5:00 pm - 5:05 pm   CDT   Welcome AGD2020 Virtual Annual Meeting

5:05 pm - 6:05 pm  CDT    Don't Worry about "Wowing" Your New Patient Focus Instead on Excellent Customer Service!

Speaker: Rhonda Savage, DDS, CSP

Moderator: Anne C. Lyon, DDS, FAGD  

Subject code: 550 - Practice Management, 1 Credit

 

Course Description:

Customer service is everything you do in your practice. It’s you and your team’s verbal skills, your business systems, facility, compassion and clinical skills. Don't strive to hire a “rock star” receptionist when all of your people can be rock stars. This day will be a fun, fast-paced informative program that will discuss what patients want. Attendees will take home information to tweak their practices and refine their systems.

 

Sponsored on behalf of:

 

6:10 pm - 6:25 pm CDT     Mini Session - AGD 2021; Self- Instruction: AGD2020 Webinars; Fellowship / Mastership

 

6:30 pm - 8:30 pm CDT   Expedited Excellence: What’s New That Can Make You Faster & Better

Speaker: Joshua A. Austin, DDS, MAGD

Moderator: William S. Nantz, DDS, MAGD

Subject code: 250 - Operative (Restorative) Dentistry, 2 Credits

 

Course Description:

This session will discuss current trends in dental materials and technologies, exploring how materials have changed and evolved in recent years and how that affects your procedures and practice. Attendees will discuss when the newest technologies and materials are appropriate for your patients and how they can also save you time.

 

Sponsored on behalf of: