CONFERENCE ABSTRACTS
On Monday 15 May 2017 there will be an opportunity to attend concurrent sessions within the following three streams:
RISK & COMPLIANCE INTELLIGENCE I INFORMATION DIRECTION I OUR FUTURE
Listed below are the abstracts & biographies of the concurrent sessions, in order of their presentation time at Ideaction.2017.
THEME: RISK AND COMPLIANCE INTELLIGENCE
9.30am – 10.10am, Monday 15 May (40 minutes)
Room 5
PRESENTATION TITLE: Cleaning up the Cleaning
Industry – performance management of cleaning
service contracts
AUTHOR: Brian Clark, CEO, FM Contract Solutions
ABSTRACT: This seminar will focus on providing
attendees with an understanding of the Contract
Performance Management process, the development
of a Performance Management Framework for service
contracts, benchmark development for Cleaning Service
contracts and the ongoing measurement of service
standards and contract compliance.
BIOGRAPHY: Brian Clark has over 30 years of
experience in the International Cleaning, Healthcare
and Commercial Laundry Industries at both a technical
and a practical level. His practical experience has been
gained from work in 17 countries and he is a well-known
industry journalist and consultant. He has presented at
over 100 industry events in Australia and Overseas.
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THEME: INFORMATION DIRECTION
9.30am – 10.10am, Monday 15 May (40 minutes)
Room 2
PRESENTATION TITLE: The Second Half of the
Chessboard
AUTHOR: Todd Johnsen, Director, Eklipse
ABSTRACT: In this presentation Todd will take the
audience on a journey to 2050 highlighting some of
the key milestone events that have or will establish
(and explain) the foundations for the vision of space
and building occupier experiences in the future. The
presentation will include things like: 3D printing, 5G, the
Internet of Everything, autonomous vehicles, advanced
robotics, and smart machines.
It will then focus on a couple of key future milestone
events including the energy price tipping point and
wireless energy distribution and postulate that the
combination of all these elements will dramatically
change our current ecosystem by:
• Food production moving indoors – in multi-storey high
rise green houses
• Buildings can create their own sustainable ecosystem
by replacing redundant parking spaces with indoor
greenhouses
• A massive amount of earths arable land can be
reclaimed (70% is currently used for food production)
• Ensuring that we have no shortage of potable
drinking water
• The fact that power – including price and distribution
infrastructure - no longer constrain the flexibility of
building location and space design
BIOGRAPHY: Todd started his FM career with the
Trammell Crow Company in the early 1990’s – recruited
to build the first Corporate Real Estate outsourcing
business outside of the United States. He established
the Trammell Crow business in Canada and went on to
start up Trammell Crow in Mexico, Brazil and Argentina.
In 1999 Todd was part of the team that won the first
consolidated global outsourcing contract with American
Express and he led the global transition of that contract
for all countries outside of the US. In 2003 Todd and his
family relocated to Australia where he has continued
to grow and build businesses – for John McGrath,
Stockland, Lend Lease and Cushman & Wakefield. In
2007 Todd established his own business – Eklipse –
through which he continues to consult and advise on
numerous projects and strategies for a variety of clients.
Todd’s education includes a Bachelors of Architecture,
a Masters in Real Estate Development and he is
currently completing his Architectural Master’s degree in
sustainability.
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THEME: OUR FUTURE
9.30am – 10.10am, Monday 15 May (40 minutes)
Arena 1A
PRESENTATION TITLE: The FM Industry and
Reconciliation with Indigenous Australians
AUTHOR: John Owens, CEO, Evolve FM
CO-PRESENTER: Troy Rugless, Chair of the Board,
Evolve FM
ABSTRACT: Evolve FM is the first majority Indigenousowned
full-service Facilities Management company in
Australia. With a vision of “Maximising outcomes for
Indigenous Australians”, Evolve FM seeks to increase
the opportunities for Aboriginal and Torres Strait Islander
people to obtain meaningful work and sustainable
careers in the FM Industry.
BIOGRAPHY: A former Army Officer and Public Servant,
John was appointed Head of Infrastructure at Defence
in 2008, followed by Head of Property and Construction
Division at Department of Finance in 2013. He joined
Pacific Services Group Holdings – majority owner of
Evolve FM – in 2015. John was appointed CEO of Evolve
FM in May 2016.
