| 08/05/2012 | ||||
 7:00 am - 5:30 pm | Registration | |||
| 8:30 am - 4:00 pm | Pre-Conference: DGR Manager T3 - Part I GII has developed a new manager training program to meet the specific needs of Goodwill Donated Goods/Retail (DGR) managers. Thanks to the contributions of many throughout the membership, we are excited to announce that the program will be offered during the Summer Conference in Miami as a preconference workshop.
The workshop will be conducted as a train-the-trainer, with all of the content delivered by you, the participants. You will receive the materials one month prior to the workshop and be assigned a portion of the material to deliver during the workshop in August. Prior to the workshop, it is expected that you will work with your Donated Goods/Retail division and the material in your assigned section of the curriculum to modify it as you would if you were delivering the content to managers at your Goodwill.
Once the registration period has closed, registered participants will receive a roster, their assignment and further details about the workshop.
*Please note – there is a limit of 14 students in this class on a first come, first serve basis, limiting the space to one participant from each Goodwill. If you have a second person who you would like to have participate, please email Andrea Cole (andrea.cole@goodwill.org) to place them on a waiting list should space become available.
Joining me in the facilitation of the workshop will be members of GII’s Donated Goods/Retail Consulting team. Our role during the workshop will be to answer content and delivery questions and provide support and feedback for your learning. PLEASE ENSURE YOU ATTEND ALL OF BOTH DAYS OF THE WORKSHOP. Plan to arrive the evening before so you can start the class at 8:00 am with the class. Partial attendance does not count for GII MDP Trainer Certification. Ticket Price: $250
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| 08/06/2012 | ||||
| 7:00 am - 5:30 pm | Registration | |||
| 8:30 am - 4:00 pm | Pre-Conference: DGR Manager T3 - Part II GII has developed a new manager training program to meet the specific needs of Goodwill Donated Goods/Retail (DGR) managers. Thanks to the contributions of many throughout the membership, we are excited to announce that the program will be offered during the Summer Conference in Miami as a preconference workshop.
The workshop will be conducted as a train-the-trainer, with all of the content delivered by you, the participants. You will receive the materials one month prior to the workshop and be assigned a portion of the material to deliver during the workshop in August. Prior to the workshop, it is expected that you will work with your Donated Goods/Retail division and the material in your assigned section of the curriculum to modify it as you would if you were delivering the content to managers at your Goodwill.
Once the registration period has closed, registered participants will receive a roster, their assignment and further details about the workshop.
*Please note – there is a limit of 14 students in this class on a first come, first serve basis, limiting the space to one participant from each Goodwill. If you have a second person who you would like to have participate, please email Andrea Cole (andrea.cole@goodwill.org) to place them on a waiting list should space become available. Joining me in the facilitation of the workshop will be members of GII’s Donated Goods/Retail Consulting team. Our role during the workshop will be to answer content and delivery questions and provide support and feedback for your learning. PLEASE ENSURE YOU ATTEND ALL OF BOTH DAYS OF THE WORKSHOP. Plan to arrive the evening before so you can start the class at 8:00 am with the class. Partial attendance does not count for GII MDP Trainer Certification. Ticket Price: $250
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| 8:30 am - 4:00 pm | Partnership Donation Drives Sasha Itzikman, VP Marketing and Community Relations, Goodwill of Southern California Dana Engelbert, Vice President, Marketing, Goodwill of the Heartland Ted Sikorski, VP Marketing and Development, Goodwill Industries of Delaware and Delaware County This workshop presents successful models for donation drives that leverage community and corporate partnerships to increase donated goods and public support of Goodwill. You’ll hear from several Goodwill agencies in this highly interactive, full-day workshop. This session is ideal for senior marketing and communications professionals. Limited to a small group of 20 participants.
Ticket Price: $50
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| 8:30 am - 4:00 pm | Prevent the Pitfalls of Tough Media Interviews Dale Weiss, Senior Vice President, CommCore As Goodwill professionals, we have a responsibility to be honest and transparent with our donors, shoppers and the general public. Any one of us can be called upon at a moment’s notice to represent our Goodwill agencies by a member of the media. Interview training is essential to communicating your key messages to the public—especially in situations that have the potential to negatively affect Goodwill’s brand and reputation. When reporters start calling about breaking news at your Goodwill agency, will you be ready? Join CommCore Communications for an all-day pre-conference session on media training and crisis communication. The all-day session will include an interactive lecture, a demonstration on techniques and discussion/Q and A. Some participants will also have on-camera interview practice. There is a limited number of slots for this session.
The target audience for this session is PR/communications professionals with 5 years of experience or more, executives who are called upon to conduct interviews or make presentations, and presidents/CEO/executive leaders.
As a result of this session, participants will learn:
Ticket Price: $125
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| 8:30 am - 4:00 pm | Multimedia Storytelling: Sharing Your Goodwill’s Story Online Recognizing that “people will forget what you tell them, but never forget how you make them feel,” this interactive workshop will provide instruction and hands-on experience in how to harness the unique power of the web – including words, audio, images and video — to move and inspire an audience. Attendees will learn general principles and best practices for storytelling across all online media types that can demonstrate the power of your work as well as attract funders and volunteers, as well as "do it yourself" interviewing and story producing tips. The session will include several activities where participants can apply the principles they’ve learned to real-life Goodwill examples. Ticket Price: $125
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| 3:00 pm - 4:00 pm | First Timers' Session | |||
| 4:30 pm - 6:00 pm | Kickoff General Session Jim Andreoni, CIO & Vice President of Information Technology, Goodwill Industries of Southeastern Wisconsin & Metropolitan Chicago Park Howell, President, Park & Co. Angela McIntosh, Director of Business Development, Mobile Cause Jamie Notter, Author, Humanize: How People Centric Organizations Succeed in a Social World Technology and social media have changed the way we do business; however the stories that we tell have not changed. Join various presenters in a Ted Talks-style presentation to learn more about how the Goodwill enterprise has been impacted by these changes and how we can respond to future changes. | |||
| 6:15 pm - 7:15 pm | Welcome Reception During this welcome reception you will have the opportunity to meet new Goodwill colleagues, meet the presenters from the kickoff general session and connect with event sponsors and GII Partners. We have also planned a Speed Networking activity that will assist you in making connections. | |||
| 6:30 pm - 7:15 pm | Speed Networking During the Welcome Reception Bring your business cards! Networking with fellow Goodwill professionals is one of the highlights of Summer Conference. Start the conference right by meeting new contacts and participate in the Speed Networking for Goodwill professionals. The speed networking event will help you make connections and discuss topics of professional interest-- all while having quick conversations in a structured format. This is a wonderful opportunity to expand your network within Goodwill and exchange ideas you can put to action within your Goodwill agency.
