Mastercard Academy

MasterCom & dispute resolution enhancements

5 February 2019, Waterloo

This seminar is designed to help you get ready for the migration to the new MasterCom platform, from both a technical and operational perspective. We’ll step through the key considerations for implementation, looking at the options available (either using the new MasterCom Claims Manager user interface or the API solution) and how to plan your migration.

We will look in detail at the new tool, helping you to understand and navigate the new user interface. We’ll take a closer look at the resulting changes in the process flows, such as to clearing and reconciliation processes. Finally, we’ll step through the changes to relevant amendments to dispute resolution rules.

You will leave the seminar with a better understanding of the options available to you to implement MasterCom Claims Manager, how to reconcile disputed transaction, the impact of the dispute resolution changes as well as being aware of how to find additional information to support the operational and technical migration to the new tool.

Please note that the early bird fee is valid until the 15th January 2019.

Available via Open seminar Open

On Demand OD
Duration 1 day
Of interest to Issuer - Acquirer - Processor
Level Learn more
Profile Chargebacks, operations, software development, business and software analysts

Venue info:

Mastercard Office
Chaussee de Tervuren 198A
1410 Waterloo, Belgium

  • MasterCom claim manager and MasterCom API solutions review
  • Implementation and migration considerations
  • Analysis of current and new reconciliation flows
  • MasterCom documentation & specifications
  • Relevant Dispute resolution rules changes
  • Key milestones
  • How to gain further support and information