The conference Steering Committee - a talented and experienced group of your travel peers - has provided direction and guidance to ensure that the educational content reflects the most important and relevant topics for travel professionals.
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Global Travel Management
Travel professionals will immerse themselves in Brazil, China, and India as local market experts explain regional insights and nuances for managing travel in these diverse and emerging markets.
- Leveraging Cultural Intelligence
- Spotlight on Brazil
- Spotlight on the Middle East & Africa
- Spotlight on India
Industry Issues That Matter
These sessions will address the industry's critical conversations and their impact on the future of travel management, including:
These sessions will address the industry's critical conversations and their impact on the future of travel management, including:
- How to Apply Behavioral Economics to Achieve Greater Compliance
- Managed Travel 2020: The Changing of the Guard?
- Smart Data: Converting Big Data into Travel Insights
- What's Trending in Business Travel?
Industry Deep Dives
Attendees will participate in deep-dive, industry-specific discussions, including:
Attendees will participate in deep-dive, industry-specific discussions, including:
- Find New Cost Savings in Secondary Spend Categories
- Selling Duty of Care to the C-Suite and Your Travelers
Keynote Conversations
Experts in their field will deliver keynote-worthy discussions on a smaller stage that is more conducive to audience interaction.
Experts in their field will deliver keynote-worthy discussions on a smaller stage that is more conducive to audience interaction.
Leadership Track for Travel Professionals
Business and communications experts will provide mini-leadership workshops on key topics of importance to travel professionals, including:
Business and communications experts will provide mini-leadership workshops on key topics of importance to travel professionals, including:
- Do You Have the Competencies Needed to be a Future Travel Leader?
- How to Deal With Change
- How to Manage Your Energy Capital
- How to Manage Virtual Teams
Mobile App Pavilion
In ACTE's self-service Mobile App Pavilion, attendees can swipe, tap, and touch a variety of popular apps for expense management, flight assistance, ground transportation, itinerary management, travel bookings, and more.
Your Open Space
ACTE will create an Open Space, facilitator-led environment where attendees can connect, collaborate and create solutions around common interests and challenges. Attendees will choose the topics for discussion and collaborate with like-interested peers in this participant-driven session.
In ACTE's self-service Mobile App Pavilion, attendees can swipe, tap, and touch a variety of popular apps for expense management, flight assistance, ground transportation, itinerary management, travel bookings, and more.
Your Open Space
ACTE will create an Open Space, facilitator-led environment where attendees can connect, collaborate and create solutions around common interests and challenges. Attendees will choose the topics for discussion and collaborate with like-interested peers in this participant-driven session.
- Connect about Globalization
- Connect by Program Maturity
- Connect for Strategic Meetings Management
- World Café Open Space for Corporate Buyers and Travel Managers
See below for more details about each of these sessions.
PRE-CONFERENCE OPPORTUNITIES
How to Navigate the World of Global Travel Management
Sunday, April 21 | 1:30pm-3:30pm
Are you new to the travel industry? Are you a procurement professional who is newly managing the travel category? This 2-hour workshop is designed to explain the complex world of global travel management to industry newcomers. Seasoned travel professionals will lead an interactive discussion to:
PRE-CONFERENCE OPPORTUNITIES
How to Navigate the World of Global Travel Management
Sunday, April 21 | 1:30pm-3:30pm
Are you new to the travel industry? Are you a procurement professional who is newly managing the travel category? This 2-hour workshop is designed to explain the complex world of global travel management to industry newcomers. Seasoned travel professionals will lead an interactive discussion to:
- Clarify the roles, interests, and revenue streams for key industry stakeholders
- Talk the talk with industry acronyms and travel-specific references
- Follow the end-to-end flow of the travel transaction – from content through reporting
- Understand the complexities of the industry’s biggest challenge
Facilitated by:
Dan Maschoff, Global Category Director, Travel & Entertainment, Accenture Procurement BPO
With assistance from:
Scot Green, Director, Strategic Procurement, IMP Group Limited
Andy Tellers, Commodity Manager, Travel, NCR Corporation
The fee to participate in this workshop ONLY, which will be held on Sunday, April 21, 1:30-3:30 p.m., is $270 for non-members and $199 for members. **To attend the workshop IN ADDITION TO the conference, please click here to register for the full conference. Then select the 'Talking Travel Workshop' under Options. To register for ONLY this workshop, please click here.