The speed networking event will take place within the Kickoff Welcome Reception. Participants will be divided into two groups. One group of participants will move every few minutes to start a conversation with a new person. At the end of the event, each person will have made several new contacts. If you’d like to participate in speed networking, please choose this session upon registration so we can have an accurate number of participants.
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| 7:30 pm - 9:30 pm | Finance Group Dine Around Ticket Price: $25
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| 08/07/2012 | ||||||||
| 7:00 am - 5:30 pm | Registration | |||||||
| 7:45 am - 8:30 am | Breakfast | |||||||
| 8:30 am - 9:45 am | Town Hall Meeting Facilitated by Jim Gibbons, President & CEO, GII
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| 9:45 am - 10:00 am | Morning Break | |||||||
| 10:00 am - 11:15 am | Contracts Business Development – Expanding Opportunities Michael Meyer, Vice President of Contracts and Business Development, GII Join your colleagues for an information filled session discussing how to mine your existing relationships as well as identifying new strategies to expand your contracts line of business. We will discuss the concept of “Shared Value” and learn how to use an industry mapping exercise giving you a fresh perspective on where contract and/or social entrepreneur opportunities exist in your community.
As a result of this session, participants will:
To support your learning we have cross-referenced any materials you might want to review before, during or after the meeting. Please click on the link below to learn more about Shared Value:
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| 10:00 am - 11:15 am | Employee Compensation Plans Based on Company Wide Performance Measures Terry Off, CFO, Goodwill Industries, Ontario Great Lakes Variable compensation is a key point of discussion in the total rewards picture. Organizations who utilize incentive pay plans provide employees tangible goals through the use of individual, departmental, and company-wide performance measures. This session will provide an overview of the topics as well as examples of incentive pay programs for various levels of the company. We will also discuss what positions are more and less suitable for incentives and why. The target audience is the Finance/ Accounting professionals, but this topic may be of interest to other management level personnel.
As a result of this session, participants will:
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| 10:00 am - 11:15 am | How People-Centric Organizations Succeed in a Social World Maddie Grant, Co-Author, Humanize: How People Centric Organizations Succeed in a Social World Jamie Notter, Author, Humanize: How People Centric Organizations Succeed in a Social World As the internet has become more central in our lives, we have begun to witness a revival of the importance of being human. By definition of what we do, Goodwill is a caring enterprise that puts people first; our organizational culture and processes should reflect that. Creating more human organizations is based on four core elements of being human: open, trustworthy, generative, and courageous. As a leader in the Goodwill enterprise it is important to balance best practices, benchmarking and competitive analysis with the more human aspects of our organization including: systems thinking, inclusion, learning, experimentation, authenticity, personal development and more. Jamie Notter and Maddie Grant, co-author of Humanize: How People Centric Organizations Succeed in a Social World, will explore how the phenomena of social media has begun to transform how we think about our organizations' structure and how we show up as leaders within the structure. | |||||||
| 10:00 am - 11:15 am | ||||||||
| IT Roundtable Session Description Under Development | |||||||
| 10:00 am - 11:15 am | Reaching a New Generation of Donor Through School Programs and Curriculum Building Ryan Kuhn, Senior Director, Marketing, GII Service learning is becoming a reality for more students and schools across the U.S. and Canada. But did you know that there are Goodwills that have already been successful in getting the Donate Movement and Goodwill into school curriculums and have launched in-school service learning? Join GII’s senior director of marketing as he moderates this session that allows you to learn from the Goodwills exactly how they approached school districts and see the curricula that had been developed and can be used easily in your own territory. As a result of this session, participants will: · Learn how Goodwills in the U.S. and Canada have engaged with schools · See and gain access to curricula already developed and tested · Discuss results of donation drives tied to service learning
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| 10:00 am - 11:15 am | Science of Inbound Marketing Dan Zarrella, Social Media Scientist, HubSpot
Inbound marketing — attracting shoppers and donors by providing interesting, helpful and relevant content across multiple channels — is an important component of your Goodwill’s marketing and social media strategies. Join Dan Zarrella to hear what billions of pieces of data and five years of research reveal about inbound marketing, and how you can use these statistics to scientifically fine-tune your Goodwill’s efforts. This session will vanquish any unicorn-and-rainbow myths you may have about how inbound marketing really works.
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| 10:00 am - 11:15 am | There’s No Stopping Us Now – Donated Goods Retail Join us for this session to set the stage for the rest of our Donated Goods Retail sessions during the conference – all other sessions cascade from the information that will be shared in this kickoff meeting. During the session, we will review 2011 ASR data showing donated goods retail results as well as the GII Board strategic growth initiative as it relates to donated goods retail, updating where the movement currently is, accomplishments and where we have the opportunity to go. We will also go over the competitive situation in the marketplace as it pertains to Goodwill. At the end of the session, we will leave time for Q&A from audience on 2011 results, our strategic growth initiative and competition.
