In today’s economic environment, collections departments must plan for – and respond to – changing consumer behaviors and an uptick in collections activities. Discover how to evolve and refine your collections and recovery processes to minimize the strain on call center agents, improve the customer experience and prepare for the backlog of payments, calls and inquiries in the wake of the pandemic.

 

 

Onboarding customers with or without a deposit depends on regulations, customer data, risk level and ability to pay. Gain insight into the different types of available generic and industry-specific risk scores, as well as modeled income options at the time of onboarding to ensure proper individualized treatment of all customers.