THEME: RISK AND COMPLIANCE
INTELLIGENCE
10.45am – 11.25am, Monday 15 May (40 minutes)
Room 5
PRESENTATION TITLE: The Psychology of Risk - what is
risk intelligence and why do we need it
AUTHOR: Gavriel Schneider, CEO, Risk 2 Solution Group
ABSTRACT: In a world of increasing complexity and risk
aversion we observe a growing dynamic of dehumanising
the way people think about risk. The focus of viewing risk
as just another compliance activity and the tendency
to drive systematised and process risk management with
little thought of people and culture has created a
stifling of innovation and missed opportunities and an
increase risk exposure. This is especially true for Facilities
Managers who must address such a wide ambit of risk
issues such as safety, security, emergency response,
governance, etc. The Psychology of Risk and the concept
of Risk Intelligence is paving new ways to turn risk
into opportunity.
The way we identify and manage risk has implications
for business success and organisational well-being. The
way we think about and influence ourselves and others
is critical to affect better decision making and judgment.
This session, based on leading research, introduces
attendees to the approach that focuses on enhancing
risk management from a psychological, cultural, and
behavioural perspective. The objective is to expose
attendees to the core concepts that rather than resist
risk or extinguish risk, managers should try to embrace
it and had better understand it from a psychological and
cultural perspective.
BIOGRAPHY: Dr Gav is an acknowledged leader in
the field of human based risk management and the
psychology of risk, He is a serial entrepreneur and has
been running his own businesses since 2001. He has
conducted business in over 17 countries and provided
a wide range of services for a very diverse client base
ranging from heads of state to school teachers. He is a
leading academic in his field and is a much sought after
International speaker.
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THEME: INFORMATION AND DIRECTION
10.45am – 11.25am, Monday 15 May (40 minutes)
Room 2
PRESENTATION TITLE: Solar PV – a silver bullet
for sustainability in the commercial sector? & Smart
Buildings IoT – overwhelming information or uncaptured
value for FMs?
AUTHOR: Arman Sarkisian & Michael Cox, Cushman &
Wakefield Sustainability Solutions
SOLAR PV ABSTRACT: Solar PV is not a new technology,
and has been widely adopted in the residential market.
It is becoming increasingly cost competitive and is
emerging as the option of choice for corporates to
support achievement of environment and sustainability
objectives across their commercial portfolios. However,
this is turning the traditional approach to energy
management on its head, where energy efficiency
initiatives are being snubbed to pursue the sexy
alternative of renewable energy to curb carbon impacts.
BIOGRAPHY: Michael Cox is an environment and
sustainability professional with 15 years’ experience
working with industrial and commercial businesses and
government. Michael’s focus includes energy efficiency;
waste, recycling and materials efficiency; water
efficiency; carbon management; project management;
and stakeholder engagement.
On a day-to-day basis, Michael enjoys developing
genuine relationships with clients to understand
their drivers, risks and objectives with the goal of
demonstrating how effective strategy can unite an
organisation and more effectively enable outcome focused
action.
SMART BUILDINGS IoT ABSTRACT: Smart Buildings
and the Internet of Things (IoT) technologies are quickly
becoming mainstream with the capturing of all sorts of
data that vary from basic energy consumption to detailed
occupancy patterns, IEQ, etc.
Concurrently, the bar is constantly raised for the Facility
Management profession to adapt to this change
alongside the competing priorities of everyday jobs.
This means learning to understand and use different
platforms, and interpreting the information and its impact
on the various performance rating tools such as NABERS,
Greenstar, BEEC, and WELL.
BIOGRAPHY: Arman Sarkisian’s Journey in the
Environmental field started 11 years ago with a focus
on energy and operational efficiency in building design,
upgrades, and ongoing operations. Arman has a strategic
approach in identifying and scoping client relevant and
realistic measures for different types of facilities that
achieve tangible savings in energy and cost, and improve
the operational performance.
Arman enjoys researching and applying new and
innovative technologies that contribute to a better
understanding of facilities and development of a
holistic and sustainable approach in operating and
managing assets.
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THEME: OUR FUTURE
10.45am – 11.05am, Monday 15 May (20 minutes)
Arena 1A
PRESENTATION TITLE: Building Tuning Success Stories
AUTHOR: Matthew Dopheide, Consultant, Energy Action
ABSTRACT: Achieving high building performance through
tuning is possible through strong relationships between
the consultant and the FM. Tower 3, 747 Collins St
has achieved a 6 star NABERS energy rating through a
successful tuning program. Significant improvements
are required if the sector is to achieve carbon neutrality
by 2050.