As a result of this session, participants will:
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| 11:15 am - 11:30 am | Break | |||||||
| 11:30 am - 12:45 pm | ASR – A Valuable Resource to Increase Organizational Growth Matthew Vile, Director of Research, GII Wandia Gachari, Donated Goods Retail Consultant, GII An intensive exploration of available and actionable data presented in the ASR to facilitate the growth of Donated Goods Retail operations as well as increased profitability. Participants will also get a tour of the online data sources, including the Data Book and Monthly Statistical Report.
As a result of this session, participants will:
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| 11:30 am - 12:45 pm | Cleaning for Health Maintaining a Healthy building is a major buzz in today’s cleaning environment. This session will provide attendees a overview of Goodwill Industries of South Florida’s Cleaning for Health Program. Their program is designed to ensure the health and safety of the building tenants, visitors, and Goodwill employees.
As a result of this session, participants will:
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| 11:30 am - 12:45 pm | Power of Storytelling Park Howell, President, Park & Co. We all are natural storytellers, but we often underestimate the power of a great tale: especially when motivating human behaviors to donate, shop, and support your Goodwill organization. The “Power of Storytelling” session will share the nine simple steps on how to structure and tell great stories to help insure your growth. And, these ageless principles can be applied any initiative that requires you to engage and propel consumers into positive action.
As a result of this session, participants will:
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| 11:30 am - 12:45 pm | Enterprise Management Information System (EMIS), An Introduction EMIS integrates Finance, Grant Management, MIS, MyGoodwill, GoodStock, GoodwillTODAY, Blackbaud and numerous other Goodwill applications on a common Microsoft platform. Integration of these applications will provide a single location for Member Goodwills to access, share and manage information. During the session, a demonstration of the first-phase implementation will be presented, along with how this initiative began. Additionally, a panel-led discussion will discuss the future of the system.
As a result of this session, participants will:
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| 11:30 am - 12:45 pm | Foolproof Hiring: 27% Lower Turnover Using Goodwill Benchmarks Hiring for Fit is a proven process designed to hire and promote the right people for the right fit. A 27% average decrease in turnover has been experienced by the Goodwill's using this RightPath process and tools. Selection and hiring is one of the greatest challenges for leaders. How can you get a good read on a candidate during an interview? How do you eliminate much of the guesswork and gain an accurate, objective perspective for fit?
As a result of this session, participants will:
As part of session attendance, you will have advance access to a complimentary sample of the behavioral tools discussed in the session (Path4/6). To receive this $95 assessment for free, email contact@rightpath.com and reference GII Summer Event. We will send you instructions by email to complete the online assessments and print your reports. Bring your reports with you to the session to learn how they are used in the interview and hiring process.
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| 11:30 am - 12:45 pm | Merchandising Strategies Kevin Meier, Donated Goods Retail Consultant, GII Manny Lopez, Vice President of Retail, Goodwill Industries of South Florida Learn about Miami’s approach to enhancing shopper’s experience through merchandising displays and store visuals. Learn how to transform donated goods into upscale displays and maximize the value of every donation. See how Miami’s retail stores have transformed their image and reputation to allow them entry into high-end retail shopping centers.
As a result of this session, participants will:
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| 11:30 am - 12:45 pm | The Science of Facebook Marketing Dan Zarrella, Social Media Scientist, HubSpot If getting people to engage with your Goodwill content on Facebook seems like a guessing game, put science on your side with this session! Award-winning social media scientist Dan Zarrella will discuss the sociology of the Facebook community and scientific ways of leveraging opportunities on Facebook. He will cover the behavior of Goodwill demographic groups on Facebook, the difference between how men and women interact on Facebook, and scientifically proven ways to get your content shared.
As a result of this session, participants will:
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| 12:45 pm - 5:00 pm | Member Marketplace Tradeshow Network with over 120 organizations and discover up-to-date information on the latest industry trends and solutions for your retail, IT, operational, finance, contracts/operations, business development, human resources and marketing needs. Tradeshow highlights include:
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| 5:00 pm - 6:00 pm | Tradeshow Night of Receptions Stop by to network over warm hors d’oeuvres and cocktails at a series of receptions hosted by vendors. | |||||||
| 08/08/2012 | |||||||||
| 7:00 am - 5:30 pm | Registration | ||||||||
| 8:00 am - 11:30 am | Goodwill Tour | ||||||||
| 10:15 am - 11:30 am | The Goodwill Brand and Marketing: Where We Are and Where We Are Going 2012 is proving to be a significant year for Goodwill’s brand and marketing efforts. The organization is continuing to see significant strengthening of its brand while preparing for major initiatives that will propel the organization even further. Part 1 of this session will focus on the latest updates in brand equity and other research along with the latest of where the brand has grown and where challenges continue to exist. Then, part 2 of the session will transition from where we are to where we’re going. Hear the latest in the direction of Goodwill’s major marketing initiatives, particularly the PSA campaign in partnership with the Ad Council. This session promises to provide a lot of deep insights into Goodwill’s brand and marketing, some triumphs, and even a few surprises.
As a result of this session, participants will: · Gain insights on the Goodwill brand pulled directly from Harris Interactive research · Learn where Goodwill is in its partnership with the Ad Council · Discuss Goodwill’s marketing in 2012 and in years to come | ||||||||
| 10:15 am - 11:30 am | Capitalization and Financing Options: A Creative Approach Dan O'Rear, CFO, Discover Goodwill in Colorado Springs Stephen Kopalchick, VP - Development, Goodwill Of Greater Washington, DC Debbie Ferry, V.P. Sales & Operations, Goodwill/ Easter Seals Minnesota Developing creative ways of financing the opening of Donated Goods Retail facilities has always been a challenge. Learn how several different Goodwill Members were able to expand their DGR opportunities with very little or no cash outlay.
