2015 ACE - America’s Claims Event
11:00 am - 11:45 amThe Game Changer: Disruptive Technologies to Combat Insurance Fraud
Shailendra Deo, Head, Insurance Solutions Group, Hexaware Technologies
12:00 pm - 12:45 pmOpening Keynote: Global Claims Landscape - Analyzing Industry Trends
Jennifer Peck, Director, Global Claims, Aon Risk Solutions
12:50 pm - 1:35 pmProduct WorkshopProduct Workshop
Why Claims Service Matters – Keeping Customers Loyal and Happy
Patti Griffin, Chief Product Officer, Accenture Duck Creek
Lisa Kneeskern, Claims Administration Director, Farm Bureau Property & Casualty Insurance Company
Emerging Technologies to Prevent P&C Claims and Reduce Severity
Jose Tribuzio, Chief Executive Officer, Systema Software
Karen Furtado, Partner, Strategy Meets Action
1:45 pm - 2:30 pmClaims Process Automation with Artificial Intelligence
Rod Hughes, General Manager, Software and Solutions, Kodak Alaris
Karen Pauli, Senior Executive Advisor, CEB TowerGroup
Innovative New Model for Auto Accident & Claim Reporting for U.S. P&C Carriers
Stephen Applebaum, Managing Partner, Insurance Solutions Group & Senior Advisor, StoneRidge Advisors, LLC
Steve Sanderson, President and Founder, Accident Support Services International Ltd.
Ron McBride, Retired Chief of Police; US Representative, Accident Support Services International Ltd.
Ken Dusenbury, Director Claim Relationships, CAA Insurance Company
2:30 pm - 3:00 pmNetworking & Refreshment Break
3:00 pm - 3:45 pmProduct WorkshopProduct Workshop
Qualified, Immediate and Necessary: The Time Has Come For Subrogation As A Service
Richard Birkenfeld, Vice President, Insurance, WNS (Holdings) Limited
Exploring Advanced Analytics to Avoid “Data Exhaustion” in Claims
Cindy Maike, General Manager of Insurance, Hortonworks
Dr. Alexander Gray, Chief Technology Officer & Co-Founder, Skytree
3:55 pm - 4:40 pm10 Cost-Effective Resolution Strategies To Employ Now
Howard S. Shafer, Managing Partner, Shafer Glazer, LLP
Ralph Saunders, Corporate Risk Manager, ERMC
Mary Jo Greene, Partner, Doherty & Progar, LLC
Case Study Panel: The Innovative Insurance Executive and the Claims Operation
Karen Furtado, Partner, Strategy Meets Action
Trish Walsh, General Claims Business Process Manager, New Jersey Manufacturers Insurance Group
Joseph Malecki, Senior Analyst, Utica National Insurance Group
4:45 pm - 5:30 pmWednesday Afternoon Keynote: Claims Industry Opportunities, Obstacles, and Perspectives - Dissecting the Claims Industry
Eric Martinez, Executive Vice President, Global Claims, Operations & Systems, AIG Property Casualty
5:30 pm - 7:00 pmWelcome Cocktail Reception in the Exhibit Hall

8:00 am - 8:55 amNetworking Breakfast in Exhibit Hall
8:00 am - 8:45 amA Case Study: Managing Costs & Improving Customer Satisfaction for Total-Loss Claims
Fausto Martin, Vice President and Chief Claims Officer, Auto Club Group
Pat Walsh, Senior Vice President, Business Development, Insurance Auto Auctions, Inc.
The Claim Drain
Jim Hatch, Vice President Product Engineering, Insurity
8:55 am - 9:00 amChairperson's Opening Remarks
Patricia L. Harman, Editor-in-Chief, Claims Magazine
9:00 am - 9:50 amHeadline Keynote Panel: Being an Effective Claims Leader In These Rapidly Changing Times
Moderator: Patricia L. Harman, Editor-in-Chief, Claims Magazine
Kim Leggette, Global Claims Officer for Personal Lines, AIG
Michael Lancashire, Senior Vice President, Claims and Integrated Customer Solutions, Main Street America Group
Martin Rosemann, Senior Vice President, Swiss Re
Tim Felks, Head of Property Claims, Farmers Insurance Group
9:50 am - 10:40 amPanel: Achieving Claims Efficiency with Superior Analytics
Moderator: Greg Bannon, Vice President, Products and Technology, CCC Information Services
James Gottshall, Assistant Vice President, Analytics Integration Lead, Chubb Group of Insurance Companies
Dr. Iordanis Chatziprodromou, Data Analytics Lead, P&C Business Management, Swiss Re
Ken Kozek, Vice President - Claims, Grange Insurance
Michelle Santos, Second Vice President, Claims Business Intelligence & Analytics, Travelers Insurance
10:40 am - 11:20 amNetworking & Refreshment Break in Exhibit Hall
11:20 am - 12:10 pmPanel: Listening to the Voice of the Customer - A Customer Satisfaction Strategy Guide
Moderator: Carl Van, President & Chief Executive Officer, International Insurance Institute, Inc.