BIOGRAPHY: Matt Dopheide has been the site consulting
engineer for Tower 3, 747 Collins Square, since the
project was initiated in 2015.
He has been with Energy Action (incorporating
Energy) since 2012, specialising in energy auditing,
BMS operational reviews, performance monitoring,
project management and NABERS assessments.
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THEME: OUR FUTURE
11.05am – 11.25am, Monday 15 May (20 minutes)
Arena 1A
PRESENTATION TITLE: Creating the Leader Tomorrow -
understanding the desires of our future workforce
AUTHOR: Gijs Nooteboom, Managing Director, Veldhoen
+ Company
ABSTRACT: Strong leadership is a no brainer in
succeeding in the competitive world of work today. Yet,
even after all the leadership development programs
put in place, why do employee engagement surveys
continue to point at poor leadership? Gijs will share his
provocative views on how the evolving workplace will
challenge leaders to design a new way of working where
all employees are free to work anywhere, anyhow, and
anytime. Our future generations of workers will demand
that we re-define leadership and how leading with more
flexibility and empowerment (and less power and politics)
will create a better world of work.
BIOGRAPHY: As managing partner of Veldhoen +
company, the leading advisors of Activity Based Working,
in Australia (and globally), Gijs takes pleasure in inspiring
and helping organisations define their new way of
working, how they like to develop it and especially
regarding the why.
THEME: RISK AND COMPLIANCE
INTELLIGENCE
11.25am – 12.05pm, Monday 15 May (40 minutes)
Room 5
PRESENTATION TITLE: Integrated Project Delivery & FM
- WHS, Challenges and Achievements
AUTHOR: Jo Teagle, Special Counsel, Clayton Utz
CO-PRESENTER: Marko Misko, Partner
ABSTRACT: We used the Integrated Project Delivery
Model (IPD) on a complex construction and maintenance
project with multiple local and international stakeholders.
We will use this project as a case study and discuss:
• Key elements of the IPD procurement and contracting
model
• How IPD can benefit building owners and FMS's by
allowing for early identification of key FM risks; and
• How IPD can assist with complex project WHS issues
such as principal contractor engagements where
multiple parties carry out work at a workplace/site).
Our project required the integration of stakeholders
such as the land owner/facility owner, the plant owner,
the construction contractor and the installation and
maintenance contractor.
BIOGRAPHY: Jo Teagle is a "front-end" construction
lawyer, having practised in both government and
private sectors, with significant expertise in facilities
management, major infrastructure projects and
government procurement. Jo also specialises in WHS,
having advised a number of government bodies regarding
their WHS obligations. Jo is currently Special Counsel in
the Construction & Major Projects Group of Clayton Utz.
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THEME: INFORMATION DIRECTION
11.25am – 12.05pm, Monday 15 May (40 minutes)
Room 2
PRESENTATION TITLE: Training the Property Helpdesk –
making the most of our existing systems
AUTHOR: Adam Adkin, General Manager, WT Partnership
ABSTRACT: There is a need for any client that is
operating a Facilities Management contract to have an
intelligent, informed helpdesk with a good understanding
of their contract and their property portfolio.
BIOGRAPHY: Adam has worked for WT Partnership
for over 15 years, starting in the UK and in Melbourne
since 2012. Adam has experience working for WTP in
client-side contract administration roles for national UK
maintenance contracts and has completed numerous
Lenders Technical Assessment (LTA) Reports on large
Australian PPP’s.
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THEME: OUR FUTURE
11.25am – 11.45am, Monday 15 May (20 minutes)
Arena 1A
PRESENTATION TITLE: Risk Management to Align FM
Services
AUTHOR: Rogier Roelvink, Associate Director, Turner &
Townsend
ABSTRACT: Risk management provides the framework
that brings FM activities and expenditure in to context
the core business will understand. Explore the concept of
risk management to align FM services. Walk away with
ideas and pointers to develop your strategic, tactical and
operational plans and activities in line with ISO standards.
BIOGRAPHY: Rogier has 16 years international
experience in Facilities Management.
