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 | Client interpersonal skills for lawyers |
| 09:00 - 09:30 | Registration and refreshments |
| 09:30 - 10:00 | Welcome and introductions
Speaker: Peter Harvey, Trainer and Consultant , Quiver Management |
| 10:00 - 10:20 | What is coaching and mentoring? |
| 10:20 - 11:05 | Purposeful listening and observation techniques for improved understanding of your clients' views, perceptions and reality |
| 11:05 - 11:20 | Mid-morning break |
| 11:20 - 12:30 | High quality questioning to help increase clients' self-awareness and facilitate their thinking and decision making |
| 12:30 - 13:00 | Lunch |
| 13:00 - 13:45 | How to uncover your clients' personal and business goals |
| 13:45 - 14:45 | Converstion exercise |
| 14:45 - 15:00 | Afternoon break |
| 15:00 - 15:45 | Techniques for building strong rapport and relationships with your clients |
| 15:45 - 16:00 | How to use the increased understanding and deeper rapport to advise and support your clients more freely |
| 16:00 - 16:30 | Review and Q&A |
| 16:30 | Close |
