Virtual Live Stream Sessions

General Session: Staying Relevant in an Ever-Changing World, Sponsored by Comcast Business
Speaker: Anat Baron, CEO, Stashwall, Inc.

The pace of change is accelerating exponentially. How do you stay ahead of the curve and avoid becoming a dinosaur? Anat Baron helps you view change as your organization’s greatest opportunity. She reviews the five biggest challenges we face today: 1) technology adoption, 2) the new consumer, 3) the multigenerational workplace, 4) the battle for attention and 5) disruption everywhere and provides strategies for adapting to this new world by creating a point of difference and keeping customers and employees engaged. With a call to redefine innovation from the inside out, transform the customer experience, and focus on engagement and collaboration, Anat Baron provides an action plan for embracing change and remaining relevant (for now).


9:30 a.m. – 10:45 a.m.
Concurrent Sessions

Knowing your News Feed: Understanding the Role of Facebook in Preventing Fake News

Track: Marketing
Speaker: Ulrick Casseus, Public Policy Manager, Facebook

Facebook is about connecting you to the people who matter most. And discussing the news can be one way to start a meaningful conversation with friends or family. It’s why helping to ensure that you get accurate information on Facebook is so important. This session will discuss two new changes Facebook has implemented to fight against fake news. More information is available here.

9:30 a.m. – 10:45 a.m.

The New Tax Law: Its Impact on Nonprofits and Goodwill

Track: Finance

Speaker: Kathleen Moseley, Senior Manager, Tax-Exempt Organizations

Please join us for a discussion of the new tax law, including its impact on the nonprofit sector. We will expose participants to important parts of the new tax law, including potential impacts on contribution, fundraising and popular financing vehicles including bond financing. Additionally, this discussion will help attendees understand the potential impact these changes may have on their local Goodwill organizations.

CPE Eligible (Program Level: Basic; Recommended Credits: 1.5 CPE; Prerequisites: None; Advance Preparation: None; Field of Study: Specialized Knowledge; Delivery Method: Group Live)

11:00 a.m. – 12:15 p.m.

Concurrent Sessions

Why Goodwill Bottom Lines are Continuing to Shrink and How You Can Mitigate by Optimizing Your DGR

Track: Donated Goods Retail 
Speaker: Jim Martin, President and CEO, and Joy Murphy, Vice President of Donated Goods Retail, Goodwill Industries of Lane and South Coast Counties

Over the last four years, the number of Goodwill organizations that operate in the red has increased from 8 to 61, and the overall Goodwill expense-to-revenue (E/R) ratio increased from 92.67 to 98.36 percent. This is a direct result of eroding margins within donated goods retail (DGR) programs whose E/R ratio increased from 75.15 to 82.96 percent. If these trends continue, more Goodwill organizations will find themselves in serious financial distress, which will impact the individuals we serve and potentially the overall Goodwill brand. This session will share techniques you can implement to enhance your DGR business, improve your bottom line and continue serving the people in your communities who need it most.

11:00 a.m. – 12:15 p.m.

OSHA Trends Affecting Goodwill and the Impact of Penalty Increases

Track: Safety
Speakers: Joann Natarajan, Compliance Assistance Specialist, OSHA

OSHA will discuss top trends affecting all industries, including Goodwill organizations. The impact of penalty increases will be addressed as well as measures organizations can take when OSHA does call or visit one of your locations.

3:00 p.m. – 4:15 p.m.

Concurrent Sessions

Donated Goods Retail Fundamentals: Evaluate, Prioritize, Plan, and Execute

Track: Donated Goods Retail
Speaker: Dave Robinson, Vice President of Retail and Operations, Southern Oregon Goodwill Industries

Many of the DGR professionals in our organization are newer and are looking for a road map on where to get started. This session will showcase some best practices on how to evaluate the current state of your program, prioritize needed improvements, create an action plan, and execute that plan to bring about the changes they want to see.

3:00 p.m. – 4:15 p.m.

The State of Information Security

Track: Information Technology

Speaker: Jeffrey Winn, Managing Director, Deloitte Advisory

Review the results of the 2017 Verizon breach report and industry surveys in order to provide insight into the latest cyber-security trends, attack vectors, tactics, sources behind the breaches and their victims. Provide an overview of the EU General Data Protection Regulation (GDPR). Discuss whether or not the GDPR is relevant to your organization.