Rogier is passionate about the strategic application of
FM. He has a wealth of experience in providing advice,
conducting service reviews and authoring numerous
service specifications. He also has experience of
integration, audit, specification and procurement of
facilities services.
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THEME: OUR FUTURE
11.45am – 12.05pm, Monday 15 May (20 minutes)
Arena 1A
PRESENTATION TITLE: From Plastic Bag to Corporate
and Community Asset
AUTHOR: Mark Jacobsen, Director of Sales & Marketing,
Replas
ABSTRACT: How does an organisations combine fiscal
responsibility with the growing need to be a good
corporate citizen?
What if there was a solution that could reduce facility
maintenance costs and also help solve the growing
problem of plastic in our environment?
BIOGRAPHY: Mark Jacobsen, Director of Sales and
Marketing at Replas, is passionate about changing
corporate culture in terms of recycling.
He works with organisations who want to ensure their
plastic waste is recycled in Australia, but are also keen
to purchase recycled infrastructure, helping to make
recycling viable in Australia.
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THEME: RISK AND COMPLIANCE
INTELLIGENCE
12.05pm – 12.45pm, Monday 15 May (40 minutes)
Room 5
PRESENTATION TITLE: Security, Beyond 2016
AUTHOR: John Gellel, General Manager, Kastle Systems
CO-PRESENTER: Natalia Bukosky, Strategic Manager,
Kastle Systems
ABSTRACT: Evolving technology is not just changing the
way security is managed every day, it is changing the role
security plays in the building. Single platforms, integrated
systems, and managed services require decisions to be
taken strategically and in consultation across tenancies.
The emergence of mobile access credentials in its base
form offer hands-free building access, but what else can
security systems offer building owners and managers, to
increase their tenants experience? Better still, how can
this enhanced experience convert into their bottom line?
This presentation looks at the changing face of Security
and how it is evolving from a traditional reactive building
security tool, to a pro-active management application
which can increase building efficiency and improve a
tenant’s experience.
BIOGRAPHY: John Gellel is the General Manager of
Kastle’s Australian operations. From 2007 to 2016, John
served as the General Manager for Honeywell Security
Group (HSG), across Australia and New Zealand. His
career in the security industry started in 1998 and he
joined Ademco Group (part of Honeywell) in 2001, where
he has held various roles in sales, marketing, operations
and management. John has extensive experience in the
Electronic Security market and regularly spends time with
companies to understand market trends and challenges.
He has both sales and technical knowledge on electronic
security sub-categories; Alarms, CCTV, Access Control,
Home Solutions and Fire. John takes an active interest in
researching global emerging trends and technologies in
the electronic security industry.
John has a Master of Business Administration (MBA)
from Australian Catholic University (ACU), an Advanced
Diploma of Management from Australian Institute of
Management (AIM) and is Six Sigma Green Belt certified.
John held a Board of Director role for Australian Security
Industry Association Limited (ASIAL) from 2014 to 2016.
John has been a member of AIM since 2008 and has
acted as a professional and personal mentor for
various people.
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THEME: INFORMATION DIRECTION
12.05pm – 12.45pm, Monday 15 May (40 minutes)
Room 2
PRESENTATION TITLE: Better Building Data for FM -
the BIM promise
AUTHOR: Carl Agar, Senior Consultant - Assets &
Facilities, A.G. Coombs Advisory Pty Ltd
ABSTRACT: Facility digitisation and Building Information
Models promise significant improvements in the extent
and usefulness of information available to Facility
Managers from the building design and construction
process. With significantly enhanced and more detailed
information about the built asset and its systems, in a
multi-dimensional spatial framework and with digital
functionality ‘BIM’ should help deliver better and more
cost-effective facilities. What are the features that
Facility Managers can use today and should be looking
for BIM to deliver? This presentation will set out the
range, functionally and potential benefits that should be
expected from the digitised facility.
BIOGRAPHY: Carl is a senior consultant with A.G.
Coombs Advisory with over 35 years industry
experience and responsible for the provision of advice to
clients on a range of facilities management related issues
including asset management, commissioning, building
tuning and service management and the adoption of
leading edge technologies to optimise buildings operation
and maintenance.
His experience also encompasses the asset management
field with over 10 years’ experience in the IT industry
implementing service and asset management systems
for a diverse range of clients including QANTAS, Telstra
and Macquarie Bank.