New Member/First Time Attendee Welcome Reception
Sunday, April 21 | 4:15pm-5:15pm
If this is your first time attending the conference or if you are a new member, hear from ACTE leaders and past attendees on how to get the most value from your time at the conference.
Sunday, April 21 | 4:15pm-5:15pm
If this is your first time attending the conference or if you are a new member, hear from ACTE leaders and past attendees on how to get the most value from your time at the conference.
Travel professionals will immerse themselves in Brazil, Middle East and India as local market experts explain regional insights and nuances for managing travel in these diverse and emerging markets.
Leveraging Cultural Intelligence
Monday, April 22, 2013 | 11:30am-12:30pm
Successful global travel professionals need to be proficient in understanding and managing the diverse patchwork of behaviors and beliefs that contribute to cultural identity. Led by a leading cultural intelligence expert, this session will help you to recognize and appreciate the cultural nuances that make up our global industry, and use that cultural understanding to work more effectively with colleagues and clients around the world.
Presented By:
Terri Morrison, Author, Kiss, Bow or Shake Hands Series
Compliments of:
Spotlight on the Middle East & Africa
Monday, April 22, 2013 | 3:15pm-4:15pm
Travel professionals will immerse themselves in the Middle East and Africa as local market experts explain regional insights and cultural nuances for managing travel in this uniquely diverse market. Topics of discussion will address: the availability of inventory, risk management, service models and expectations, staffing realities, travel payment & settlement practices, visa complications, and more.
Moderated By:
Terri Morrison, Author, Kiss, Bow or Shake Hands Series
With contributions from:
Michelle Thompson, Senior Manager, Indirect Spend, PepsiCo International
Michelle Thompson, Senior Manager, Indirect Spend, PepsiCo International
Ewan Cameron, CEO, Lonrho Hotels
Volker Huber, President Americas, Asia Pacific & Global Sales at AirPlus International
Matthias Schmid, Vice President Sales USA, Emirates
Compliments of:
Spotlight on India
Tuesday, April 23, 2013 | 11:45am-12:45pm
Travel professionals will immerse themselves in India as local market experts explain regional insights and cultural nuances for managing travel in this uniquely diverse market. Topics of discussion will address: the emergence of self-booking tools, the ground transportation landscape, hotel programs for second-tier cities, the state of the aviation industry, staffing realities, visa challenges, and more.
Moderated By:
Terri Morrison, Author, Kiss, Bow or Shake Hand
With Contributions From:
Ashish Kishore, Country Head - HRG dnata
Ashish Kishore, Country Head - HRG dnata
Aditya Loomba, Director, ECOS (India) Mobility & Hospitality Pvt Ltd
Margaret McGrath, Director Global Travel Operations, Accenture Workplace Solutions
Tuesday, April 23, 2013 | 2:15pm-3:15pm
Travel professionals will immerse themselves in Brazil as local market experts explain regional insights and cultural nuances for managing travel in this uniquely diverse market, which is the hub for LATAM travel management. Topics of discussion will address: access to local content, the emergence of self-booking tools, the evolution of travel policy, the influence of intra-Brazil travel, payment & settlement solutions, staffing realities, and more.
Moderated By:
Terri Morrison, Author, Kiss, Bow or Shake Hand
With contributions from:
Daisy De Marco, Executive Director - Corporate Travel, Grupo Alatur
Rodolfo Silva, Managing Director, Latin America, GetThere
Manoel Suhet, Sales VP USA, Canada and the Caribbean, Latam Airlines Group
Compliments of:
Patterned after the television reality shows Dragon's Den and Shark Tank, industry provocateurs will aspire to impress the audience and the judges with their prescient predictions about the future state of travel management. What are the most likely scenarios and what must travel professionals do now to prepare?
Shark Tank Presenters Include:
José (Chema) Alvarado, Director Sales, oneworld Alliance
Michael Jacques, Vice President Business Development – Travel, EXL Service
Tom Wilkinson, Vice President, GDSX
Austin Klein, Product Manager for Travel & Expense, Runzheimer International
Evan Konwiser, Consultant/ Founder, FlightCaster
Compliments of:
What's Trending in Business Travel?