Lorianne Feltz, Senior Vice President of Customer Service, Erie Insurance
Karen Schecht, Claims Vice President, Allstate Insurance
12:10 pm - 12:55 pmAdapting a Cyber-Security Framework
Elissa Doroff, Underwriting and Product Manager, Cyber/Technology, XL Group plc
12:55 pm - 2:15 pmNetworking Lunch in Exhibit Hall
2:15 pm - 3:00 pmFighting FraudInsurance DisruptorsLitigation & Subrogation
Fraud in 2015: New Names, New Scams, Same Greed
Frederick P. Lohmann, Director of Operations, National Insurance Crime Bureau (NICB)
The Outsider Effect: How Tech is Shaping the Future of Claims
Karlyn T. Carnahan, Research Director, Celent
Millions for Defense, Not a Dime for Tribute
Barry Zalma, Founder, Zalma Insurance Consultants
3:00 pm - 3:30 pmNetworking & Refreshment Break in Exhibit Hall
3:30 pm - 4:15 pmFighting FraudInsurance DisruptorsLitigation & Subrogation
Preventing Fraud after a Catastrophe: A Tech and Management Based Solution
Warren Flagg, Retired FBI Special Agent and Co-Founder, Flaggman Inc.
Henry Conolly, President, Wright National Flood Insurance Co.
The Changing Auto Claims Ecosystem
Peter Pearson, Global Sales Director, Safelite Solutions LLC
Aimee Swartz, Director of Process, Service Center Process Team, Progressive
Mark Garrett, Director of Industry Analytics, Insurance Practice, J.D. Power & Associates
Defending the Low Impact Case - Beware of Hidden Exposure
Patrick Dowd, Senior Partner, Dowd & Dowd, Ltd.
4:25 pm - 5:10 pmCase Study: Fighting Fraud With New Insights
Alex Young, Vice President, Risk Solutions, DRNdata
Case Study: Scaling the Unscalable - Revolutionizing the Claims Process with Real-time Video
Alex Polyakov, Chief Executive Officer, Livegenic
Case Study: Subrogation – Best Practices, Fresh Ideas
Scott Doyen, Partner, Doyen Sebesta LLP
Olivia Martinez, National Account Manager, Paragon Subrogations Services, Inc.
Alan J. Yacoubian, Partner, Johnson, Yacoubian & Paysse
5:10 pm - 6:45 pmNetworking Cocktail Reception in the Exhibit Hall

8:00 am - 9:00 amNetworking Breakfast
9:00 am - 9:45 amLeadership Concepts for Claims Leaders
Carl Van, President & Chief Executive Officer, International Insurance Institute, Inc.
9:45 am - 10:35 amFinding the Right Balance: Combining Analytical Insights with Sound Decision Making
Moderator: Patricia L. Harman, Editor-in-Chief, Claims Magazine
Stephanie Behnke, Director, Claims Innovation, Mercury Insurance Group
Tracy Spadola, Vice President of Business Development, Insurance Data Management Association (IDMA)
Tamer Soliman, VP, Data Analytics, Assurant Solutions, Inc.
10:35 am - 10:55 amNetworking & Refreshment Break
10:55 am - 11:40 amCase Study: Change Management in Claims Transformation – One Carrier’s Journey
Rob Bowers, National Claims Leader, Westfield Insurance
Kerri Weaver, Organization Change Management Leader, Westfield Insurance
Steve Uhl, Claims Research & Development Leader, Westfield Insurance Company
11:40 am - 12:30 pmCreating Successful CAT Plans – The Catastrophe/Disaster Management Panel
Moderator: Christine Barlow, Managing Editor, FC&S Online
Kevin Hilyard, Claims Vice President, Nationwide Insurance
Trisha Bracken, Logistics Peril Mapping and Claims Analyst, Catastrophe Claims, Farmers Insurance Group
Gregg T. Golson, Director of Marketing and Strategic Planning, Bracken Engineering
Dan Moore, SVP Claims Services & Transformation Claims, QBE North America