Since 2008 Carl has been a leading advocate of Building
Information Modelling in Australia being instrumental on
the early application of BIM on landmark projects and a
founding member BIM initiatives by AIRAH, AIA
and NATSPEC.
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THEME: OUR FUTURE
12.05pm – 12.25pm, Monday 15 May (20 minutes)
Arena 1A
PRESENTATION TITLE: Science-Based Emission Targets
- are you ready for the standard business practice of
the future?
AUTHOR: Janaki Dhagat, Strategy and Client Advisor,
Cushman & Wakefield Sustainability Solutions
ABSTRACT: At the Paris climate conference in 2015 a
firm goal of limiting human induced global warming to
2°C compared to the pre-industrial temperatures was
agreed to. It is recognised that the private sector has a
crucial role in supporting the transition to a low-carbon
economy. The Science based Target Initiative was
developed for companies to set their emission targets
consistent with the level of decarbonisation required by
science to limit warming to less than 2°C. The aim of the
Initiative is that by 2018, science-based target setting will
become standard business practice.
BIOGRAPHY: Janaki is passionate about building a career
with purpose, she has over 7 years of experience in
the Environmental and Sustainability space. Janaki has
worked in the property and facilities industry at Cushman
& Wakefield for 5 years and has worked across a number
of organisations in the corporate and public sector.
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THEME: OUR FUTURE
12.25pm – 12.45pm, Monday 15 May (20 minutes)
Arena 1A
PRESENTATION TITLE: Developing Leaders for a
Dynamic and Complex Future
AUTHOR: John Hesketh, Project Director, Fourth Wave
Consulting
ABSTRACT: In an increasingly dynamic business
environment that places ever-growing demands on
organisations to change and evolve to thrive, this
session identifies the characteristics that differentiate
between leaders who consistently deliver successful and
innovative transformation strategies and those that don’t
and explains how these capacities can be developed.
BIOGRAPHY: John Hesketh is an internationally
experienced facility manager and a researcher in leader
development. Originally a civil engineer with experience
in the UK and Hong Kong, John moved to Australia
where he established and led successfully the rapid
growth of Leighton Contractors Facility Management
business. His passion is helping leaders and teams
achieve extraordinary outcomes. He now consults to the
FM industry and is writing up his research in developing
leaders to more effectively manage complexity.
THEME: RISK AND COMPLIANCE
TECHNOLOGY
1.55pm – 2.35pm, Monday 15 May (40 minutes)
Room 5
PRESENTATION TITLE: Safety-in Design Responsibilities
for Facility Managers
AUTHOR: David Oakeshott, Technical Advice, A.G.
Coombs Advisory Pty Ltd
ABSTRACT: Safety-in-design is an important and
emerging issue for Facility Managers, and as yet not well
understood or addressed. There is now responsibility in
the works that Facility Managers commission or oversee
to: “...ensure, so far as reasonably practicable, that
the health and safety of other persons is not put at risk
from the work carried out as part of the conduct of the
business or undertaking’
Throughout Australia under the Commonwealth WHS
Act 2011, in Queensland under the Queensland WHS
Act 2011, and similarly in all other jurisdictions, there is
a clear onus setting out the duty of designers to ensure
that built outcomes are without risk to the Health & Safety
of the persons:
• Who use the product
• Who construct the product
• Who decommission the product
• Who manage, operate and maintain the product
This affects Facility Managers in their role as instigators
and or managers of works.
BIOGRAPHY: David has managed diverse technical
teams within large contracting and service organisations,
and has been involved in our industry since 1993.
Applying his extensive experience in working with
building services in commercial buildings, hospitals,
defence, education facilities, shopping centres and
mining/ gas projects he provides practical and trusted
advice to improve management, occupant, and
commercial outcomes in facilities.In delivering technical guidance to building owners,
construction teams and facility and property managers,
David has earned a reputation for developing highly
valued and long term relationships with clients.
With an appetite for understanding and resolving complex
technical systems, David works to make assets work
correctly and efficiently.
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THEME: INFORMATION DIRECTION
1.55pm – 2.35pm, Monday 15 May (40 minutes)
Room 2
PRESENTATION TITLE: HFM - Core Vision Benchmarking
Project
AUTHOR: Ian Knox, MD HFM Asset Management PTY
ABSTRACT: HFM believes there is a need and a potential
significant revenue stream in developing useable,
practical “Benchmarks” to assist property owners,
managers, financial managers, and facility managers
in making the correct decisions in the management of
services, energy etc. in a range of buildings.