As a result of this session, participants will:
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| 10:15 am - 11:30 am | Introducing Purchased Goods Into Your Mix With increase competition the drive to grow our national market share and the strong desire to increase number of people served, Goodwill agencies are looking to New Goods. When done strategically, purchased product can be used to non-competitively augment donations and increase overall sales and, in turn, increase contribution to mission. The New Goods added to your mix will help retain customers that are presently purchasing products which we can carry from our competition. Also, with the overall agency push to increase our national market share by opening new stores and growing our donor base, the revenue gained from the sale of new goods could fund new stores, remodels of existing stores and marketing efforts to increase our donor base. This session will discuss the strategic introduction of New Goods into your mix with emphasis on categories, operations, buy in, vendors, trade shows and management.
As a result of this session, participants will:
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| 10:15 am - 11:30 am | IT Capabilities Database (ITCD) – Demonstration and the Future The IT Capabilities Database will enable Goodwills to collaborate and share information related to hardware, software, staffing, vendors, projects, best practices, etc. During the session, a demonstration of the first-phase implementation will be presented, along with how the design came to be defined. Additionally, a panel-led discussion will discuss the future of the system.
As a result of this session, participants will:
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| 10:15 am - 11:30 am | Remaining Loyal to your Audience: Creating Consistent Content Streams on Social Media Goodwill is a complex and multifaceted organization that has much to share. But should you share all of it? Subscribers, fans, and followers all have one thing in common -- they all expect loyalty of content. Listen to a panel of Goodwill experts as they showcase their targeted approach to growing their online presences by creating content in line with their users’ expectations. Learn the benefits of keeping consistent content streams to grow an audience.
As a result of this session, participants will:
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| 10:15 am - 11:30 am | Building Your Bench Strength Andrea Cole, Program Manager, Management Development, GII How many times have you been confronted with losing a valuable staff member, or lost someone at the busiest time of the year? How have you dealt with this loss? Did you have people ready to step up and fill the gap? Join us to learn what to watch for and how to prepare your team to smoothly transition during times of loss.
As a result of this session, participants will: · Understand what bench strength is · How to build capacity with the staff you have · How to hire for the future to build your bench
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| 11:45 am - 1:00 pm | Contracts & Development Luncheon Session Description Under Development
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| 11:45 am - 1:00 pm | Finance Luncheon Session Description Under Development
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| 11:45 am - 1:00 pm | IT Luncheon: Microsoft SharePoint Explained Please join your IT colleagues for a lunch and learn session presented by Paul Reitmeyer of Planet Technologies, a Microsoft Gold Certified Partner. Mr. Reitmeyer will discuss how the power of Microsoft SharePoint 2010 can be harnessed to propel Goodwill Industries International into the future and beyond. Come learn about the advanced features of SharePoint 2010 and how other organizations utilize the product to meet the demands of their market.
As a result of this session, participants will:
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| 11:45 am - 1:00 pm | Marketing and Communication Lunch – Bragfest Watch six Goodwill marketing and communications professionals race the clock to tell you about the latest and greatest work they’re doing at their Goodwill. Each speaker will have five minutes or less to tell the audience about their initiative before being shepherded off the stage. This quick-fire session is bound to generate lots of ideas Goodwill professionals can take back to their own agencies, as well as spark conversations that will continue through the duration of the conference and beyond.
As a result of this session, participants will:
If you'd like to attend this lunch, please choose this lunch upon registration so we can have an accurate number of attendees. | ||||||||
| 11:45 am - 1:00 pm | Retail Awards Lunch Lorie Marrero, Creator of the Clutter Diet® and Ambassador for the Donate Movement Moderated by Wandia Gachari and Kevin Meier, GII
A celebration of Goodwill agency successes and achievements in 2011. Lorie Marrero, Creator of the Clutter Diet® and Ambassador for the Donate Movement will serve as Master of Ceremonies. Awards will include: · Milestone Awards – recognizing agencies with stores that achieved million dollar milestones ($1M, $2M, $3M, etc.) in 2011. · Excellence Awards – recognizing agencies that achieved excellence standards in seven of the eight critical performance factors. · E-Commerce Revenue Awards – recognizing pace-setting agencies that achieved highest growth and revenue standards in E-Commerce. · Growing the Business Awards – recognizing varying size agencies with the fastest growth in donated goods retail business.
As a result of this session, participants will: · Celebrate colleagues’ successes and achievements, and hear from some of these agencies regarding the best practices that resulted in these successes.
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| 1:15 pm - 2:30 pm | Capitalization and Financing Options John Doramus, VP, Finance, Goodwill Industries of Southwest Florida Paul Jordan, CFO, Goodwill of North Georgia Structured debt has long been an established method of capitalizing growth. This is your opportunity to learn from other Goodwill CFOs whether Non- Bank Qualified Tax Exempt Bonds are appropriate; or whether New Market Tax Credits are applicable to your planned expansion. Hear and talk to CFOs that have completed the process.
As a result of this session, participants will:
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| 1:15 pm - 2:30 pm | Coaching for Performance Session Description Under Development
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| 1:15 pm - 2:30 pm | Connecting with Hispanic Audiences Online Cristy Clavijo-Kish, CEO & Partner , Hispanicize Digital Manny Ruiz, Chair, Hispanicize Digital Hispanic Americans are some of the fastest growing populations in the U.S. To connect with this audience online, we must understand the market share, language and cultural considerations. As the population grows, so do their social networks and online communities. Goodwill agencies can do more to reach out to Hispanic communities to promote our job training services and donated goods retail online, where Hispanics are carving out distinct online communities. Delve into tactics and ROI-driven solutions to strategically connect with Hispanic audiences.
