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25th Management Solutions (UK) Limited & ACTE's London T & E Forum: Data - The Foundation for Everything

 
London
30 April 2013
Grange City Hotel

 

Join the region's leading buyers and suppliers of business travel for an ACTE & MS UK Event in London. We welcome members and non-members alike.

ACTE has teamed up with the Management Solutions (UK) Ltd and formed an expert planning committee to develop an education experience that touches on the important topics for travel professionals. Together, ACTE and MS UK, encourage travel professionals to join us for a day of thoughtful discussion and networking. 

Agenda

08:30-09:30

Registration Opens
 Tea and Coffee Available
09:30-09:45
Theme and Keynote: Data - Friend or Foe?
Yael Klein, Managing Director, AirPlus International Ltd 
09:45-10:55
Session 1: Big Brother or Best Friend?

Businesses have always harnessed information and technology to achieve the highest level of profitable sales from their customers. In the digital age, airline and hotel yield management systems are becoming ever-more sophisticated, using personal data, freely attained through points cards and cookie trails, to shape price and service offerings. Would you be surprised to hear that suppliers can adjust price according the device you use to access the web? Or based on other webpages you have viewed? Travel providers can exploit personal data that could deliver a better experience for business travellers, but with what impact on corporate travel programme goals? 

Moderator:
Tom Otley, Editorial Director, Panacea Publishing

Speakers include:
Diane Bouzebiba, Managing Director, UK & Ireland, Amadeus
Peter Manby, Revenue Director, Travelodge
Christian Schindler, General Manager, UK & Ireland, Lufthansa, Austrian Airlines and Brussels Airlines
Ajaya Sodha, Chairman, GTMC
Ruth Spratt, Head of Sales for the UK, easyJet
10:55-11:15 Refreshment Break
11:15-12:25
Session 2: Using Big Data for Intelligent Sourcing

Any organisation buying corporate travel products and services on a significant scale is generating gazillions of bytes of data. Trying to corral, sift through and then make sense of where money is being spent, by whom and what value that represents for organisations is where the breakthrough is set to come. People with advanced analytical skills can share what can be learnt from Big Data: how it can be presented in different ways to achieve better outcomes through intelligent sourcing. We will explore how some of the new techniques are moving on from the concept of Big Data into delivering practical ways to apply better sourcing strategies to support travel programmes.
 
Moderator:
Tom Otley, Editorial Director, Panacea Publishing
 
Speakers include:
Keesup Choe, CEO, PI Benchmark
Roger Eccleston, Head of Strategic Projects, AirPlus International (UK)
Dr. Johannes Fuhr, Executive Member, HRS
Kerrie Henshaw-Cox, Global Programme Manager, AstraZeneca 

12:25-13:30

Lunch Break
Buffet Lunch with Networking Opportunity

13:30-13:45

Keynote: Influencing Traveller Behaviour
Suzanne Neufang, ACTE President and president, GetThere & Sabre Virtual Meeting

13:45-14:55

Session 3: Helping Travellers to do the Right Thing

When it comes to controlling costs, a company's relationship with its own travellers is arguably more important than its supplier deals. Relationships enable companies to influence both the number of trips taken and how much travellers spend while travelling. We will explore the four phases of this new kind of traveller management: planning, communication, influencing and reviewing. We'll share with you real-world examples of how Accenture, Coca-Cola, IKEA and Nokia have applied behavioural sciences to lower traveller spending.

Moderator:
Mike Toynbee, Editorial Director, Buying Business Travel

Speakers include:
Mark Payne, Travel and Office Services Manager, Santander Global Facilities
Margaret McGrath, Director Global Travel Operations, Accenture
Guy Snelgar, Director - EMEA, GetThere
Claudia Unger, Director of Research and Development , BCD Travel
14:55-15:15
Refreshment Break 
15:15-15:25 Thoughts on the Day
Greeley Koch, Executive Director, ACTE
15:25-16:25 Session 4: The 'Buyer Speakeasy'

Buyers will again dictate the agenda and speak their minds on the hot topics of the day.

Moderator:
Mike Toynbee, Editorial Director, Buying Business Travel
 
Speakers include:
Toby Guest, Global Travel Manager and ACTE UK Country Champion
16:25-18:30 Closing and Drinks Reception with Networking Opportunity