4:30 p.m. – 5:45 p.m.

Concurrent Sessions

Aftermarket and Sustainability Best Practices: Case Studies in Waste Diversion and De-Centralized Recycling Programs
Track: Donated Goods Retail 
Speaker: Micheal Leahy,Director of Continuous Quality Improvement, Goodwill of North Georgia, and Larry Shea Director of Operations, Discover Goodwill of Southern & Western Colorado (Colorado Springs)

How can Goodwill organizations create more value from current operations and the donations received? In this session Susanne Fredericks, GII Sustainability Specialist and Randy Dohne, GII DGR Consultant will address how tracking donation, salvage and waste metrics can be used as a tool to evaluate current operations. Larry Shea, Director of Operations, Discover Goodwill of Southern & Western Colorado (Colorado Springs) will discuss their approaches to reducing waste in their donation life cycle and the impact on their triple bottom line. Michael Leahy, Director of Continuous Quality Improvement, Goodwill of North Georgia (Atlanta) will share their de-centralized aftermarket model in dealing with the 2 largest recycled commodities, textiles and e-waste.

4:30 p.m. - 5:30 p.m.

Shadow IT: What Lurks in your Shadows?
Track: Information Technology
Speaker: Jeffrey Winn, Managing Director, Deloitte Advisory

This session is designed to help Goodwill staff learn more about Grow with Google. "Grow with Google is an initiative that draws on a 20-year history of building products, platforms, and services that help people and businesses grow. Through Grow with Google, Google aims to help everyone across America – those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses."

8:15 a.m. – 9:15 a.m.
General Session: Collaborative Leadership to Support Innovation and Evolution in Retail Initiatives Sponsored by Dell Reconnect
Panel Members: Jerry Davis, President and CEO, Mark Hiemstra, Chief Operating Officer, Paula Campbell, Chief Financial Officer, Traci Berry, Chief Learning and Engagement Officer, and Frank Holland, Vice President of Donated Goods Retail, Goodwill Industries of Central Texas

The evolution of the Goodwill retail model is essential in maintaining resale market share and remaining competitive with mid-level retailers. The Goodwill Central Texas senior leadership team will present their methodology for the integration of mission, operations and finance to support a progressive retail reality.


9:30 a.m. – 10:45 a.m.
Concurrent Sessions

Successful PSA Campaigns that Garner Local Results
Track: Marketing

Speaker Panel:Atit Shah, Co-Chief Creative Officer, North America, Digitas, Deborah Leiter, Vice President and Campaign Director, Ad Council, and Libby Panipinto, Campaign Manager, Ad Council

Public service announcements (PSAs) share our mission and encourage people to support Goodwill. As part of our relationship with the Ad Council, local Goodwill organizations have a new suite of PSAs that can be used on donated media channels including TV, radio, online and on local Goodwill social media channels. Join the Ad Council and the creative agency Digitas to learn best practices in PSA campaign development and execution. Learn how to pitch and use the content in your local markets to meet your marketing and communications goals.

9:30 a.m. – 10:45 a.m.

GuideStar Data and Insights: Amplifying the Voice of the Nonprofit Sector

Track: Philanthropy 

Speaker: Jackie Fekeci, Director of Communications and Outreach, GuideStar

The nonprofit sector is straining to support the needs of the communities they serve. Funding is increasingly scarce and competitive. GuideStar can help ensure that your organization is providing a complete and compelling story to nearly 30 million potential donors and stakeholders. Don’t be your community’s best kept secret. In this session led by GuideStar, you will learn how transparency is the key to communicating your organization’s effectiveness through a free GuideStar profile.

11:00 a.m. – 12:15 p.m.

Concurrent Sessions

Buy, Lease or Both? What is Right for your Goodwill

Track: Finance
Panel of Speakers: Scott Warren, Interim Chief Financial Officer, Goodwill of Central and Coastal Virginia, Inc., Bill Carson, and Billie Jo Higgins, Vice President of Finance, Goodwill Industries of North Central Wisconsin, Inc.       