Monday, April 22, 2013 | 3:15pm-4:15pm
Monday, April 22, 2013 | 3:15pm-4:15pm
Uniquely positioned industry observers will stir the pot as they candidly share their insights and opinions about what's trending and why. Then, in the spirit of historic Town Hall meetings, the soapbox moves to the audience for an open exchange of ideas and questions.
Moderator:
Greg Lindsay, Journalist & Author
Panelists Include:
Rafat Ali, Founder & CEO, Skift
Gene Quinn, CEO and Co-founder, Tnooz
Compliments of:
How to Apply Behavioral Economics to Achieve Greater Compliance
Tuesday, April 23, 2013 | 11:45am-12:45pm
During this interactive workshop, attendees will be introduced to some curious human tendencies, such as in-the-moment decision making and our over-reliance on relative comparisons. The facilitators will introduce an enlightening interactive exercise that provides real-life choices to demonstrate the impact of these tendencies, and to illustrate how to leverage them to the benefit of your travel program.
By the end of the session, attendees will know how to apply behavioral economics to:
- Better understand traveler needs and behaviors
- Refine travel policy
- Redefine select preferred supplier programs
- Negotiate with preferred suppliers
Presented By:
David Coppens, Senior Vice President- Performance Solutions, BCD Travel
Kathy Bedell, Senior Vice President, BCD Travel
Kathy Bedell, Senior Vice President, BCD Travel
Tuesday, April 23, 2013 | 2:15pm-3:15pm
In the words of fellow travel professionals, "Big Data sucks. Now, what are we going to do about it?” This PowerPoint-free session is your platform for an edgy, honest, open conversation about the state of data in the travel industry. How do we move from Big Data to Smart Data? What data is game-changing for travel, and where will it come from? What lessons can we learn from companies that have solved data dilemmas? Join data experts to uncover the transformative insights from data that are finally within our grasp.
Moderated by:
Evan Konwiser, Co-Founder, Flightcaster & Independent Consultant
With contributions from:
Christa Degnan Manning, Director, Research & Media, American Express Business Travel
Susan Hopley, CEO & Founder, The Data Exchange
Evan Konwiser, Co-Founder, Flightcaster & Independent Consultant
With contributions from:
Christa Degnan Manning, Director, Research & Media, American Express Business Travel
Susan Hopley, CEO & Founder, The Data Exchange
Compliments of:
INDUSTRY DEEP DIVES
Attendees will participate in deep-dive, industry-specific discussions.
Find New Cost Savings in Secondary Spend Categories
Monday, April 22, 2013 | 11:30am-12:30pm
Hear firsthand from three early adopters as they describe their forays into managing secondary spend categories: dining programs, ground transportation, and traveler connectivity. Travel managers will briefly explain how to get started, the pitfalls to avoid, and the next steps they are taking to uncover new cost savings in previously unmanaged categories.
Then, the audience will have the opportunity to pose questions to providers of solutions for managing secondary spend categories. Hear about the services and technologies available to help rein in traditionally untracked expenses.
Presenters include:
Steven Mandelbaum, Vice President, Information Systems, The Advisory Board Company
Miriam Moscovici, Director, Emerging Technologies, BCD Travel
Steven Schoen, Director, Mobility Services, Siemens Corporation
Steven Mandelbaum, Vice President, Information Systems, The Advisory Board Company
Miriam Moscovici, Director, Emerging Technologies, BCD Travel
Steven Schoen, Director, Mobility Services, Siemens Corporation
Who Cares? Selling Duty of Care to the C-Suite and Your Travelers
Monday, April 22, 2013 | 3:15pm-4:15pm
Monday, April 22, 2013 | 3:15pm-4:15pm
Do you need help developing a duty of care framework to present to senior leaders? How can you align regional leaders on a global level? Do your travelers - especially those traveling to high-risk locations - understand duty of care responsibilities? During this expert-led discussion, you will build a personalized duty of care framework, which includes critical communications strategies to gain buy-in from your C-suite and your travelers.