The target audiences for this session are communications and marketing professionals with a general knowledge of social media.
As a result of this session, participants will:
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| 1:15 pm - 2:30 pm | Donation Strategies to Support Growth This session will focus on best practices that have resulted in members successes in growing their donated goods business. Attendees will learn about the key metrics, tools, and best practices for developing a strategy to increase donations. Attendees will also learn about unique and non- traditional streams such as corporate partnerships for drives and weekend ADC’s, partnerships with municipalities/counties, etc.
As a result of this session, participants will:
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| 1:15 pm - 2:30 pm | IT Disaster Recovery This is an extension of last year’s Disaster Recovery session. Based on feedback from participants, we will focus on a high level presentation for developing, deploying and maintaining a disaster recovery site. This session will cover hosted vs. managed DR, determining critical and non-critical functionality/applications, hot site vs. standby, recovery points when a disaster is declared and what is an acceptable amount of downtime while in recovery mode. Time permitting; we will also discuss a business continuity plan to ensure day to day operations can continue should the production site experience an extended outage.
As a result of this session, participants will:
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| 1:15 pm - 2:30 pm | Social Media Benchmarks: How Do You Stack Up? Do you dream of innovation for your Goodwill’s digital assets, but there’s just not the internal capacity to execute and sustain your ideas? A digital presence is increasingly important across all Goodwill activities today. While there is no one right way to manage your digital assets, the way you structure your team, manage tools and measure results can greatly impact the outcomes your organization seeks. How do other Goodwills look in the social media universe, and what can we learn from one another? GII’s Management Leadership for Tomorrow Interns will present the findings and analysis of research they have conducted this summer on Goodwill agencies’ social media participation, social media staff and budget resources, and content strategy. The team will also look at the role of leadership commitment to social media, and compare key performance indicators from the Annual Statistical Report with social media participation. Time for questions and answers will follow.
As a result of this session, participants will:
· Learn about different Goodwill models for managing digital functions, including a collaborative, distributed approach to managing a team that empowers people across the organization. · Learn how and when Goodwills decide to rely on external resources to deliver digital products and core services. · Learn about the common roles that Goodwills have on their digital teams: social media, strategy, content, project management, user-experience (UX), technical, and design staff. · Learn about motivating your leadership to commit to innovation and resources. | ||||||||
| 1:15 pm - 2:30 pm | Total Facilities Management Learn how to staff a Total Facility Management or other contracts through utilization of the Veterans and Wounded Warrior Program. Once you’ve received your first AbilityOne TFMS contract, there are a myriad of details to deal with including staffing of these complex projects. This session will focus on development of recruiting programs targeted at skilled persons with severe disabilities including Wounded Warriors. Participants will learn how to establish referral programs with a wide variety of agencies that will help provide them with employees with a diversity of skills. The session will be conducted by Fred Smith, a GII consultant who has started up numerous AbilityOne TFMS contracts, and John Oliver, principal at Employment Diversity Resource Consultants (EDRC), a company focused on providing support to AbilityOne agencies and prime contractors in the hiring of persons with severe disabilities. Mr. Oliver has extensive experience in the recruiting of persons with severe disabilities for complex TFMS contracts across the country.
As a result of this session, participants will:
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| 2:30 pm - 3:00 pm | Break | ||||||||
| 3:00 pm - 4:15 pm | Internal Audits and Reconciliation of Donated Goods Retail Operations Joe Ringer, Director, Asset Protection, Safety and Risk Mgmt., Goodwill of Orange County Bill Turst, Director, Goodwill Industries of Southwest Florida A presentation by several Goodwill Members of their practice to monitor the activities of their Donated Goods Retail operations, appearance, and safety within the facility. An in-depth review of documentation of stores to enable managers to identify information in order to develop and maintain an effective loss prevention program.
As a result of this session, participants will:
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| 3:00 pm - 4:15 pm | IT Going Green We will discuss the benefits of a Virtual server environment, Cloud Computing and Distributed Desktops via Citrix.
Virtual Environment - Reduced footprint, reduced power consumption, reduced cooling, ease of management and failover to a DR site. How to determine what applications are good candidates for virtualization. All applications are not necessarily able to be virtualized.
Cloud Computing - Reducing overall IT costs, ease of management, higher availability, reduced power, cooling, and physical space requirements. Pay as you go and lower costs when/if storage needs are reduced.
Distributed Desktops via Citrix - Ease of management and deployment for desktop applications, remote users are easier to support, reduced licensing costs, ease of applying patches and updates, more security and control of what the user can access.
As a result of this session, participants will:
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| 3:00 pm - 4:15 pm | Lean Backroom Production—Best Practices to Increase Production and Sales
This session will showcase various approaches to efficient backroom production, and will feature best practices from a panel of Goodwill processing experts. Topics will include: back room set up and design, production work-station layouts, integration of clients, and formulas used to determine the amount of production needed to achieve sales. Visual examples will be featured, and our panel of Goodwill members will be on hand to answer questions on anything related to lean processing. Sample work station layouts will be available as take-aways.
As a result of this session, participants will:
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| 3:00 pm - 4:15 pm | Leverage Goodwill Buying Power – A Case Study JoAnne Marquez, Manager of Purchasing & Contracts Administration, Goodwill Industries of Orange County One way to advance Goodwill’s strategic initiative of strengthening business is for each Goodwill Member to improve their E/R, which can ultimately drive more money to open stores and to strengthen mission. Improved E/R can be achieved by leveraging the collective buying power of Goodwill Members. GII’s Business Development and Strategic Sourcing team works to leverage Member buying power to secure national discounts from corporations such as AT&T, Cintas and DMX.
