PSATS' 2020 Annual Educational Conference and Exhibit Show
 

 

PSATS Educational Conference and Exhibit Show FAQ 
 
You’ve got questions? We’ve got answers.

Here are some of the most frequently asked questions(FAQ's) asked by attendees about the PSATS Educational Conference and Exhibit Show.

When & Where

  • Where is the conference held?
  • When does the conference begin?
    • The official start of the conference is Sunday, May 3, at noon. A few workshops take place on Saturday, May 2, which can be found at learn.psats.org.
  • Who attends this conference?
    • Attendees include township board members, secretaries, treasurers, managers, roadmasters, emergency management coordinators, public works employees, solicitors, engineers, planners, zoning/building code officials, and other township employees. Spouses/guests are also welcome.
  • When is conference check-in?
    • Conference check-in begins on Sunday morning at 10 a.m. at the Hershey Lodge.
  • Where is the check-in?
    • The conference check-in is in the Chocolate Lobby of the Hershey Lodge. Exhibitor check-in is located in the Great American Lobby across from the main entrance to the Great American Hall. See the map for more details. 

Registration

  • When do I get my registration materials?
    • Attendees should have received their materials in December; however, they are also available online at conference.psats.org
  • When does conference registration open?
    • The conference registration and hotel reservation system opens on Tuesday, January 14, at 9 a.m. To register, visit the conference homepage at conference.psats.org 
  • Can I register for the conference online?
  • How do I register for conference?
    • Visit conference.psats.org and click on the red “Register Here” button in the lower left corner of the page. Select your registration category and proceed. 
  • How do I access a copy of the invoice? 
    • A copy of the registration invoice may be retrieved by the primary participant (in most cases, the first to register) logging into the reservation system to modify their registration. A button has been placed in the left corner to access the invoice. Directions to login to modify a registration were included in the registration confirmation email you received. 

Workshops

  • Do I have to “pre-select" workshops?
    • There is no “preselection” of workshops, you can create a personal agenda for yourself of desired workshops on the conference mobile app.
  • Is there a pre-registration for conference workshops?
    • While there is no pre-registration for conference workshops; however, affiliate association seminars and other events require a separate registration. Those courses can be found at learn.psats.org 
  • Where do I find a list of workshops?
    • Multiple locations:
      • conference.psats.org
      • The conference mobile app (available February 1)
      • Pa. Township News (center spread January-April)
      • The conference program book and schedule-at-a-glance (at the conference)
  • Will I receive any workshop materials?
    • Yes. Attendees will receive workshop presentation handouts at the workshops. Presentations will also be available on the conference mobile app in advance.
  • Where are workshops held?
    • Workshops are located at various locations in the Hershey Lodge, including the Chocolate Ballroom, Cocoa Suites, Cocoa Terrace, Confection Hall, and Tower Suites. See the map for more information. 
  • Do workshop topics repeat?
    • Yes. The Population Roundtables are scheduled for two afternoons again Monday and Tuesday, and a few other workshops will repeat. Consult the program book at the conference for those that repeat.
  • What time do workshops begin/end each day?
    • Monday:
      • 10:45 - 11:55 a.m.
      • 1:15 - 2:25 p.m.
      • 2:45 - 3:55 p.m.
      • 4:15 - 5:25 p.m. (Population Committee Roundtables)
    • Tuesday:
      • 1:15 - 2:25 p.m.
      • 2:45 - 3:55 p.m.
      • 4:15 - 5:25 p.m. (Population Committee Roundtables)

Exhibit Show

  • What does the exhibit show consist of?
    • The PSATS Exhibit Show is the largest municipal exhibit show in Pennsylvania with close to 300 exhibits both inside and outside. Vendors include those who sell various products to municipalities, as well as state and federal agencies that have information and assistance to share with townships.
  • When is the exhibit hall open?
    • Sunday: Noon - 5:00 p.m.
    • Monday: 7:30 a.m. - 4 p.m.
    • Tuesday: 7:30 a.m. - 1:30 p.m.
  • How do I find a specific exhibitor?
    • The conference program book contains both alphabetical and categorical lists of exhibitors with their booth number(s). The exhibitors are also listed on the mobile app.
  • Where are the exhibits located?
    • The indoor exhibits are located in the Great American Hall, the Great American lobby, and the Chocolate lobby. The outdoor exhibits can be accessed from the indoor hall through a giant walkway that will be open during most of the show, weather permitting.
  • Are there any available food/beverages options in the exhibit hall?
    • Water coolers are available throughout the hall. We also host a Delegate/Exhibitor Breakfast mixer on Monday and Tuesday mornings starting at 7:30.

General Session

  • What is the “general session”?
    • The general session is the “kick off” event each morning Monday through Wednesday of the conference. The general sessions feature guest speakers, the business session, an awards ceremony one day, and important announcements,
  • What time is the general session each day?
    • Monday: 8:30 a.m. - 10:30 a.m.
    • Tuesday: 8:30 a.m. - noon
    • Wednesday: 8:30 a.m. - noon
  • Where is the general session?
    • The general session is held in the Chocolate Ballroom at the Hershey Lodge.
  • Do I get to vote on resolutions?
    • Only voting delegates can vote on resolutions, and each township may appoint a voting delegate. However everyone can attend the voting session.
  • What are punctuality prizes?
    • Punctuality prizes are given out to the attendees who attend the general sessions each morning. Each morning, you should fill out that day’s punctuality card, which is located in the back of the program book, and drop it in the "Punctuality Prize" boxes at the ballroom doors, which are manned by the sergeants-at-arms.
  • Who can attend the general session?
    • Anyone registered for the conference may attend the general session.

