| 06/17/2015 | |||
 11:00 am - 11:45 am | The Game Changer: Disruptive Technologies to Combat Insurance Fraud Shailendra Deo, Head, Insurance Solutions Group, Hexaware Technologies | ||
| 12:00 pm - 12:45 pm | Opening Keynote: Global Claims Landscape - Analyzing Industry Trends Jennifer Peck, Director, Global Claims, Aon Risk Solutions | ||
| 12:50 pm - 1:35 pm | Product Workshop | Product Workshop | |
| Why Claims Service Matters – Keeping Customers Loyal and Happy Patti Griffin, Chief Product Officer, Accenture Duck Creek Lisa Kneeskern, Claims Administration Director, Farm Bureau Property & Casualty Insurance Company | Emerging Technologies to Prevent P&C Claims and Reduce Severity Jose Tribuzio, Chief Executive Officer, Systema Software Karen Furtado, Partner, Strategy Meets Action | |
| 1:45 pm - 2:30 pm | Claims Process Automation with Artificial Intelligence Rod Hughes, General Manager, Software and Solutions, Kodak Alaris Karen Pauli, Senior Executive Advisor, CEB TowerGroup | Innovative New Model for Auto Accident & Claim Reporting for U.S. P&C Carriers Stephen Applebaum, Managing Partner, Insurance Solutions Group & Senior Advisor, StoneRidge Advisors, LLC Steve Sanderson, President and Founder, Accident Support Services International Ltd. Ron McBride, Retired Chief of Police; US Representative, Accident Support Services International Ltd. Ken Dusenbury, Director Claim Relationships, CAA Insurance Company | |
| 2:30 pm - 3:00 pm | Networking & Refreshment Break | ||
| 3:00 pm - 3:45 pm | Product Workshop | Product Workshop | |
| Qualified, Immediate and Necessary: The Time Has Come For Subrogation As A Service Richard Birkenfeld, Vice President, Insurance, WNS (Holdings) Limited | Exploring Advanced Analytics to Avoid “Data Exhaustion” in Claims Cindy Maike, General Manager of Insurance, Hortonworks Dr. Alexander Gray, Chief Technology Officer & Co-Founder, Skytree | |
| 3:55 pm - 4:40 pm | 10 Cost-Effective Resolution Strategies To Employ Now Howard S. Shafer, Managing Partner, Shafer Glazer, LLP Ralph Saunders, Corporate Risk Manager, ERMC Mary Jo Greene, Partner, Doherty & Progar, LLC | Case Study Panel: The Innovative Insurance Executive and the Claims Operation Karen Furtado, Partner, Strategy Meets Action Trish Walsh, General Claims Business Process Manager, New Jersey Manufacturers Insurance Group Joseph Malecki, Senior Analyst, Utica National Insurance Group | |
| 4:45 pm - 5:30 pm | Wednesday Afternoon Keynote: Claims Industry Opportunities, Obstacles, and Perspectives - Dissecting the Claims Industry Eric Martinez, Executive Vice President, Global Claims, Operations & Systems, AIG Property Casualty | ||
| 5:30 pm - 7:00 pm | Welcome Cocktail Reception in the Exhibit Hall | ||
| 06/18/2015 | |||
| 8:00 am - 8:55 am | Networking Breakfast in Exhibit Hall | ||
| 8:00 am - 8:45 am | A Case Study: Managing Costs & Improving Customer Satisfaction for Total-Loss Claims Fausto Martin, Vice President and Chief Claims Officer, Auto Club Group Pat Walsh, Senior Vice President, Business Development, Insurance Auto Auctions, Inc. | The Claim Drain Jim Hatch, Vice President Product Engineering, Insurity | |
| 8:55 am - 9:00 am | Chairperson's Opening Remarks Patricia L. Harman, Editor-in-Chief, Claims Magazine | ||
| 9:00 am - 9:50 am | Headline Keynote Panel: Being an Effective Claims Leader In These Rapidly Changing Times Moderator: Patricia L. Harman, Editor-in-Chief, Claims Magazine Kim Leggette, Global Claims Officer for Personal Lines, AIG Michael Lancashire, Senior Vice President, Claims and Integrated Customer Solutions, Main Street America Group Martin Rosemann, Senior Vice President, Swiss Re Tim Felks, Head of Property Claims, Farmers Insurance Group | ||
| 9:50 am - 10:40 am | Panel: Achieving Claims Efficiency with Superior Analytics Moderator: Greg Bannon, Vice President, Products and Technology, CCC Information Services James Gottshall, Assistant Vice President, Analytics Integration Lead, Chubb Group of Insurance Companies Dr. Iordanis Chatziprodromou, Data Analytics Lead, P&C Business Management, Swiss Re Ken Kozek, Vice President - Claims, Grange Insurance Michelle Santos, Second Vice President, Claims Business Intelligence & Analytics, Travelers Insurance | ||