Goodwill Industries of Orange County has been able to leverage their individual buying power by consolidating the number of different paper products that they purchase. They have been able to increase their leverage even further by recruiting other California Goodwill members to participate in their paper program.
This session will focus on the Goodwill Industries of Orange County purchasing organization, and the steps that were taken to leverage their expenditures to establish the paper program. Using Orange County’s paper program as a pilot, GII is working to establish a national paper program to make discounted paper products available to all of the Goodwill Members. An update of the status of the national program will be provided.
As a result of this session, participants will:
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| 3:00 pm - 4:15 pm | Multicultural Marketing: Why One-Size Doesn’t Fit All Multicultural communities are growing at a faster pace than ever before and attracting enormous attention. As a result, leading with multicultural insights to stay relevant to donors, shoppers and program participants has become increasingly important. When speaking to a multicultural audience, doing your research into the different content and mediums most valued by these segments is a necessity. Many businesses have launched major initiatives to reach important market segments. Yet, the number individuals who understand the multicultural market are small; and many of those already catering to the market still struggle to learn about its fine points. Representing 16 percent of the nation’s population and about $1.5 trillion in buying power, it is important to know how to connect authentically with Hispanics and other multicultural populations. Join thought leaders from a leading multicultural agency in an interactive panel discussion on the changing definition of today’s consumer landscape.
As a result of this session, participants will: · Understand why just translating content into Spanish or other languages isn’t enough · Understand what drives ethnic identity and how it differs between generations · Understand how can you speak authentically and reflect diversity in your messaging · Understand how to avoid cultural missteps and gaffes | ||||||||
| 3:00 pm - 4:15 pm | Strengthen Public Relations with Social Media Tools Shashi Bellamkonda, Director of Social Media, , Network Solutions It seems like every day there's a new social media phenomenon to learn about. Social networks are evolving beyond Facebook and Twitter and millions of people are already using tools like Pinterest, Google+ and Get Glue. How do you know which tools are right for your Goodwill agency? Join Shashi Bellamkonda as he discusses these and other newer social networking tools and how they can have an impact on your Goodwill agency’s public relations plan.
The target audiences for this session are intermediate or advanced social media users or PR practitioners.
As a result of this session, participants will learn:
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| 3:00 pm - 4:15 pm | Sustainable Building Gathers Steam at Goodwill—Green Building Best Practices for Owned and Leased Spaces Matt Arntz, Director of Retail, Goodwill Easter Seals of the Miami Valley Sustainable building practices are fast becoming mainstream. Whether you plan to own or lease, this session has something for you. Matt Arntz from Goodwill Easter Seals of the Miami Valley will showcase the Goodwill Outlet in Dayton, OH--the first LEED-NC version 2009 Gold Certified Building in the Dayton area. Matt will share the business case for pursuing sustainability on this project. Next, Lynne Dahl from Goodwill Easter Seals Minnesota will share her techniques and specifications for getting sustainable and energy efficient upgrades into leased stores. These efforts have resulted in cost savings and Energy Star certification for several leased stores. We will also cover sustainable building elements that are ready for prime time, regardless of whether you are seeking LEED certification.
This session is targeted toward both retail and finance leaders, who are decision-makers on retail stores and other Goodwill facilities.
As a result of this session, participants will:
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| 4:15 pm - 4:45 pm | Break | ||||||||
| 4:45 pm - 6:00 pm | An Introduction to Zero-Waste: Moving from Theory into Action The GII strategic plan has several goals that encourage, support and identify areas to strengthen mission, business and the brand as well as for the development of current and future leadership; our strategic goals include a focus on creating a positive environmental impact; the term or concept of zero waste may be new to Goodwill but it is not a new concept. This session will feature successful strategies and examples of zero waste plans, case studies and best practices by members of varying sizes and geographic locations. To also support the theme of zero waste this session will also include a subject matter expert from the Zero Waste International Alliance. (ZWIA.org)
As a result of this session, participants will: · Learn how the principles of zero waste are applied within the Goodwill environment and how it relates to the various business lines within Goodwill. · Gain insight into zero waste best practices as it relates to the triple bottom line; mission, resource management and the environment. · View successful Goodwill zero waste case studies.
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| 4:45 pm - 6:00 pm | Update on Proposed Lease Accounting Changes and Management of Leases | ||||||||
| 4:45 pm - 6:00 pm | Internal Theft & Prevention/Mitigation Employee Theft occurs in many different ways. This session deals with employee theft within your organization. There are several controls that can be implemented to prevent these types of losses from occurring. As with any control, they will work only if the rules are enforced and the exceptions checked.
As a result of this session, participants will:
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| 4:45 pm - 6:00 pm | Retail Territory Optimization This session directly impacts one of GII’s strategic initiatives to strengthen business by doubling donated goods retail revenue over five years. Participants will hear from Goodwills that have succeeded in ramping up growth plans to learn best practices in areas of growth planning, site selection, store prototyping, leasing and financing. Participants will also learn about activities of Goodwill’s key competitors in the used goods and discount retail markets.
This session is targeted towards people who have responsibility/influence over Retail growth including Retail/Real Estate, Finance and Operational VP’s and Officers.
As a result of this session, participants will:
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| 4:45 pm - 6:00 pm | Best Practice standards drive Goodwill Performance Improvement Steve Roden, CEO, LearnSomething Inc. The Goodwill Good Flow program is an online performance improvement system that shows employees best practices for each Goodwill job title. Steve will explain how Big Bend (Florida) Goodwill analyzed its work flow and captured decision making points for each job function and used that learning to create brief, online courses that capture and standardize that best practice for all employees across its service area. Properly delivered and supported best practice standards have dramatically impact performance and sales for Big Bend. Steve will show how these on-line courses prepare employees for a more successful future by making them accountable for the most efficient, safe and reliable ways to perform their jobs – from sorting items and pricing them to optimize value, to providing shoppers and donors with superior service.
