Champions of Change: The Manager's Guide to Creating Sustainable Improvements in Business Processes

Notes:

This Conference program will be presented in a live on-line skills training Webinar format (Group Live-based delivery – Online due to COVID-19) using the Zoom Webinar software platform.

Speaker: Jeff Berk, CPA, consultant, trainer, author, and Loyola University Chicago Professor

CPE Credits: 8 (4 each day)

Training Overview:

Without strategies, goals, and plans leaders wonder and organizations wander. Successful leaders are intentional. They plan and execute with purpose. If you want to steer your organization in the right direction you must be conscious of its values, clear about its vision, and candid about its strengths, weaknesses, opportunities, and threats. Through organizational assessments, case studies, and other hands-on applications, this program will help you identify your organization’s values and vision, analyze its current situation, develop strategic goals, and create an action plan for achieving those goals.

Objectives

• Learn a methodology of process improvement and tools to execute it
• Compare/Contrast popular performance improvement movements (6 Sigma, ISO, Baldrige)
• Discuss critical process improvement tools and their practical application on audits
• Learn the concept of process mapping and how to apply it
• Gain knowledge on the delicate balance between risk management and best practice efficiencies
• Glean insights into performance measurement principles and project management guidelines.
• Learn how to create action plans to communicate process improvement ideas to process owners
• Understand the components of effective change management for process improvements
• Construct a process to quantify the tangible ROI on process improvements
• Discuss the 17 principles to Excellent Business Processes
• Read real-world case study examples