Join us for a panel discussion on the strategic and operational factors a Goodwill organization must consider when deciding whether to buy or lease property. This panel of Goodwill members will have an open discussion about why they have made the decisions they have and will explain the strategic, operational and financial factors involved in those decisions. Additionally, the panel will speak about how their past decisions will affect the balance sheets and how they will be                        adapting to the new lease reporting requirements.

CPE Eligible (Program Level: Basic; Recommended Credits: 1.5 CPE; Prerequisites: None; Advance Preparation: None; Field of Study: Specialized Knowledge; Delivery Method: Group Live)

11:00 a.m. – 12:15 p.m.

Upskilling to Middle-Wage Jobs: BICSI, A Financially Self-Sustaining Training Program  
Track: Business Development
Speakers: Jennifer Tucker, Vice President, Workforce Advancement, and Michael Quirl, Goodwill Central Texas

BICSI is the worldwide association for cabling design and installation professionals. They strive to provide information, education and knowledge assessment for individuals in the information and communications technology (ICT) community. This session will introduce attendees to building a program that trains, provides certifications, and connects these upskilled clients to high demand middle-skilled jobs. An emphasis will be placed on the importance of engaging the business community and employers while making this opportunity financially sustainable.

3:00 p.m. – 4:15 p.m.

Concurrent Sessions

Keeping your E-commerce Items Safe and Secure in the Supply Chain Process and What you Need to Know about LP in E-commerece
Track: Loss Prevention
Speakers: Randy Dohne, Donated Goods Retail Consultant, Goodwill Industries International, Inc. and Chris Barber, Director, Loss Prevention and Corporate Security, Goodwill of Central and Southern Indiana, Inc.

How secure do you think your handling of e-commerce is throughout your supply chain? This session will focus on the supply chain security of e-commerce items from the point of donation through to the e-commerce department, as well as the process of returned items from the e-commerce department back to the store. Learn how Goodwill organizations safely collect, transport and process their most valuable donations. Additionally, participants will hear why, with more and more Goodwill organizations jumping into e-commerce market, the time is now for loss prevention and asset protection professionals to examine the risks. From online fraud to theft prevention, come learn what Goodwill teams are currently doing to combat loss.

3:00 p.m. – 4:15 p.m.

Advancing Philanthropy through Donor Engagement
Track: Philanthropy
Speaker: Kathy Rearick, Vice President of Development, Goodwill Easter Seals Miami Valley

Want to change a casual donor into one who is fully committed and enthusiastically gives to Goodwill? It’s possible. During this interactive session, we will explore donor motivations and discuss strategies for creating deeper donor engagements. You’ll learn ways to connect donors to your mission and steps to take to build lasting relationships that build greater donations.

Wednesday, August 1, 2018

8:30 a.m. – 9:30 a.m.
General Session: Goodwill LIVE

Join Jerry Davis, president and CEO of Goodwill Central Texas, for a lively discussion.




9:45 a.m. – 11:00 a.m.
Concurrent Sessions

Data Driven Decisions to Optimize DGR Performance 
Track: Donated Goods Retail
Speaker: Kevin Meier, Donated Goods Retail Consultant, Goodwill Industries International

In this session you will learn how one Goodwill has taken data to help drive decision making. Through regression analysis, this Goodwill has been able to maintain a healthy expense to revenue ratio while operating in a state with the highest minimum wage in the country. We all understand the importance of production in a DGR environment, but how can you have confidence in the production numbers a store reports each week. In this session you will hear how this Goodwill has used their POS system to ensure accuracy of data and hold staff accountable to the goals.



Loss Prevention & Safety Program Improving the ROI - Best Principles and Practices
Track: Loss Prevention 
Speakers: Bill Desy, Loss Prevention Consultant, Goodwill Industries of San Diego County, Chris Barber, Director, Loss Prevention and Corporate Security,Goodwill of Central and Southern Indiana, Inc., and Tony Lawson, Vice President at Goodwill of South Central Wisconsin

Join Safety and Loss Prevention GILPS Leadership Committee in a panel discussion and Q&A on how cost-effective measures have been implemented to strengthen the bottom line for their organizations. Presented by the GILPS Leadership Committee. More exciting attendees will additionally be able to learn about and discuss several best principles and how to start an AP/LP program in their Goodwill. Three professionals from varying sized Goodwill’s will discuss their best practices, from civil recovery to leveraging technology.