Current Good Flow On-line education programs have resulted in: · Reduced financial burden of training o Less time off job in training o Faster up time to get to work o Much lower travel cost · Freeing store managers from training and cross-training employees · Providing consistent training across all stores in a region · Generating upticks in sales, employee performance and retention, and customer satisfaction
Steve will also explain how the program can be customized to meet the needs of individual Goodwill regions. | ||||||||
| 4:45 pm - 6:00 pm | Leading with Questions Session description under development | ||||||||
| 4:45 pm - 6:00 pm | The Goodwill Shop Show Don’t let a full day of sessions stop you from missing this must-attend, talk-show style panel featuring GII’s bargain shopping blogging experts Evette Rios, Jenna Isaacson, and Julia Berry. Our experts will showcase the great fashions, home décor and other items that can be found at Goodwill. While we can’t give away free cars to everyone, audience members will be eligible to win select prizes. Drinks and light refreshments will be served.
As a result of this session, participants will:
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| 08/09/2012 | ||||||||
| 7:00 am - 5:30 pm | Registration | |||||||
| 8:00 am - 9:30 am | Part I: Grant Management Training for Finance Professionals Jennifer Davis, Senior Director, GII Ed Donahue, Grant Management Consultant There are multiple financial and organizational implications for Goodwills that enter the world of federal grants, but financial professionals may be unfamiliar with the Office of Management and Budget (OMB) Circulars and other federal guidelines that are attached to all federal grants. Even if you receive grants from a state agency or your local WIB, if they are federal dollars, the federal rules and regs apply. This session, led by a retired US Department of Labor financial and administrative rules professional, will walk you through the must-know circulars. Don’t miss this opportunity to improve your Goodwill’s grant management readiness and reduce the risk of audit findings and disallowed costs.
As a result of this session, participants will:
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| 8:00 am - 9:30 am | PR on a Shoestring Budget Robert Udowitz, Principal, RFP Associates Public Relations has evolved beyond traditional media relations, promotions, and press release writing. Today’s nonprofit professionals have to understand the best way to engage their audience and stakeholders, using research/surveys, social media, events, and more. They also need to know how to support the organization internally when necessary and the serious side of dealing with emergencies or crisis. PR has always been a multifaceted field but today there are more tools in our bag in order to reach our primary targets and to achieve our goals. As nonprofit communications professionals, we are experts at promoting our Goodwill agencies in the media and with the public. As Goodwill’s donated goods retail and mission services grow, demands for our time and expertise increase and budgets do not always keep pace with these growing needs. Speaker Robert Udowitz will share his insights on how you can accomplish your public relations goals on a budget, without the help of an outside PR firm.
The target audience for this session is/are anyone within the organization that has a communications role internally and externally.
As a result of this session, participants will learn how to:
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| 8:00 am - 9:30 am | Promotional Strategies During this session, participants will learn how Goodwill members of different sizes utilize social media, promotions, and pricing strategies to meet strategic growth objectives.
As a result of this session, participants will:
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| 8:00 am - 9:30 am | The Goodwill Brand Platform and Trademark Usage Training Ryan Kuhn, Senior Director, Marketing, GII This session is designed for anyone using the Goodwill brand and trademarks (logo and name) either internally or externally. Sit down with GII’s senior director of marketing for an interactive and frank discussion on how to use the Goodwill Brand Platform and how to maintain guidelines in using GII trademarks to avoid weakening our legal protection of them. The group will delve into some common infringements, proper usage, and resources that are available to help everyone in Goodwill become a brand and trademark protector.
As a result of this session, participants will: · Learn what the Goodwill Brand Platform is and how to use it · Learn the guidelines for proper trademark usage · Receive and learn about resources available to build capacity in their organizations to build the brand
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| 8:00 am - 9:30 am | Transportation and Logistics During this session, participants will learn how Goodwill members of different sizes tackle the challenges of transportation and logistics as their organizations expand to meet strategic growth objectives. As a result of this session, participants will:
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| 8:00 am - 11:30 am | Goodwill Tour | |||||||
| 9:30 am - 9:45 am | Networking Break | |||||||
| 9:45 am - 11:00 am | Using Geo-Spatial Tools for DGR Site Location Analysis Kyle Stewart, Sr. Market Analyst Specialist, GII This session will provide an overview of geo-spatial technology and how it can be utilized for site location research. Attendees will learn about the various tools available to them for assistance with their market planning needs. One such tool, the member Territory Opportunity Maps, will be discussed in detail. Attendees will learn how to interpret the results of a Territory Opportunity Map produced by GII. Another market planning tool available to members, iSITE, will be highlighted and demonstrated in a site analysis capacity.
This session is valuable to individuals interested in using data to make better location decisions. Individuals responsible for expanding their organization’s retail footprint; those wanting an understanding of the trade areas and demographics of a location; or those wanting to use trade area data to evaluate potential site openings, closures or relocations will all benefit from topics discussed in this session.
As a result of this session, participants will:
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| 9:45 am - 11:00 am | Managing Smart Devices Employees today expect to be able to use their personal Smart Device in the corporate world. BYOD (Bring Your Own Device) and MDM (Mobile Device Management) are quickly becoming household words, but with the greater flexibility this provides comes concerns with respect to policy, management and security of corporate data. We will discuss how this can impact the company and what steps should be taken to protect the data and enforce tighter controls around Smart Devices that are owned by the employee.
