Wednesday, November 28, 2018
7:30 p.m. CST

Creating the Ideal Service Culture: Lessons from Disney
and the Ritz 

Presented by Amy Morgan

Members: $75     Members' Staff: $75     Student Members: $37.50       Non-members: $125
Subject Code: 550 - Practice Management   Credits: 1.5

In order to create a customer-service oriented, continuously improving practice it is essential that you create the culture that embraces these principles of great service taught by the best service leaders. Taking lessons from the gold standard customer service organizations, Amy Morgan will help you and your team set the foundation for success that will help you in today’s competitive environment.  

Learning Objectives:

  •  Invest and empower the team (Your internal customer)
  •  Surprise and delight your patients (Your external customer)
  •  Make you well known and well thought of in your community!