There are a range of issues facing operators and owners
in the economic operations and long term management
of building assets.
• Skills Deterioration of facility management personnel
• Lack of knowledge of property managers of Asset
management risks
• Short term thinking by various stakeholders
• Poor understanding of the services requirements
• Poor understanding of compliance requirements in the
management of commercial assets
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THEME: OUR FUTURE
1.55pm – 2.35pm, Monday 15 May (40 minutes)
Arena 1A
PRESENTATION TITLE: How to Create a Healthy
Workplace with Personal and Building Data?
AUTHOR: Vincent le Noble, Founder & CEO, Measuremen
ABSTRACT: A company wanted to create a healthy
workplace and decided to co-create it with universities
and thought leaders. Together they created a living lab
where wearables and apps combined with sensor and
building data, uncovered personal insights and increased
employee vitality.
BIOGRAPHY: As Founder and CEO of Measuremen and
Global Ambassador for IFMA's Workplace Evolutionaries,
Vincent believes in sharing data on the actual use of
workplaces to help gain insight and create decision
making power to improve human well being and
organisational optimisation.
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THEME: RISK AND COMPLIANCE
INTELLIGENCE
2.35pm – 3.15pm, Monday 15 May (40 minutes)
Room 5
PRESENTATION TITLE: When Compliance is not Enough
AUTHOR: Andy Handford, Principal Advisor-Compliance,
Aurizon Holdings Ltd
ABSTRACT: This session explores the relationship
between compliance, safety and fitness for purpose
of the built environment in a multi-faceted, high risk
industry and demonstrates that all three must be satisfied
in order to discharge legal and moral obligations.
BIOGRAPHY: Andy holds Post Graduate Qualifications in
Health & Safety and has held senior roles in Occupational
Health & Safety, Risk Management and Ergonomics
within a range of industries including Resources,
Construction, Manufacturing and Transport. He currently
supports the Enterprise Real Estate Team at Aurizon as
Principal Advisor Compliance.
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THEME: INFORMATION DIRECTION
2.35pm – 3.15pm, Monday 15 May (40 minutes)
Room 2
PRESENTATION TITLE: Technology - disruptor or
facilitator?
AUTHOR: Andrew Kitchen, Systems Manager,
IT Global Pty Ltd
CO-PRESENTER: David McKenzie, Managing Director,
DCFM Australia Pty Ltd
ABSTRACT: We are duty-bound to improve processes
for our customers and drive out the inefficiencies that
result from lost or inadequate data, lack of end-to-end
communication or poor connectivity. In this presentation,
Kitchen looks at the still unfulfilled potential of technology
to deliver real change in our industry and offers an
innovative solution.
BIOGRAPHY: Andrew holds a Masters in Engineering
and has over 30 years of software experience in many
industries, including Industrial Automation, Business
Intelligence, CRM, Professional services billing, project
management, and Accounting system integration. Andrew
currently heads up the IT Global team developing an
integrated platform for the FM and construction industry.
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THEME: OUR FUTURE
2.35pm – 3.15pm, Monday 15 May (40 minutes)
Arena 1A
PRESENTATION TITLE: A Post-Paris Future for Facilities
Management
AUTHOR: Paul Bannister, Director, Innovation and
Sustainability, Energy Action
ABSTRACT: Australia has ratified the Paris Climate
agreement and thus is committed to become carbon
neutral by 2050. The building sector will be expected
to become carbon neutral as part of this. This paper
speculates on how this will impact upon the facilities
management profession.
BIOGRAPHY: Dr Paul Bannister is Director of Innovation
and Sustainability at Energy Action and is one of
Australia's leading authorities on energy efficiency
in buildings. He is the original technical author of
the NABERS rating system and has more than 100
publications related to energy efficiency, including
conferences in the US, UK, Germany, Austria, France,
Hong Kong and China.
THEME: RISK AND COMPLIANCE
INTELLIGENCE
3.50pm – 4.10pm, Monday 15 May (20 minutes)
Room 5
PRESENTATION TITLE: Implementation of an Electronic
Permit to Work System
AUTHOR: Evan Nicholls, Building Services Manager,
Crown Melbourne Limited
CO-PRESENTER: Ken Wong, Systems and
Business Analysis
ABSTRACT: This presentation focuses on the
implementation of a customised electronic Permit to Work
system within Crown Casino sites across Australia. The
participants of this session will gain case study insights
into the benefits and limitations of an ePTW system from
the experience and perspective of a facilities team.
