - 10:30 a.m.

Transforming the collections operation

10:30 a.m. - 10:45 a.m.

Break

10:45 a.m. - 11:30 a.m.

Why positive data reporting makes sense for utilities

11:30 a.m. - Noon

Open time - product demonstrations

11:30 a.m.- 1:30 p.m.

Networking lunch

1:30 p.m. - 2:15 p.m.

Best practices in determining customer identity

2:15 p.m. - 3:15 p.m.

What do you really know about your customer?

3:15 p.m. - 3:45 p.m.

Break

3:45 p.m.- 4:15 p.m.

Driving out cost, migrating customers to channel of choice

4:15 p.m. – 5:15 p.m.

Data quality, getting it right the first time

5:15 p.m. - 5:30 p.m.

Closing remarks

5:30 p.m. - 6:30 p.m.

Open time

6:30 p.m. - 8:30 p.m.

Evening reception and dinner