| 10:40 am - 11:20 am | Networking & Refreshment Break in Exhibit Hall | ||
| 11:20 am - 12:10 pm | Panel: Listening to the Voice of the Customer - A Customer Satisfaction Strategy Guide Moderator: Carl Van, President & Chief Executive Officer, International Insurance Institute, Inc. Lorianne Feltz, Senior Vice President of Customer Service, Erie Insurance Karen Schecht, Claims Vice President, Allstate Insurance | ||
| 12:10 pm - 12:55 pm | Adapting a Cyber-Security Framework Elissa Doroff, Underwriting and Product Manager, Cyber/Technology, XL Group plc | ||
| 12:55 pm - 2:15 pm | Networking Lunch in Exhibit Hall | ||
| 2:15 pm - 3:00 pm | Fighting Fraud | Insurance Disruptors | Litigation & Subrogation |
| Fraud in 2015: New Names, New Scams, Same Greed Frederick P. Lohmann, Director of Operations, National Insurance Crime Bureau (NICB) | The Outsider Effect: How Tech is Shaping the Future of Claims Karlyn T. Carnahan, Research Director, Celent | Millions for Defense, Not a Dime for Tribute Barry Zalma, Founder, Zalma Insurance Consultants |
| 3:00 pm - 3:30 pm | Networking & Refreshment Break in Exhibit Hall | ||
| 3:30 pm - 4:15 pm | Fighting Fraud | Insurance Disruptors | Litigation & Subrogation |
| Preventing Fraud after a Catastrophe: A Tech and Management Based Solution Warren Flagg, Retired FBI Special Agent and Co-Founder, Flaggman Inc. Henry Conolly, President, Wright National Flood Insurance Co. | The Changing Auto Claims Ecosystem Peter Pearson, Global Sales Director, Safelite Solutions LLC Aimee Swartz, Director of Process, Service Center Process Team, Progressive Mark Garrett, Director of Industry Analytics, Insurance Practice, J.D. Power & Associates | Defending the Low Impact Case - Beware of Hidden Exposure Patrick Dowd, Senior Partner, Dowd & Dowd, Ltd. |
| 4:25 pm - 5:10 pm | Case Study: Fighting Fraud With New Insights Alex Young, Vice President, Risk Solutions, DRNdata | Case Study: Scaling the Unscalable - Revolutionizing the Claims Process with Real-time Video Alex Polyakov, Chief Executive Officer, Livegenic | Case Study: Subrogation – Best Practices, Fresh Ideas Scott Doyen, Partner, Doyen Sebesta LLP Olivia Martinez, National Account Manager, Paragon Subrogations Services, Inc. Alan J. Yacoubian, Partner, Johnson, Yacoubian & Paysse |
| 5:10 pm - 6:45 pm | Networking Cocktail Reception in the Exhibit Hall | ||
| 06/19/2015 | |||
| 8:00 am - 9:00 am | Networking Breakfast | ||
| 9:00 am - 9:45 am | Leadership Concepts for Claims Leaders Carl Van, President & Chief Executive Officer, International Insurance Institute, Inc. | ||
| 9:45 am - 10:35 am | Finding the Right Balance: Combining Analytical Insights with Sound Decision Making Moderator: Patricia L. Harman, Editor-in-Chief, Claims Magazine Stephanie Behnke, Director, Claims Innovation, Mercury Insurance Group Tracy Spadola, Vice President of Business Development, Insurance Data Management Association (IDMA) Tamer Soliman, VP, Data Analytics, Assurant Solutions, Inc. | ||
| 10:35 am - 10:55 am | Networking & Refreshment Break | ||
| 10:55 am - 11:40 am | Case Study: Change Management in Claims Transformation – One Carrier’s Journey Rob Bowers, National Claims Leader, Westfield Insurance Kerri Weaver, Organization Change Management Leader, Westfield Insurance Steve Uhl, Claims Research & Development Leader, Westfield Insurance Company | ||
| 11:40 am - 12:30 pm | Creating Successful CAT Plans – The Catastrophe/Disaster Management Panel Moderator: Christine Barlow, Managing Editor, FC&S Online Kevin Hilyard, Claims Vice President, Nationwide Insurance Trisha Bracken, Logistics Peril Mapping and Claims Analyst, Catastrophe Claims, Farmers Insurance Group Gregg T. Golson, Director of Marketing and Strategic Planning, Bracken Engineering Dan Moore, SVP Claims Services & Transformation Claims, QBE North America | ||