BIOGRAPHY: Evan Nicholls is the Building Services
Manager at Crown Casino Melbourne. Evan has
extensive working history in the Building and Facilities
Management fields, he holds a Post-Graduate Diploma
in Facilities Management and his current responsibilities
include providing services across the entire Crown
Casino complex.
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THEME: INFORMATION DIRECTION
3.50pm – 4.10pm, Monday 15 May (20 minutes)
Room 2
PRESENTATION TITLE: Automate the Doing
AUTHOR: Rogier Roelvink, Associate Director,
Turner & Townsend
ABSTRACT: Building internet of things, buzz or reality?
What does this look like and how far off are we from this
reality? What are some of the barriers and how can we
overcome them?
Exploring the automation, smart buildings and how
technology may make our job easier in the future.
BIOGRAPHY: Rogier has 16 years international
experience in Facilities Management.
Rogier is passionate about the strategic application of
FM. He has a wealth of experience in providing advice,
conducting service reviews and authoring numerous
service specifications. He also has experience of
integration, audit, specification and procurement of
facilities services.
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THEME: OUR FUTURE
3.50pm – 4.10pm, Monday 15 May (20 minutes)
Arena 1A
PRESENTATION TITLE: Embracing Change and Cultural
Diversity
AUTHOR: Chandel Eyre, Managing Director of
Empowering Community Strategy and partner, DCFM
Blue Sky Services Pty Ltd
ABSTRACT: As thought-leaders in a country that has
given us every possible opportunity to succeed we are
duty-bound to show the rest of the world, that inclusion,
not exclusion, will effect meaningful change in our
communities and result in happier, healthier, more
productive and prosperous workplaces.
BIOGRAPHY: Chandel started her career as a Drug
and Alcohol counsellor, from there she worked within
the Education sector strongly focusing and supporting
linkages between Industry and Community especially
Aboriginal and Torres Strait Islander people. Her passion,
dedication and drive to build partnerships and assist the
community as a whole to improve and provide positive
outcomes is her reason for founding Empowering
Community Strategy and is always forefront in the
services she provides.
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THEME: RISK AND COMPLIANCE
INTELLIGENCE
4.10pm – 4.35pm, Monday 15 May (25 minutes)
Room 5
PRESENTATION TITLE: Maturing Safety Culture through
an Ethical Lens
AUTHOR: Dan Carpenter, Director, Cushman & Wakefield
ABSTRACT: After decades of workplace safety evolution,
organisations are looking for new insights in order to
prevent harm. However, there has been relatively little
recent focus on the role of ethical decision-making. This
presentation will draw on a doctoral research project that
collected survey responses to three scenarios crafted to
reflect common health and safety related dilemmas in
Australian businesses. In response to each vignette, the
study examined the relationships between perceptions of
moral intensity, individual moral potency, individual moral
philosophy and the maturity of the safety culture.
BIOGRAPHY: Dr Dan Carpenter is Director – Business
Operations Support Services at Cushman & Wakefield
responsible for leading the strategy for HSSE & Quality,
Sustainability Solutions, Analytics & Reporting, Call Centre
operations, Transition & Transformation and Indigenous
Relations. Dan has held leadership roles in the property,
communications and electricity distribution industries.
Dan was a director with Comcare, leading regulation
& enforcement across the Cth jurisdiction. Dan was
previously a Detective Senior Sergeant in the NSW Police
and possesses a Masters in Business & Technology and
a professional Doctorate in Business Administration with
his doctoral thesis titled, ‘Moral Intensity and Individual
State Constructs: Maturing Safety Culture through an
Ethical Lens.
.....................................................................................................................................
THEME: RISK AND COMPLIANCE
INTELLIGENCE
4.35pm – 5.00pm, Monday 15 May (25 minutes)
Room 5
PRESENTATION TITLE: Driving Asset Management Value
through ISO55000
AUTHOR: Leanne Cluley, CEO, Reduxo
ABSTRACT: Reduxo and Programmed share the journey
of asset management and implementing ISO55000
into their contracts. We will discuss the importance of
accurate asset data, as well as the change and value this
brings, hopefully with a sense of humour!
