Terms & Conditions
Forum Cancellation and Refund policy
Cancellations must be received in writing – mail, email or fax – to Leishman Associates. Cancellations will not be deemed to be received until you have written confirmation from Leishman Associates. If you have not received acknowledgement within two business days, please contact the forum Managers – Leishman Associates on (03) 6234 7844.
If you are cancelling any or all aspects of your booking: registration and/or accommodation a tour, this can be done with one correspondence to Leishman Associates.
Cancelling your Forum Registration
Cancellations postmarked on or before, 10 June 2013, will incur a fee of 50% of the registration amount. No refunds will be made for cancellations for the workshop postmarked after 10 June 2013, however substitutions may be accepted.
Accommodation Terms & Conditions
Please book your accommodation when registering your attendance for the forum, this can be done by using the online form or by sending an email to Leishman Associates. To confirm your booking, your supplied credit card will be transferred to the hotel you have selected. The hotel may choose to charge your card with the whole amount of your room charges or one night as a deposit prior to your arrival, this will depend on the individual hotels. If you arrive 24 hours later than your indicated arrival day you may find that you have forfeited one night’s accommodation as a cancellation fee. Please note that some hotel cancellation policies may require 100% of the total booking amount to be paid for any cancelled rooms. If you would like to find out the terms and conditions of the hotel which you are staying at, please email kate@leishman-associates.com.au
If you need to cancel your accommodation booking within 45 days of your arrival date, any refund whether cash or credit card, will be subject to the hotel cancellation policy. You must contact the hotel directly for any applicable refund. Therefore no accommodation refund can be guaranteed within 45 business days of the Forum. Please note that there are surcharges on credit card transactions at most hotels; please contact your hotel directly if you wish know their individual rates.
If you alter your accommodation booking after you have checked in, please deal directly with the hotel. If you arrive 24 hours later than your indicated arrival day you may find that you have forfeited your deposit.
Late Registrations
Registrations for the TEFMA Directors Forum will close one week prior to the starting date to enable appropriate pre-Forum preparations. However, late registrations will be accepted onsite. Delegates who choose to register onsite will be required to pay for all related costs immediately, via cash, the provision of a cheque or credit card number. Receipts will be sent to the delegate concerned after the forum.
The organisers cannot guarantee that collateral, such as satchels, will be available to late registering delegates. In addition, there is a risk that social program functions may be fully subscribed. This policy has been implemented to enable a greater efficiency in the coordination necessary during the lead-up to the Forum, and to ensure the most enjoyable forum experience possible for everyone involved.
Insurance
Registration fees do not include insurance of any kind. It is strongly recommended that participants take out their own general travel insurance. It is suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expenses.
The Insurance should cover loss arising from the cancellation of the Forum by the organisers or a person’s inability to attend due to any reason whatsoever. No responsibility is taken by the Forum managers for any person not holding insurance.
Privacy Policy
General
We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you.
The Privacy Act and the IPP’s govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
We encourage you to check our website regularly for any updates to this privacy policy.
Collection
Types of Information collected
We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, other contact details and other information relevant to providing you with the services you are, or someone else you know, is seeking.
Personal information will generally be collected directly from you through the use of our standard forms, over the internet, via email or through a telephone conversation with you or through day to day business. There may, however, be some instances where personal information about you will be collected indirectly for example where it is not reasonably practicable in the circumstances to collect personal information directly from you. We will endeavour to notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Purposes of collection
The personal information that we collect and hold about you depends on your interaction with us. Generally, we will collect and hold your personal information for the purposes of:
providing services to you;
to respond to queries made by you;
to keep ourselves and you informed of the status of a conference or event you have expressed an interest in, or are attending;
providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you;
providing you with promotional information about us, our related entities and other organisations that we have affiliations with;
facilitating our internal business operations, including the fulfilment of any legal requirements;
analysing our services and customer needs with a view to developing new and/or improved services;
to monitor our website performance;
keep you up to date of our achievements, new appointments, future conferences and events.
Internet Users
If you access our website, we may collect additional personal information about you in the form of your IP address and/or domain name.
Also, our website may use cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. If you register on our web site, we will then link your cookie back to your personal information details. We use cookies to monitor usage of our web site and to create a personal record of when you visit our web site and what pages you view so that we may serve you more effectively.
Failure to provide information
If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you with the services you are seeking.
Use and Disclosure
Generally, we only use and disclose personal information about you for the purposes for which it was collected (as set out above).
Security
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
Access
You may access personal information we hold about you, upon making a written request. Leishman Associates will endeavour to acknowledge your request within 14 days of its receipt and to provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request.
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act.
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. Where practicable, we will inform any third party to whom the personal information has been disclosed that a correction has been made.
SPAM Act 2003 & Unsolicited Electronic Messages Act 2007
Leishman Associates are committed to observing its obligations under the Unsolicited Electronic Messages Act 2007. If you receive a commercial electronic message from us and you do not wish to receive any further messages of this nature from us, please follow the steps outlined in this communication for unsubscribing or email us at victoria@leishman-associates.com.au or phone +61 3 6234 7844.