Presenters:
Tim Daniel, Group Executive Vice President, International SOS
Jamie Slagh, Global Travel Manager, Steelcase Inc.
Compliments of:
Strategic Traveler Communications
Monday, April 22, 2013 | 11:30am-12:30pm
Monday, April 22, 2013 | 11:30am-12:30pm
Today's diverse workplace includes employees who represent a broad range of ages, colleagues from across the globe with vastly different communication preferences, and even corporate cultures that dictate certain communication styles. This hands-on workshop will be led by a corporate communications expert who will recommend strategies, techniques, and technologies to make sure your messaging resonates with your audience.
Presented By:
Will Tate, Senior Vice President, Management Alternatives
Digital Disruption: Unleashing the Next Wave of Innovation
Monday, April 22, 2013 | 3:15pm-4:15pm
Monday, April 22, 2013 | 3:15pm-4:15pm
Three sources of digital power have unleashed disruptive forces that will completely alter business as we know it:
1. The prevalence of free tools and services;
2. The rise of digital platforms; and
3. The rapidly increasing class of digital consumers.
The only way to compete is to evolve. The only way to survive is to become a digital disruptor. It’s not just a short-term strategy, it’s the new way to do business, and James McQuivey has been teaching people how to navigate this new world for over a decade. Join James as he shares those insights with the ACTE audience in New York.
2. The rise of digital platforms; and
3. The rapidly increasing class of digital consumers.
The only way to compete is to evolve. The only way to survive is to become a digital disruptor. It’s not just a short-term strategy, it’s the new way to do business, and James McQuivey has been teaching people how to navigate this new world for over a decade. Join James as he shares those insights with the ACTE audience in New York.
Interested in an online discussion with the author? Read James’ book Digital Disruption: Unleashing the Next Wave of Innovation and RSVP for more information.
Presented By:
Dr. James McQuivey, Researcher, Forrester Research, Author of Digital Disruption: Unleashing the Next Wave of Innovation
Compliments of:
Do You Have the Competencies Needed to be a Future Travel Leader?
Monday, April 22, 2013 | 11:30am-12:30pm
Maura Geertsma, Senior Vice President, Sales – EMEA, BCD Travel
Monday, April 22, 2013 | 11:30am-12:30pm
What core competencies will be required for travel professionals to succeed in a future that is fast changing, knowledge intensive and increasingly global? Join your peers to prioritize and discuss the competencies needed, and the anticipated talent gaps companies will need to fill. You will leave this session with your own personal assessment of competencies to develop to remain competitive among your peers in the travel industry.
With Contributions From:
Serge Bacchus, Secretary General, AFTM & Contract Manager, Unisys
Geert Behets, President, BATM and Director, Global Travel & Fleet Management, Global Purchasing Travel, Fleet & MICE, UCB PharmaMaura Geertsma, Senior Vice President, Sales – EMEA, BCD Travel
Frank Morogiello, Partner, Heidrick & Struggles
Augusto Pardo, Founder & Honorary President, Spanish Business Travel Manager Association (AEGVE)
Marc Zuber, Group Procurement Manager, Nestlé
In partnership with:
Managing Virtual Teams
Monday, April 22, 2013 | 3:15pm-4:15pm
In an increasingly digital workplace, more leaders are managing teams spread around the world. This evolution in management structure requires new skills to elicit the best performance from the members of your team. A virtual teams expert will help the audience identify the strategies needed to build and coach virtual teams that work collaboratively and communicate effectively.
Presented By:
Yael Sara Zofi Founder and CEO of AIM Strategies, and Author of: A Manager’s Guide to Virtual Teams
Compliments of:
Chaos or Carpe Diem? How to Deal With Change
Tuesday, April 23, 2013 | 11:45am-12:45pm
Tuesday, April 23, 2013 | 11:45am-12:45pm
In this lively, interactive session, Andrée Jette - an ACTE favorite and Canada's best French female speaker for three years in a row - will introduce new stress management tools based on neurobiological principles to explain how the brain perceives and responds to change. Andrée will demonstrate how attendees can leverage attitude to easily manage a major change, and rely on cooperation and creativity to move from chaos to carpe diem.
