This session will provide a presentation on how Workplace Violence (WPV) awareness training is handled within Penske, as well as our WPV response policies and procedures.  Included in the presentation will be a discussion of their relevant policies; WPV warning signs; management’s responsibility; and how to respond in the event of a WPV incident.

Presented by:  Chris Barber,  Director of Loss Prevention and Corporate Security with Goodwill of Central Indiana, Kate Pile,  Director of Risk Management and Safety with Goodwill  of Central Florida, Joe Ringer, Senior Director Asset Protection and Safety with Goodwill of Orange County and Annette Grove, Accreditation and Organizational Strengthening Consultant with GII.

How good are you at keeping people at your Goodwill safe and protecting the assets of your organization?  What measures do you use to measure and improve performance?   If your answer is: “It’s a work in progress,” you won’t want to miss this session.  The presentation will recap the work of the GILPS Task Force which has been working for several years to identify a set of metrics that local Goodwill members can use measure and track performance of loss prevention and safety programs.  Three of the task force members from local Goodwills will present WHAT measures have been chosen, WHY each is critical to a successful LPS program and HOW the metrics can be applied.   They will also share preliminary results from a Beta group who volunteered to test the databook tool.  This session will also provide information on how your Goodwill can get engaged in measuring and reporting results in order to benchmark with other like members and to receive assistance to strengthen LP and Safety activities. 

Presented by: Megan Witty, Donated Goods Retail Consultant, Goodwill Industries International, Inc.

There was a time not that long ago when many business people regarded Security and Loss Prevention as a profit inhibitor rather than a profit tool, rarely considering the impact of this industry when developing their business strategies. Many of the uneducated, or merely unaware, would often envision the profession as a one-dimensional “security guard” approach to resolving their issues, or perhaps foresee the sensationalized “cowboy” mentality when fighting theft in their stores. The profession was perceived as a necessary, but unattractive and largely unwanted cost of doing business, a value measured simply by the extent of its potentially negative impact.

Fortunately, those days are far behind us. Today those old school ideals would surely be considered the exceptions rather than the rule. As we continue to see more agencies implement a solid loss prevention program into their business plan, we also recognize there is a greater need for continuing education and training for loss prevention professionals. This session will discuss preventive techniques used in Loss Prevention, with special emphasis on:

• Promoting shrink awareness within you agency
• Creating metrics to measure shrink prevention
• Current KPI’s within the membership
• Fostering a collaborative environment within your agency
• Skills at observing verbal and physical behavior the retail environment

The PCI Security Standards Council is an open global forum, launched in 2006, that is responsible for the development, management, education, and awareness of the PCI Security Standards.  The Council's five founding global payment brands -- American Express, Discover Financial Services, JCB International, MasterCard, and Visa Inc. -- have agreed to incorporate the PCI DSS as the technical requirements of each of their data security compliance programs.  All five payment brands, along with strategic members, share equally in the Council's governance, have equal input into the PCI Security Standards Council and share responsibility for carrying out the work of the organization.

This session will have a speaker (TBD) from PCI and will discuss how PCI involvement can help secure data at our agencies;

Topics include;

• Making payment security “Business as Usual” with PCI DSS 3.0
• Evolution of Cyber attacks
• Top mistakes revealed by audits
• About PCI council
• PCI security Standards
• PCI key themes
• Maintaining compliance
• Physical security for POS devices
• Security as a shared responsibility
• Third party risk
• The formula for PCI success
• What’s new for 2014
• Common misconceptions
• How to get involved

Presented by Kristyn Grow, VPP Manager, CINTAS Corporation

CINTAS will share the strategy used to improve safety performance and the outcome realized by weaving safety into your organization’s culture. The discussion will include how transformation leadership techniques have provided sustainable improvement and return on investment in the journey to world-class safety.

• Point of Sale Compliance
• Safeguarding payment information
• Firewall management
• NCR Secure Pay

• Safety and security remain the top priorities for retailer’s today.  Through a mix of technology, partnerships, preparation and training Loss Prevention professionals can ensure they are able to respond to the emerging risks facing the industry tomorrow.  Strong partnerships with law enforcement and other community partners along with the most current training and education aligned to the emerging risks organizations are facing today.  

• Learn the importance of developing partnerships for success and how to work with law enforcement, and with local, state and federal agencies on a series of loss prevention priorities.

• Learn about the latest security industry risks and emerging competencies for loss prevention and security management professionals will require to be adequately prepared for the risks facing the industry.