ICX19 - Card Issuer Summit


Identity & Customer Experience Summit (ICX)
Card Issuer Edition

October 1, 2019
Chicago, Illinois
Pindrop together with Discover, is hosting the Identity & Customer Experience (ICX) Summit specifically for credit issuer organizations to discuss current issues and share strategies and ideas around security and customer experience. This is also a great opportunity to network with peers. 

Tailored specifically for the credit issuers industry, the ICX Summit provides an open platform to discuss and share strategies to reduce phone fraud and it’s associated impacts, deliver a secure and frictionless customer experience, and reduce call center operation costs.

Agenda topics include:
  • New Account Fraud/Synthetic Fraud Trends

  • Omni-channel fraud (online, phone, mobile app etc.)

  • Best Practices when launching new business

  • Credential Stuffing and Fraud in the IVR


Visit the agenda tab for a full description of sessions and content as well as the hotel and contact tabs for more information.

We look forward to seeing you in Chicago, IL in October!