Facilitated By:
Andree Jette, President, Vision 360 How to Manage Your Energy Capital
Tuesday, April 23, 2013 | 2:15pm-3:15pm
Do you finish your day drained of energy? Are your responsibilities dragging you down? Do you feel a need to change your lifestyle, location or work? Back by popular demand, Andrée Jette - named Canada's best French female speaker three years in a row - will help you understand your personal energy capital and provide you with Energy Management tools needed to balance your day.
Facilitated By:
Andree Jette, President, Vision 360
MOBILE APP PAVILION
Tuesday, April 23, 2013
11:45am-12:45pm & 2:15pm-3:15pm
What apps are your travelers’ favorites? What apps do you recommend to travelers? In ACTE's self-service Mobile App Pavilion, attendees can swipe, tap, and touch a variety of popular apps for expense management, flight assistance, ground transportation, itinerary management, travel bookings, and more.
Do you have an app you want to demo in the Pavilion? Do you want to propose an app to include? Email wkulesz@acte.org for more information.
YOUR OPEN SPACE
ACTE will create an Open Space, facilitator-led environment where attendees can connect, collaborate and create solutions around common interests and challenges. Attendees will choose the topics for discussion and collaborate with like-interested peers in this participant-driven session.
Open Space to Connect by Program Maturity
Monday, April 22, 2013 | 11:30am-12:30pm
Attendees will engage in purposeful dialogue with fellow travel professionals who face similar challenges based on the maturity of their travel programs. Topics of discussion are identified real-time by attendees in the room, and may include: finding new savings opportunities, leveraging Big Data opportunities, managing gamified travelers, tackling content fragmentation, and more.
Facilitated by:
Meredith Martini, Founder, PlayWorks Group
With assistance from:
Pamela Aberg, Director, Travel Services, Sony Pictures Entertainment
Michael Flueck, Global Category Leader, Travel & MICE, ABB Management Services, Ltd.
Pamela Aberg, Director, Travel Services, Sony Pictures Entertainment
Michael Flueck, Global Category Leader, Travel & MICE, ABB Management Services, Ltd.
Monday, April 22, 2013 | 3:15pm-4:15pm
Attendees will connect with fellow travel professionals who are integrating travel and meetings management. Topics of discussion are identified real-time by attendees in the room, and may include: identifying ancillary contract opportunities, developing a global SMM program, impacting the attendee experience with technology, leveraging transient and meeting rates, mining data to identify savings, outsourcing planning and sourcing functions, and more.
Facilitated by:
Meredith Martini, Founder, PlayWorks Group
With assistance from:
Kimberly Kaye, Director, Global Travel, Coach
Kimberly Kaye, Director, Global Travel, Coach
An Open Space to Connect about Globalization
Tuesday, April 23, 2013 | 11:45am-12:45pm
Attendees will collaborate with fellow travel professionals who are working through the global versus glocal conundrum. Topics of discussion are identified real-time by attendees in the room, and may focus on consolidation decisions, staffing resources, travel policies, and more.
Facilitated by:
Meredith Martini, Founder, PlayWorks Group
With assistance from:
Ludovic Ciannarella, Head of Global Sales and Account Management at AirPlus International
Kurt Knackstedt, Global Category Lead, Travel & Expense Management, Rio Tinto
Ludovic Ciannarella, Head of Global Sales and Account Management at AirPlus International
Kurt Knackstedt, Global Category Lead, Travel & Expense Management, Rio Tinto
World Café Open Space for Corporate Buyers and Travel Managers
Tuesday, April 23, 2013 | 2:15pm-3:15pm
Karen Willsteed, Corporate Travel, Contract Performance Manager – Americas, Shell Canada Limited
The World Café Open Space provides an engaging environment exclusively for corporate buyers and travel managers. Using Open Space principles, introduced by a professional facilitator, you will join your peers from around the globe to engage in purposeful dialogue around topics of interest to you and your peers.
Facilitated by:
Meredith Martini, Founder, PlayWorks Group
With Assistance from:
Lori O'Connell, US Travel, Meeting & Event Services Leader, PwCKaren Willsteed, Corporate Travel, Contract Performance Manager – Americas, Shell Canada Limited