First-Time Attendees

  • Is there an orientation for first-time attendees?
    • Before the conference, PSATS hosts a free webinar for first timers to give them an overview of what to expect at the conference. The webinar is scheduled for 10 a.m. and 1 p.m. on April 8. You can sign up for the webinar on the PSATS Conference website. Click on First Timers Webinar in the blue box on the lower left side of the page. At the conference, PSATS will also be hosting a First Timers Meet & Greet on Sunday evening at 5:30 p.m.
  • How do I find other first-time attendees?
    • First-time attendees have a distinctive “bee” logo on their name badge, symbolic of a “new-bee”.
  • Is there a program to help first timers learn more about the conference, PSATS, and township government?
    • There is! The Mentor-Mentee Program links veteran township officials with first-time attendees to enhance their conference experience. See the Additional Conference Information booklet to learn more about this program.
  • If I have a question during the conference, where do I go for help?
    • You would go to the Conference Information Desk in the Chocolate Lobby. PSATS staff will be there to help you.
  • Is there a map of the Lodge and surrounding area?
    • You will find a diagram of the Hershey Lodge and a map of the Hershey area in your program book and Schedule-at-a-Glance and on the mobile app.

Conference Events/Networking

  • What networking events are available at the conference?
    • There are many networking events at the conference where you can meet and talk to your peers, including the Grassroots Lobbying Reception, First Timers Reception, and Welcome Reception, all on Sunday; the Legislative Reception and dessert reception, both on Monday evening; and the Secretaries-Managers Thank-You Luncheon and the evening entertainment on Tuesday. See a full list of events in the Additional Conference Information booklet, on the conference mobile app, or in the program book.
  • Are these events free or do I need a ticket?
  • Is there a location at the Lodge where I can network with others?
    • Anywhere during conference is a perfect opportunity to network with your fellow delegates, but we do have a Member Lounge, located in Cocoa 1 and Cocoa Terrace, where you can meet others, relax, grab a snack, and purchase PSATS logo items.
  • If I meet someone during the conference that I want to follow up with, where can I find their information?
    • All attendees, exhibitors, sponsors, and speakers are listed on the mobile app.

Lodging/Buses/Parking

  • When do the shuttles run?
    • We do have a free shuttle service running between the Hershey Lodge, other hotels, and the Giant Center.
      • Times for the hotel shuttles are:
        • Sunday: Noon - 10 p.m.
        • Monday: 7 a.m. - 10 p.m.
        • Tuesday: 7 a.m. - 11 p.m.
      • Times for Giant Center shuttle are:
        • Sunday – NO GIANT SHUTTLE SERVICE
        • Monday: 7:00 a.m. - 10:00 p.m.
        • Tuesday 7:00 a.m. - 11:00 p.m.
  • What hotels/locations do the buses serve?
  • How can I track the shuttles?
    • A GPS tracking system provided by one of the conference sponsors can be viewed on a monitor in the Chocolate Lobby vestibule, as well as online through the conference mobile app.
  • Where do I park?
    • Parking at the Hershey Lodge Sunday through Tuesday is limited due to the sheer volume of conference attendees staying at the Lodge, plus the space consumed by the outdoor exhibitors. We suggest parking at your hotel and taking our shuttle buses to the Hershey Lodge.
  • Is there a special hotel rate for attendees at the hotels other than the Lodge?
    • Yes, PSATS negotiated a special PSATS rate at all participating hotels, which varies from hotel to hotel. However, you must reserve rooms through PSATS. If you try calling the hotel for a room, the hotel will direct you to PSATS. See the next bullet for details.
  • How do I make a hotel reservation?
    • Reservations must be made online through the PSATS room reservation system. For assistance, call the Hotel Reservation Help Desk at (717) 763-0930, ext. 190.
      • Reservation Help Desk Hours:
        • January 14: 9 a.m. - 4:30 p.m.
        • January 15 – May 1: 8:30 a.m. - 4:30 p.m.
  • How do I cancel a hotel reservation?
    • To cancel a hotel reservation, please call PSATS at (717) 763-0930, ext. 189. Do NOT call the hotel.

Technology/Mobile App

  • Is there a conference mobile app?
    • Yes. You can download the app on mobile devices (both Apple and Android) or access it on desktop at confmobile.psats.org beginning February 1. For more details on how to use the app, PSATS will have mobile app tutorial videos available once the app is up and running.
  • Does the Hershey Lodge have free WiFi?
    • The Lodge does have free WiFi available for attendees and exhibitors. A password for accessing the service will be listed on the BACK of your name badge.
  • Will there be places at the Lodge with computers that I can access?
    • Computers and printers will be available in the conference store and lounge, located in Cocoa 1 and Cocoa Terrace.
  • How do I access the shuttle bus app?
    • Through the conference mobile app.
  • When can I access the mobile app?
    • The conference mobile app will go live on February 1, and more information will be added as it becomes available up to and during the conference.
  • How do I access the mobile app?
    • Download the app through the Apple App Store, Google Play Store, or online at confmobile.psats.org. PSATS will be sending instructions to all attendees on how to do this.

Miscellaneous

  • Are meals included in the conference registration fee?
    • Meals are not included; however, there are various meal options available in and around the Hershey Lodge so plan accordingly. A number of nearby restaurants offer discounts to conference-goers that will be listed in the program book.
  • What should I pack to wear during the conference?
    • Whatever you feel comfortable in! We do suggest, however, that you bring comfortable walking shoes and a light jacket/sweater since the Lodge air conditioning will be running at times.
  • Are there things for my family to do at the Hershey Lodge or in Hershey?
    • A list of nearby attractions is available on page 6 of the Conference Delegate promotional booklet. The Lodge also has the Water Works waterpark. HersheyPark will be open on May 2 and 3!