Wednesday, November 28, 2018 7:30 p.m. CST Creating the Ideal Service Culture: Lessons from Disney and the Ritz Presented by Amy Morgan |
Members: $75 Members' Staff: $75 Student Members: $37.50 Non-members: $125
Subject Code: 550 - Practice Management Credits: 1.5
In order to create a
customer-service oriented, continuously improving practice it is essential that
you create the culture that embraces these principles of great service taught
by the best service leaders. Taking lessons from the gold standard customer service
organizations, Amy Morgan will help you and your team set the foundation for
success that will help you in today’s competitive environment.
Learning Objectives:
- Invest and empower the team (Your internal customer)
- Surprise and delight your patients (Your external customer)
- Make you well known and well thought of in your community!