BIOGRAPHY: Leanne Cluley is the CEO and Founder of
Reduxo, a specialised Facilities and Asset Management
Audit company. Leanne has over 25 years’ experience in
Asset Management.
Liz Topolcsanyi, is a mechanical engineer and is the
Manager, Strategic Asset Management for Programmed
Facility Management specialising in asset management,
reliability and computerised maintenance management
systems implementation and support.
.....................................................................................................................................
THEME: INFORMATION DIRECTION
4.10pm – 4.35pm, Monday 15 May (25 minutes)
Room 2
PRESENTATION TITLE: Data in the Visual Era
AUTHOR: Michael McCosker, Chief Operating Officer,
KnowLedge Asset Management Pty Ltd
CO-PRESENTER: Giuseppe Di Franco, Chief Executive
Officer & Co-Founder, AssetOwl
ABSTRACT: Visual recognition is crucial in managing built
form assets. Managing by exception, and visual evidence
of asset depreciation, degradation & deterioration can
all be provided using high telemetry imaging. Assetowl
has emerged to the world, primarily in retail, but its
application to asset management in the built form
is universal.
Making data into powerful information is not easy.
Converting the data, the right data, into perceptive
& intelligent decision making criteria requires skill &
integrity. Applications that allow data collection to be
automated and manual, all from a single platform,
ready for any other platform, including open APIs is
sheer brilliance. Mapping asset locations throughout
the process, using geolocation as the driver for visual
integration. Application to technology on associated
demographics & human patterns to comprehend asset
consumption has never been easier.
BIOGRAPHY: Michael McCosker is the Chief Operating
Officer of KnowLedge Asset Management Pty Ltd.
Michael is an expert in asset management with over 25
years’ experience in the asset sciences field. Starting
his professional life as a carpenter then builder, Michael
recognised that the service was the driver for the asset.
Giuseppe Di Franco is the Chief Executive Officer &
Co-Founder of AssetOwl. Before co-founding AssetOwl
Giuseppe had a working partnership with Google where
he became one of the first members of the Australian
Google Business View Program. At AssetOwl Giuseppe
leads the teams developing the Web and Mobile
applications, Robotic Hardware and Vision systems.
.....................................................................................................................................
THEME: INFORMATION DIRECTION
4.35pm – 5.00pm, Monday 15 May (25 minutes)
Room 2
PRESENTATION TITLE: Capacity Building for
Our Energy Future
AUTHOR: Bradley Anderson, Senior Project Officer –
Energy Efficient Business, Office of Environment
and Heritage
ABSTRACT: Of the many different people that can
influence energy consumption in a building, facilities
managers have a unique role to play. Despite the
potential for facilities managers to contribute to improved
energy management they face many challenges. OEH,
the FMA and the commercial building industry are
addressing these barriers.
BIOGRAPHY: Bradley brings with him over
10 years’ experience working in senior roles across both
the commercial building and energy efficiency industries.
He is passionate and highly effective in assisting
organisations to achieve ongoing development in a
cost-effective manner while assisting the transition to a
cleaner economy.
.....................................................................................................................................
THEME: AUSTRALIANSUPER
4.10pm – 5.00pm, Monday 15 May (50 minutes)
Arena 1A
PRESENTATION TITLE: Investing in your Future -
AustralianSuper talks property
AUTHOR: Paula McCleary, Head of Property Operations,
Global Real Estate
ABSTRACT: AustralianSuper invest more than $10 billion
of member’s retirement savings in property and QIC are a
key investment partner. We live in rapidly changing times
with disruptive shifts that will forever change the way
people interact with shopping centres and commercial
buildings. To future proof our business and investments,
there’s no doubt we need to do things differently.
So, how do we re-imagine and create the places where
people choose to be? A place driven by people and not
just retail requires investment in research, design, digital
platforms and customer relationships. But it also requires
doing the basics better – personalised, automated,
multisensory, accessible basics where the customer
comes first, and the procedural stuff facilitates our
purpose. Can we find a way to hand the keys to
the customer?
BIOGRAPHY: Paula has 17 years’ experience in the
property industry and holds a Bachelor of Business
in Accounting and Human Resources. She also has
a Graduate Diploma in Property Real Estate, and is a
Victorian Real Estate Licensee.