As a result of this session, participants will:
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| 9:45 am - 11:00 am | E-Commerce | |||||||
| 9:45 am - 11:00 am | Next Practices Marketing – New Strategies to Align Your Entire Organization around Your Marketing Initiatives to Win the Marketplace Scott Hamilton, President and CEO, Executive Next Practices Institute Co-Founder and Senior Partner Allign This highly interactive and motivating session is designed to help marketing leaders and business identify and eliminate the “status quo” organization thinking and mindset that prevents true innovation and progress. Using a unique and powerful method to take “best practices” to a new level, marketing leaders (both functional and industry specific) can assess, prioritize and execute on the specific strategic marketing initiatives will win. The session will also focus on how the marketing function can align their entire organization for buy-in, commitment and sustained implementation of all marketing initiatives.
This session will be supported by case studies of marketing strategies that are excelling in today’s turbulent environment.
As a result of this session, participants will: · How to develop next practice marketing strategies for your industry/markets · Disruptive vs. incremental strategy- which is right for you? · How to better develop your internal adaptability for external change · Engaging and aligning your organization for maximum success with your marketing efforts · How to better leverage marketing research to support “on-the-go” adjustments to your marketing strategy- and retain your best customers
Benefits of attending: Every participant will leave with a clear method and action steps of how to develop their next practice marketing strategies for success. The audience will be engaged to understand how to forecast and adapt to changing market circumstances. Gain a new method to engage your organization around creating new marketing tactics- and adjust where needed with speed. How to leverage your entire organization- not just the marketing function- in supporting your efforts. To support attendees’ learning we would like to cross-reference any materials folks might want to review before, during or after the meeting. Please include links or documents that you feel might enhance the learning for this session: Book: Blue Ocean Strategy Book: Seeing What’s Next by Clayton Christensen
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| 9:45 am - 11:00 am | Part II: Grant Management Training for Finance Professionals Ed Donahue, Grant Management Consultant Deborah Esparza-St. Louis, Contracts Manager, GII Where does your Goodwill rank on the scale of grant management readiness? Because they are not familiar with the federal grant management requirements, many Goodwill leaders are unintentionally placing their organizations at risk of disallowed costs and violations of federal regulations. This workshop will dive deep into a few common pitfalls of grant management, including requirements for personnel cost documentation and reporting, the risks of poor coordination between mission and accounting teams, federal procurement policy requirements, required reconciliations between expense reports and your general ledger, and the importance of supporting documentation and record retention. You will emerge from this session with a grant management readiness to-do list, and a better understanding of how to protect your Goodwill from audit findings.
As a result of this session, participants will:
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| 9:45 am - 12:30 pm | The Goodwill Difference: Helping Businesses Create More Than Profit Holly Darden, Chief Strategist, Group Leader, D.C., Social Capital Partnerships The picture of a “responsible company” is at the brink of change. This two-part session focuses on external factors affecting the relationship between for-profits and non-profits and how Goodwill’s model stands to gain amidst the evolution of CSR. Social Capital Partnerships, a consultancy working with Goodwill Industries, United Way of America, American Red Cross, among many others, will present emerging trends in fundraising and marketing, while GII’s partnership team explores business development opportunities resulting from a Shared Value approach. We’ll bring the theoretical into reality with our Cintas partnership to demonstrate how local Goodwills can leverage -- and help lead -- more sustainable and profitable business partnerships. As a result of this session, participants will:
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| 11:00 am - 11:15 am | Networking Break | |||||||
| 11:30 am - 12:45 pm | Aftermarket and Outlets on the Move! Catch the Latest Success Stories and Trends Jerry Powell, Editor, Resource Recycling A number of Goodwills are “on a roll” with their aftermarket programs through creative salvage and aftermarket efforts. Sustainability is a key focus area for the GII strategic plan, and many of our members have made huge strides in keeping unsold donations out of landfills while increasing revenues and creating jobs. This session will feature successful strategies including outlets, vendor management, and waste reduction case studies by members of varying sizes and geographic locations. To support the theme of sustainability, guest speaker Jerry Powell, publisher of Resource Recycling magazine, will share his insights on current and future markets and trends for recyclable commodities while also addressing some of the challenging materials that are in the Goodwill aftermarket stream. This session is targeted toward retail VPs and Directors, as well as those who manage aftermarket businesses.
As a result of this session, participants will:
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| 11:30 am - 12:45 pmm | Hot Topics in Finance Nancy Evetts, Director, Deloitte Tax LLP Jeff Franks, Director, Deloitte Tax LLP A presentation and discussion of current issues in accounting, tax, and finance.
As a result of this session, participants will:
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| 11:30 am - 12:45 pm | IT Security
IT Security is an ongoing function that requires dedication and commitment to ensure you are adequately protecting corporate assets. New threats are constantly emerging, so the bar is continually being raised. In this session we will discuss IT specific policies that need to be considered, end user security, network and server security, on-going Security Awareness training and physical security. We will also cover Security Assessments and the value they bring to the organization.
As a result of this session, participants will:
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| 11:30 am - 12:45 pm | Social Fundraising How do social networks impact online giving by individuals? This session will focus on best practices that Goodwill agencies can use social to enhance overall fundraising efforts. Attendees will learn how social media and online fundraising tools make it easier than ever to empower supporters, board members, staff and volunteers to reach out on your agency’s behalf. We will also discuss how you can encourage and cultivate supporter-driven fundraising with minimal staff resources.
Session Takeaways: · Understand what social fundraising means. · Understand the web technologies involved and how they help with social network fundraising. · Learn how you keep new donors who were referred by an existing constituent.
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| 11:30 am - 12:45 pm | Mission Integration in Retail This session directly impacts one of GII’s strategic initiatives to strengthen mission by doubling persons served and increasing placements by 10% over five years. Participants will hear from Goodwills that have more than doubled persons served and placed over the past two years, and learn the best practices that have resulted in these successes. This session is targeted towards people who have responsibility/influence over Retail payroll, recruitment and placement including Retail, HR, WDS and Training Directors and VP’s. As a result of this session, participants will:
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